Telemarketing manager Work, Jobs in Curdridge, Ham (with Salaries)

Customer Account Manager
Fibre Telecoms UK —Southampton
- £30,000 - £40,000 a year
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Referral programme
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Customer Account Manager
Fibre Telecoms UK —Southampton
Proactively encourage satisfied customers to leave reviews and work to resolve and, where possible, remove negative feedback.
£30,000 - £40,000 a year
Quick apply
Customer Account Manager
NetXL Ltd —Guildford
*Collaborate Internally*: Work with our external sales, support, marketing, and operations teams to deliver a seamless experience for customers.
£26,000 - £32,000 a year
Quick apply

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Customer Account Manager

Fibre Telecoms UK -
Southampton

Quick apply

Job details

Permanent
£30,000 - £40,000 a year

Benefits

Free parking
Company pension
Company events
Referral programme
On-site parking

Qualifications

Salesforce
Analysis skills
Financial services

Full job description

We are seeking a proactive and customer-focused Customer Account Manager to join our team. This role is key to building strong client relationships, ensuring customer satisfaction, and supporting business growth through excellent service and engagement.

Salary £30,000 - £40,000 DOE

Key Responsibilities:

Take full ownership of our Trustpilot profile, responding to both positive and negative reviews in a timely and professional manner. Proactively encourage satisfied customers to leave reviews and work to resolve and, where possible, remove negative feedback.
Visit customer sites when required to resolve more complex issues, delivering a high level of face-to-face support and strengthening client relationships.
Plan, execute, and monitor email campaigns, including tariff updates. Track performance metrics (open rates, click-through rates, etc.) and ensure all activity is accurately recorded within the CRM system.
Maintain and update the customer portal, ensuring all information relating to installations, complaints, and customer interactions is accurate and up to date.
Conduct follow-up calls after each installation to ensure customer satisfaction and offer a complimentary gift as a gesture of appreciation.
Proactively contact the existing customer base to engage, qualify, and prepare accounts before handing over to the inbound telemarketing team.
Manage and resolve customer complaints and queries efficiently, ensuring issues are handled promptly and effectively before escalating to Head of Legal, or finance companies.

Pay: £30,000.00-£40,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Referral programme

Work Location: In person

Quick apply

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Customer Account Manager

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