Customer experience manager Work, Jobs in Cumbernauld, Nlk (with Salaries)

Guest Services Manager
Glasgow Westerwood Hotel, Spa & Golf Resort —Glasgow
- Full-time
- Management
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
11d
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
12d
Customer Experience Manager
First Fence —Rutherglen
- £38,000 - £43,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
7d
Senior Reward Manager - Operations
Sky —Livingston
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Leadership
Operations Manager
Popeyes UK —Glasgow
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Key Account Manager
Swagelok Scotland —Central Belt
- From £45,000 a year
- Full-time
- Sales
- Driving
- Life insurance
Quick apply
5d
Regional Customer Relationship Manager
Barchester Healthcare —Glasgow
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Shift Manager
Greggs —Cumbernauld
- £14.20 an hour
- Supervising experience
- Employee discount
Quick apply
Central Operations Administrator
Wren Sterling —Scotland
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
Quick apply
1h
Tesco Bureau Manager
Travelex —Falkirk
- £23,400 a year
- Overtime
- Customer service
- Employee discount
3rd Party Planning Executive
AG Barr —Cumbernauld
- Full-time
- Analysis skills
- Travel
- IT
- Employee discount
Quick apply
1d
Customer and Trading Manager - Online
Sainsbury's —Stirling
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Project Manager/Business Admin Apprentice
Sulzer —Falkirk
- Full-time
- English
- Project management
- Time management
General Manager of Passenger Assistance
OCS Group —Edinburgh
- Monday to Friday
- Remote
- Leadership
- Communication skills
Quick apply
Learning & Development Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Sales
- Travel
- Organisational skills
- Employee discount
Quick apply
Continuous Improvement Manager
Piramal Enterprises —Falkirk
- Full-time
- APIs
- Leadership
Retail Shift Manager
Lidl —Kilsyth
- £15.45 - £15.95 an hour
- Full-time
- Leadership
- Store discount
- Employee discount
8d
Regional Manager
The Sofa Delivery Company —Coatbridge
- £60,000 a year
- Analysis skills
- Leadership
- Employee discount
- Sick pay
Quick apply
Trainer Assessor
National Windscreens —Scotland
- £36,500 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- IT
- Employee assistance programme
- Employee discount
8d
Warehouse Administrator
Farmfoods —Cumbernauld
- £14.85 an hour
- Full-time
- Employee discount
Quick apply
7d

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Guest Services Manager

Glasgow Westerwood Hotel, Spa & Golf Resort
Glasgow

Quick apply

Job details

Full-time
11 days ago

Benefits

Free parking
Employee assistance programme
Referral programme

Qualifications

Management
Customer service
Front desk

Full job description

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

Job Perks and Benefits:

Incentivisation scheme
Free health club membership (T&Cs apply)
Discounts across golf including membership, guest rates, green fees, buggies and clothing
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking

Job Overview

Working closely with the Front of House Manager, you will play a key role in delivering an exceptional guest experience from arrival to departure. Reception is the first impression guests have of the hotel, so it is essential that you and your team provide a professional, welcoming, and high standard of service at all times. Supporting the Front Office Manager, you will oversee the day-to-day front desk operations, ensure smooth guest check-ins and check-outs, manage room allocations, and provide guidance on room rates, packages, and promotions. You will also handle guest queries and complaints efficiently, support and motivate the reception team, and help maximise hotel revenue while maintaining excellent guest satisfaction.

Key Skills and Qualities

Previous experience within a front office, reception or front of house position, or equivalent
People management experience
Quality & standards driven
Outstanding customer service skills
Conflict resolution

Curious to find out more?

Glasgow Westerwood Hotel, Spa & Golf Resort is just outside Glasgow in Cumbernauld and is a 4*, 148-bedroom property. Our hotel has an 18-hole golf course, and the dining options include the Flemings restaurant, the Grill restaurant, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, tennis courts, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!

INDFOH

Quick apply

Refine Your Search

customer experience manager jobs in cumbernauld, nlk

Guest Services Manager

Customer Contracts Manager

Customer Experience Manager

Senior Reward Manager - Operations

Operations Manager

Key Account Manager

Regional Customer Relationship Manager

Shift Manager

Central Operations Administrator

Tesco Bureau Manager

3rd Party Planning Executive

Customer and Trading Manager - Online

Project Manager/Business Admin Apprentice

General Manager of Passenger Assistance

Learning & Development Manager

Continuous Improvement Manager

Retail Shift Manager

Regional Manager

Trainer Assessor

Warehouse Administrator

I want to receive the latest job alerts for customer experience manager in cumbernauld, nlk

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