About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
To deliver secondline technical support and operational services for endpoint and device management within the Microsoft 365 environment. The post holder contributes to the effective, secure, and compliant management of organisationowned devices through the application of defined technical standards, policies, and procedures, with a key focus on Microsoft Intune. The role supports the ongoing development of endpoint services as the device estate expands to include mobile devices, laptops, and desktops.
In this key role, you will:
Operate as part of the Endpoint & Microsoft 365 operational team, delivering agreed services and support. Work within established governance, architectures, and strategic direction. Provide technical implementation and advisory input, without responsibility for defining organisational strategy or policy. Supports devices and services used by staff across NHS Lanarkshire.
Key Role Functions
-
Configures, supports, and maintains endpoint management services within Microsoft 365, primarily using Microsoft Intune
-
Applies and supports device management policies relating to configuration, compliance, application deployment, and security settings, in line with approved standards
-
Provides secondline investigation and resolution of endpointrelated incidents and service requests
-
Supports the operational management of mobile devices and contributes to the expanding management of laptops and desktops within the endpoint service
-
Assists in the rollout, testing, and adoption of new endpoint functionality, tools, or device types
Communication & Working Relationships
-
Works collaboratively with colleagues across Infrastructure, Endpoint, Microsoft 365, Security, and Service Delivery teams.
-
Liaises with service desk staff to support effective escalation and resolution of endpointrelated issues.
-
Engages with suppliers and third parties as required, under direction and within agreed processes.
Analysis, Planning & Strategic Contribution
-
Applies specialist technical knowledge to assess device configurations, policy impacts, and support requirements.
-
Provides technical advice and recommendations to senior engineers and managers to inform:
-
Device suitability and capabilities
-
Endpoint configuration approaches
Autonomy & Decision Making
-
Works with delegated responsibility for own workload within defined priorities and procedures.
-
Exercises judgement in diagnosing technical issues and applying agreed resolutions.
-
Escalates complex, highrisk, or nonstandard issues in line with governance and management structures.
Accountability & Responsibility
-
Responsible for the quality, accuracy, and security of technical work undertaken.
-
Ensures actions comply with organisational policies, information governance requirements, and security standards.
-
Does not hold budgetary, people management, or strategic ownership responsibilities.
Additional Role Information
-
The role supports endpoint services delivered through Microsoft 365 technologies, including Intune and associated device platforms.
-
The post holder is expected to maintain technical knowledge relevant to the role and adapt to service evolution within the agreed remit.
-
May be required to participate in service improvement activity, testing, and project work as part of the operational team.
What You'll Bring:
-
be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department
-
have additional technical training and certification in relevant technical skills and products
-
have experience in a health service environment
-
be required to participate in the eHealth on-call support service which provides first line support for 24/7 IT systems in NHSL.
-
A driving licence is required; this must be a full UK/EU/EEA licence
What we Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:
-
Annual Leave - 35 days including public holidays
-
Generous NHS pension scheme
-
Annual incremental salary progression
-
Paid sick leave increasing with length of service
-
NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
- Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
For informal discussion, please contact Matthew Boyle, Digital Operations Manager on [email protected]
If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator, on [email protected]
