Sales support administrator Work, Jobs in Cumnock, Eay (with Salaries)

Customer Service Administrator (Workwear, Furniture, Office Supplies)
Active Office Scotland Ltd —Kilmarnock
- £28,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Inventory control
- Free parking
Quick apply
5d
Sales Support Administrator
Briggs Equipment —East Kilbride
- £26,000 - £30,000 a year
- Full-time
- Computer literacy
- Administrative experience
- Computer skills
- Employee discount
Quick apply
Customer Service Administrator
SunbeltRentals —Kilmarnock
- £29,724 a year
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
6d
Project Support Administrator
Phoenix Utilities Limited —Glasgow
- Full-time
- Sales
- Microsoft Office
- Administrative experience
Quick apply
11d
Fire Resistance Administrator
SOCOTEC UK & Ireland —East Kilbride
- £28,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Flexible schedule
Quick apply

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Customer Service Administrator (Workwear, Furniture, Office Supplies)

Active Office Scotland Ltd
Kilmarnock

Quick apply

Job details

Permanent | Full-time
£28,000 a year
5 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

CRM software
Customer service call handling
Report writing
Microsoft Outlook
Inventory control
Inbound customer enquiry call handling
Report generation
Administrative support experience
Microsoft Office Suite
Complaint handling
Databases
Administrative experience
Data management
B2B
Contracts
Customer interaction
Order processing
Business
Communication skills
Supply chain customer service
Negotiation

Full job description

About Us

We’re a well-established supplier of Workwear, Furniture, Office Supplies, offering everything from workwear to office furniture, stationery and technology. Our clients range from small businesses to large corporate accounts, and we pride ourselves on providing a personalised, efficient service.

We’re now looking for a proactive and customer-focused Customer Service Administrator to join our team and support continued business growth.

Key Responsibilities

Customer Interaction and Support: Handle inbound enquiries via phone, email, or in-person regarding product availability, orders, returns and complaints. Ensure resolution within SLA timelines to maintain high satisfaction rates.
Order Processing and Administration: Process sales orders, generate quotes, update customer contracts and records and coordinate with our warehouse for shipping/delivery of products.
Administrative Tasks: Manage inventory tracking for product lines, prepare reports on sales trends or customer feedback, and liaise with suppliers/vendors for stock timelines.
Issue Resolution: Escalate complex issues to sales, logistics or management teams, while documenting all interactions for quality assurance.
Data Management: Maintain accurate customer databases, analyse service metrics, and contribute to process improvements for better customer experience.

Required Skills and Qualifications

Experience: Previous experience in a customer service administrative role, preferably in retail/wholesale sectors like office supplies, workwear or furniture. Experience with high-volume order processing and B2B accounts is essential. Have a proven track record in working to strict deadlines.
Education: HNC/HND level in Business/Office administration or equivalent.
Technical Skills: High proficiency in Microsoft Office Suite (Excel for reporting, Outlook for communication) and CRM software.
Soft Skills: Excellent verbal/written communication, problem-solving and multitasking abilities. Strong empathy for customer needs, with a focus on positive experiences in fast-paced environments.

Be an excellent team player and negotiator with effective communication skills and able to generate reports to a high standard.
Be determined to success with a positive “can do” attitude and able to engage with staff and customers at all levels.

What We Offer

· £28,000 per annum

· 37.5 hours per week (Monday – Friday 8:45am – 5pm)

· 29 days holiday (including bank holidays)

· Pension scheme

· Free on-site parking

· Full training on our product ranges and systems

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

Company pension
On-site parking

Work Location: In person

Quick apply

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sales support administrator jobs in cumnock, eay

Customer Service Administrator (Workwear, Furniture, Office Supplies)