Dental Nurse & Patient Care Coordinator
Join Our Award-Winning Dental Team
An exciting opportunity has arisen to join Falkirk Dental Care, a multi-award-winning, well-established NHS and Private dental practice renowned for delivering exceptional patient care, outstanding clinical standards, and life-changing dentistry.
As our practice continues to grow, we are looking for a highly organised, caring and motivated Dental Nurse & Patient Care Coordinator to become part of our friendly, ambitious and supportive team.
This is a unique opportunity combining Dental Nursing, Patient Coordination, Reception Support and Practice Organisation. We are looking for someone who enjoys building strong relationships with patients, thrives in a structured and fast-paced environment, and takes pride in delivering exceptional patient experiences from the very first enquiry through to treatment completion.
While chairside support remains an important part of the role, we are equally seeking someone with excellent communication, organisational and administrative skills who is passionate about creating a seamless patient journey and contributing to the continued success of our growing practice.
About Falkirk Dental Care
At Falkirk Dental Care, we are proud to be one of Scotland's leading dental practices, providing both NHS and Private dentistry using the latest techniques, digital technology and evidence-based treatments.
Our reputation has been built on clinical excellence, compassionate patient care and a genuine commitment to continuous improvement.
We believe our greatest asset is our people. We invest in training, development and creating a workplace where every member of the team feels supported, valued and empowered to reach their full potential.
Whether you are looking to broaden your clinical experience, develop treatment coordination skills or progress your career within dentistry, we will provide the mentoring, encouragement and opportunities to help you succeed.
About the Role
Working closely with the Principal Dentist, Treatment Coordinator and wider clinical team, you will play a key role in supporting patients throughout their treatment journey while helping maintain the smooth day-to-day operation of the practice.
This role is ideal for a Dental Nurse who enjoys:
- Building meaningful relationships with patients
- Providing exceptional customer care
- Organisation and workflow management
- Reception and administrative responsibilities
- Supporting treatment coordination
- Working collaboratively within a professional team
- Contributing to the growth and success of a modern dental practice
Key Responsibilities
Clinical & Dental Nursing Duties
- Provide chairside support to the Principal Dentist and wider clinical team
- Prepare surgeries and treatment rooms to the highest clinical standards
- Assist with a wide range of NHS and Private dental procedures
- Support advanced treatments including implants, Invisalign and cosmetic dentistry (full training provided where required)
- Maintain excellent infection prevention, decontamination and cross-infection control procedures
- Ensure accurate and complete clinical records and documentation
- Assist in maintaining surgery stock and equipment
Patient Coordination & Communication
- Support patients throughout their treatment journey from initial enquiry to treatment completion
- Work closely with the Treatment Coordinator to deliver an exceptional patient experience
- Follow up patient enquiries and treatment consultations
- Help convert consultations into active treatment plans
- Clearly explain appointments, treatment plans, finance options and next steps
- Build trust and long-term relationships with patients
- Provide reassurance and excellent customer service throughout each patient's journey
Reception & Administration
- Answer telephone, email and online enquiries professionally
- Welcome patients warmly and create a positive first impression
- Manage appointment bookings and diary scheduling efficiently
- Help maintain smooth appointment flow throughout the day
- Process patient paperwork and maintain accurate patient records
- Confidently use Dentally and other practice management software
- Liaise effectively with patients, clinicians and external providers
Practice Organisation & Team Support
- Maintain a highly organised and structured workflow
- Prioritise tasks effectively within a busy practice
- Support practice marketing, patient engagement and social media initiatives
- Assist with patient retention and practice growth projects
- Help maintain a positive, welcoming practice environment
- Work collaboratively with all members of the team
- Contribute positively to the culture, values and continued success of the practice
What We're Looking For
Essential
- Qualified Dental Nurse with valid GDC registration (or currently working towards qualification)
- Minimum 1-2 years Dental Nursing experience
- Excellent communication and interpersonal skills
- Outstanding customer service and patient care skills
- Strong organisational and time management abilities
- Professional, caring and compassionate approach
- Reliable, dependable and able to work independently
- Comfortable managing multiple priorities in a busy environment
- Excellent telephone manner
- Computer literate and confident using dental software
- Positive attitude with a strong work ethic
- Willingness to learn and continuously develop
Desirable
- Experience using Dentally software
- Experience within Private Dentistry
- Additional qualifications in Radiography, Sedation, Orthodontics or Oral Surgery
- Experience supporting Treatment Coordination
- Knowledge of Invisalign, implants or advanced dental treatments
- Social media and digital marketing awareness
- Experience in patient journey management
Our Team
You'll become part of a supportive multidisciplinary team including:
- Principal Dentist
- NHS and Private Associate Dentists
- Dental Therapist and hygienist
- Treatment Coordinator
- Dental Nurses
- Reception & Administrative Team
We believe in teamwork, mutual respect and helping one another succeed.
Our Culture
At Falkirk Dental Care, we genuinely care about our team.
We believe that when our people feel supported, valued and encouraged to grow, they provide the very best care for our patients.
We pride ourselves on creating a workplace where:
- Everyone is treated with kindness, respect and professionalism
- Teamwork and collaboration are encouraged every day
- Ongoing learning and professional development are actively supported
- Training and career progression opportunities are available
- Individual strengths and achievements are recognised and celebrated
- New ideas and continuous improvement are welcomed
- Work-life balance is valued, with flexibility offered wherever possible
- Staff wellbeing is important, and we foster a positive, friendly and inclusive environment
Whether your ambition is to expand your clinical skills, become a Treatment Coordinator, gain additional qualifications or progress into leadership, we are committed to helping you achieve your career goals.
What We Offer
- Competitive hourly rate (depending on experience and qualifications)
- Enhanced rates for evenings and Saturdays
- Performance bonus scheme (up to 10% of salary)
- 30 days annual leave
- Private Medical Insurance
- Company pension scheme
- Full funding of GDC registration fees
- Full funding for approved CPD and training courses
- Career progression and long-term development opportunities
- Exposure to advanced NHS and Private dentistry
- Employee discount scheme
- Wellness initiatives
- Free on-site parking
- Staff appreciation events and regular team socials
- Modern, fully equipped surgeries with digital technology
- Friendly, supportive and forward-thinking working environment
Working Hours
- Monday to Friday
- Full-time and Part-time positions available
- Weekend availability may be available
- Enhanced pay for evenings and Saturdays
Join Our Team
If you are a passionate Dental Nurse who enjoys patient care, organisation, communication and helping create exceptional patient experiences, we'd love to hear from you.
If you're looking for more than just a job—and want to join an award-winning practice where you can build a rewarding long-term career—we would be delighted to receive your application.
Apply today and become part of the Falkirk Dental Care family.
Pay: Up to £17.00 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
