Customer experience coordinator Work, Jobs in Cumbernauld, Nlk (with Salaries)

Customer Service Coordinator
QCS International Ltd —Cumbernauld South
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Executive Assistant to Director
Kirkie Stores —Kirkintilloch
- £32,000 - £36,000 a year
- Full-time
- Google Suite
- Research
- Microsoft Office
Quick apply
6d
Sales Co-ordinator
SIG Roofing —Glasgow
- Communication skills
- Employee discount
Customer Service Coordinator
Bullet Express —Bothwell
- Full-time
- Computer literacy
- Data entry
- Communication skills
2d
Operations Manager — Short-Term Lets & Property Management
Voyage Collecton —East Kilbride
- £35,000 - £40,000 a year
- Full-time
- Team management
- Budgeting
- Free parking
- Annual leave
Quick apply
12d
Business Support Coordinator
CALLANN Work Winning Specialists —Airdrie
- £22,000 - £27,000 a year
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
Quick apply
3d
Mentor Services Coordinator
MCR Pathways —Glasgow
- From £26,780 a year
- Temporary
- Hybrid work
- Customer service
- Databases
- Administrative experience
- Health & wellbeing programme
- Work from home
Quick apply
Planner
Dolby Vivisol —Stirling
- £24,880 a year
- Full-time
- Customer service
- Data entry
- Organisational skills
- Free parking
- Employee discount
Quick apply
2d
Front of House Coordinator
FrownDocs —Stirling
- £13 an hour
- Full-time
- English
- Administrative experience
- Front desk
- Paid training
- Health & wellbeing programme
Quick apply
13h
Trainee Event Manager
Ascent Consultants —Glasgow
- From £27,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Referral programme
Quick apply
11h
Operations Coordinator
Johnson Controls —Bellshill
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Project Coordinator (Post Production)
Voquent —Glasgow
- £26,000 - £30,000 a year
- Full-time
- Remote
- CRM software
- Organisational skills
- Typing
- Annual leave
Service Coordinator
Johnson Controls —Bellshill
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Rail Replacement Coordinator - Scotland
Transport UK Rail Replacement —Glasgow
- £14.54 an hour
- Customer service
- Travel
- Employee assistance programme
- Flexible schedule
Quick apply
Project Coordinator
Smplicare —Glasgow
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Google Suite
- Leadership
- Communication skills
- Annual leave
- Work from home
Quick apply
Facilities Co-ordinator
Fife Council —Dunfermline
- £34,914.86 - £43,437.09 a year
- Part-time
- Remote
- Travel
- Leadership
- School
- Employee discount
4d
Sales Coordinator
West Fraser Europe Ltd —Stirling
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
7d
Administrative Assistant
Fife Council —Dunfermline
- £29,170.80 - £31,761.26 a year
- Full-time
- Organisational skills
- Front desk
- IT
- Employee discount
Temporary Works Coordinator
Omexom UK —Scotland
- Monday to Friday
- Travel
- Organisational skills
- Construction experience
Client Experience Specialist
Go Swag —Glasgow
- £25,000 a year
- Hybrid work
- CRM software
- Communication skills

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customer experience coordinator jobs near cumbernauld, nlk

Customer Service Coordinator

QCS International Ltd
Cumbernauld South

Quick apply

Job details

Full-time
Up to £28,000 a year

Benefits

Free parking
Additional leave
Company pension
Company events
Employee assistance programme
Referral programme
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Microsoft Office Suite
B2B
Organisational skills
Relationship management
Outbound calling
HubSpot
Communication skills

Full job description

PHSC Academy is looking for a friendly, organised and commercially minded Academy Client Development Coordinator to join our team in Cumbernauld.

This is a varied client services role combining telephone-based client development with course administration and practical support for our face-to-face training. You will be a key point of contact for clients and delegates, helping them choose the right training, converting enquiries into bookings and ensuring they receive a professional and well-organised service throughout.

PHSC Academy provides training across health and safety, food safety, ISO management systems, auditing, risk and compliance. It forms part of PHSC plc, an established provider of health, safety and compliance services to organisations throughout the UK.

What you will be doing

Responding to Academy enquiries by telephone, email, website and CRM.
Understanding clients’ training needs and recommending suitable courses.
Preparing quotations and following enquiries through to a clear outcome and, wherever possible, a confirmed booking.
Making planned outbound calls to existing clients, previous delegates, lapsed contacts and prospective clients.
Identifying opportunities for repeat bookings, additional delegates, related courses and other relevant services.
Managing delegate bookings from the initial enquiry through to joining instructions, attendance, certification and follow-up.
Maintaining accurate client, delegate, course and booking information in HubSpot and other Academy systems.
Preparing course materials, delegate packs, tutor folders and training documents.
Liaising with trainers and awarding bodies, including IOSH and NEBOSH.
Helping to ensure face-to-face courses are properly prepared and run smoothly, including welcoming delegates and arranging materials, equipment and refreshments.
Supporting clients and delegates with changes, transfers, cancellations and general enquiries.

About you

You will have experience in a client-facing customer service, sales administration, account support or telephone-based commercial role.

You will also have:

A confident and professional telephone manner.
The ability to understand a client’s requirements and recommend the right solution.
Experience of following up enquiries, converting opportunities or developing existing client relationships.
Strong organisational skills and excellent attention to detail.
Clear and accurate written communication.
A practical, solutions-focused approach.
Good working knowledge of Microsoft 365, particularly Word, Excel, PowerPoint and Outlook.
Confidence learning and using CRM, course-booking and other business systems.
The ability to work from our Cumbernauld office and provide practical support for face-to-face courses.

Experience within training, education, professional services or another business-to-business environment would be helpful but is not essential. Experience of HubSpot, course administration, learning platforms or working with awarding bodies such as IOSH or NEBOSH would also be an advantage.

What we offer

A salary of £26,000 to £28,000, depending on experience.
A generous holiday allowance that increases with length of service.
An additional paid day off for your birthday.
Enhanced employer pension contributions.
An Employee Assistance Programme, including access to an online GP and confidential wellbeing support.
A supportive approach to maintaining a good work-life balance.
Training and development opportunities.
A lead-referral incentive scheme.
Length-of-service recognition.
Free on-site parking at our Cumbernauld office.
The opportunity to join a friendly, collaborative team within an established UK group.

If you are an organised and client-focused person who enjoys speaking with customers, developing relationships and making sure every detail is taken care of, we would be pleased to hear from you.

Please apply with your CV and a brief covering letter outlining your relevant experience.

Applicants must have the existing right to work in the UK. Please note that we are unable to offer visa sponsorship for this role.

PHSC plc is committed to providing equality of opportunity and welcomes applications from all suitably qualified candidates.

Pay: Up to £28,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Free parking

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in cumbernauld, nlk

Customer Service Coordinator

Executive Assistant to Director

Sales Co-ordinator

Customer Service Coordinator

Operations Manager — Short-Term Lets & Property Management

Business Support Coordinator

Mentor Services Coordinator

Planner

Front of House Coordinator

Trainee Event Manager

Operations Coordinator

Project Coordinator (Post Production)

Service Coordinator

Rail Replacement Coordinator - Scotland

Project Coordinator

Facilities Co-ordinator

Sales Coordinator

Administrative Assistant

Temporary Works Coordinator

Client Experience Specialist

I want to receive the latest job alerts for customer experience coordinator in cumbernauld, nlk

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