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Customer Service Advisor - WMF2989i

Westmorland & Furness Council -
Penrith

Apply Now

Job details

Full-time
£28,598 - £29,540 a year
4 days ago

Benefits

Annual leave
Company pension
Employee discount

Full job description

Job profile

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference

REQ00000020108

Date posted

08/06/2026

Application closing date

21/06/2026

Location

Penrith

Salary

£28,598- £29,540

Package

Contractual hours

Basis

Full time

Attachments

Customer Service Advisor - WMF2989i

Job description

Location: Voreda House in Penrith, with some home working (hybrid)
Contract Type: Permanent x2

About this opportunity

We have an exciting opportunity within our new Customer Service structure for 2x Full Time Customer Service Advisors.

This post will play a critical role within Customer Service supporting customers to undertake the main types of transactions with the Council - Register, Apply, Book, Pay, Check and Tell.

Taking a non-judgemental approach, we are looking for someone who can communicate effectively to understand the customer’s needs to resolve a wide range of enquiries at first point of contact. Confidence in signposting to community assets and third sector partners where appropriate to make every contact count, will be a key part of the role.

Who we are looking for…

Are you passionate about delivering high-quality, customer service and able to provide clear advice and guidance at the first point of contact, face to face, via telephone and digitally? Using a holistic and person-centred approach, we are seeking someone who can connect customers to the most appropriate support networks, ensuring their needs and desired outcomes are fully understood and addressed, in a non-judgemental way.

The role requires a strong awareness of the ongoing development of services, enabling clear communication of campaigns, policy changes and the Council’s operating model. A sound understanding of statutory policies and internal procedures is essential to ensure services are delivered in line with the Council Plan, while setting clear expectations for customers.

Effective collaboration with internal and external stakeholders is key, ensuring compliance with statutory timescales, and accurate record-keeping using a customer relationship management system.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

Post Specification
Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact [email protected]

Application and Interview information

Closing date: 21/06/2026

Interview date: TBC

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

If you experience any technical difficulties applying for this role, please contact the HR Systems Team at [email protected].

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

This role requires a Basic DBS check

Please note this role involves working in regulated activity with adults and/or Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with adults and/or Children.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.

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