Join a growing local business where great customer service comes first.
Roost Heating is a trusted plumbing, heating, renewable energy and air conditioning company based in Winchester, serving customers across the local area. We've built our reputation on expert honest advice, quality workmanship and exceptional customer service, and as our business continues to grow, we're looking for a friendly and organised Administration & Customer Support Assistant to join our team.
If you enjoy helping people, take pride in being organised and want to build a long-term career within a supportive and growing business, we'd love to hear from you.
You'll be joining our small, friendly team of administrators to ensure we are on top of our customer service and admin tasks. The role will be working 40 hours a week from Monday - Friday 8.00am-5.00pm.
You'll be responsible for
- Being the first friendly point of contact for our customers by phone and email.
- Booking servicing, repairs and installation appointments.
- Keeping customers updated throughout their journey.
- Supporting our engineers with daily scheduling.
- Maintaining accurate customer records.
- Assisting with registrations, paperwork and general administration.
- Helping the office run smoothly while delivering excellent customer service.
- Learning new skills as the business continues to grow.
The role can get extremely busy in the colder months of the year, so we are looking for someone with a strong, willing attitude, to get stuck in with any admin task to ensure the business runs smoothly and the customers are always happy.
You will need good PC skills, a happy, confident telephone manner and the ability to work under pressure to ensure the business runs smoothly and the customers are always happy. Applicants also need a good knowledge of local areas and travel times to carry out the job efficiently. Please note we will not respond to applicants from outside of the local area.
If you think this might be you then please apply now with your up to date CV and we’ll be in touch.
Hours: 40 hours per week. Hours will be between the office hours of 8.00am-5.00pm.
Location: SO21 2DY
Holidays: 25 days per year plus bank holidays increasing with dedicated service up to 30 days.
Salary: £26,000 -£30,000 per annum depending on experience
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Winchester, Hampshire: reliably commute or plan to relocate before starting work (required)
Experience:
- Administration: 1 year (required)
Location:
- Winchester, Hampshire (required)
Work Location: In person
