Head coach Work, Jobs in Cwmbran, Mon (with Salaries)

Service Delivery Manager
Connells Group —Blackwood
- Customer service
- Continuous improvement
- IT
- Free parking
Quick apply
9d
Head Coach
Everlast Gyms —Merthyr Tydfil
- Part-time
- Employee discount
Quick apply
5d
Operational Manager Street Scene
Vale of Glamorgan Council —Barry
- £61,183 - £67,087 a year
- Hybrid work
- Leadership
Land Rover Head of Business
Sinclair Group —Newport
- Monday to Friday
- Communication skills
- Free parking
- Annual leave
13d
Manufacturing Manager - Weekends
2 Sisters Food Group —Rogerstone
- Weekend availability
- Continuous improvement
- Annual leave
- Employee assistance programme
3d
Operations Engineering Director, CMS
Genuit Group —Caerphilly
- Full-time
- Engineering
- ERP systems
- Maintenance
Project Coach BSEIW - FTC
Institute of Physics —Cardiff
- £39,500 - £41,500 a year
- Part-time
- Hybrid work
- Bilingual
- School
- Teaching
- Annual leave
- Employee assistance programme
9d
Sales Operations Manager
Tiny Rebel —Rogerstone
- From £35,000 a year
- CRM software
- Sales
- Communication skills
Quick apply
4d
Maintenance Manager
Fox's Burton's Companies —Cwmbran
- Engineering
- Maintenance
- Bakery
Store Manager
Astrid & Miyu —Cardiff
- £33,000 a year
- Full-time
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Senior Account Director
Walker & Sloan —Bristol
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Leadership
Sporting Director
Mercury13 —Bristol
- Full-time
- Travel
- Leadership
- Communication skills
Quality Manager (Blackwood)
Vernacare International Ltd —Blackwood
- Full-time
- Management
- Engineering
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Health and Safety Manager
The Celtic Collection —Newport
- Weekend availability
- Hospitality
- Organisational skills
- Communication skills
- Employee discount
Store Leader
Carbase —Weston-super-Mare
- Up to £70,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Annual leave
- Employee discount
Quick apply
Fitness Coach
Village Hotels - Cardiff - Leisure —Cardiff
- Part-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Regional Training Manager - Southwest - Maternity Cover
l'Oréal —Cardiff
- Full-time
- Management
- Analysis skills
- Education
Quick apply
Football Academy Coach Lead
Fundamental Sports —Barry
- £15 - £20 an hour
- Part-time
- Driving
- In-person
- School
Quick apply
8d
HEAD CHEF - DAFFODIL
Croeso Pubs —Cardiff
- Weekend availability
- Cooking
- Leadership
- Communication skills
- Employee discount

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Service Delivery Manager

Connells Group -
Blackwood

Quick apply

Job details

9 days ago

Benefits

Free parking
Company pension

Qualifications

Customer service
Continuous improvement
IT
Communication skills

Full job description

Job Description

Location: Blackwood (Head Office)
Department: Operations
Type: Permanent
Reports to: Head of Scheduling

About Us
Vibrant is a market-leading provider of Energy Performance Certificates (EPCs) within the UK residential housing market. The business is part of Connells Group Plc and ultimately owned by Skipton Building Society. Our purpose is simple: to make every home in Britain energy efficient. With significant investment and recent expansion into home energy efficiency improvements, Vibrant is well positioned to grow and lead the market over the next 10 to15 years. We work with major organisations including B&Q, Santander and NatWest.

The Role:

As Service Delivery Manager within the Escalations Team, you will take ownership of resolving complex booking and customer escalations, ensuring every customer
receives an excellent experience.

You will act as the final point of escalation, leading with a “say yes” and “find a way”
mindset to deliver solutions, remove barriers, and ensure customer commitments are always met.
This role is critical in protecting customer experience, improving operational
performance, and driving continuous improvement across scheduling and service
delivery.

Key Responsibilities:

Escalation Management & Customer Experience
Take full ownership of all escalated booking and service issues
Ensure fast, effective resolution with minimal customer impact
Deliver a consistently positive and confident customer outcome
Embed a “customer-first” and “yes-first” approach
Booking & Operational Control
Manage complex diary challenges, urgent bookings and preferred dates
Resolve dropped jobs, no-shows and resourcing issues quickly
Monitor live operations to anticipate and prevent issues
Maintain high utilisation (UTI) across assessor diaries
Performance & Improvement
Analyse trends and root causes of escalations
Identify opportunities to reduce repeat issues and improve processes
Provide insight into spend, outsourcing and operational efficiency
Support continuous improvement across scheduling and service delivery
Leadership & Collaboration
Act as a role model for ownership, accountability and customer focus
Coach and support colleagues to deliver consistent service excellence
Work closely with Scheduling, Customer Services and Field Operation

Support the wider team during peak periods.

What We’re Looking For:

Essential:

Experience in a fast-paced contact centre or service delivery environment
Strong background in handling complex customer escalations
Confident decision-making within time, cost and service constraints

Desirable:

Experience within property, energy or field-based service industry
Experience in target-driven customer service environments
Skills & Behaviours
Strong customer focus with a solution-driven mindset
Calm, confident decision-maker under pressure
Excellent communication skills at all levels
Highly organised with strong prioritisation ability
Commercial awareness without compromising customer outcomes
Resilient, adaptable and accountable
Strong IT skills and experience with scheduling systems
Collaborative team player who leads by example

Benefits:

Competitive salary
Bonus of up to 10% (paid quarterly)
22 days holiday + bank holidays
Company pension (matched up to 3%)
Free parking

Additional Information:

This is a fully office-based role

NC00057

Job Reference: NC00057

Quick apply

Refine Your Search

head coach jobs in cwmbran, mon

Service Delivery Manager

Head Coach

Operational Manager Street Scene

Land Rover Head of Business

Manufacturing Manager - Weekends

Operations Engineering Director, CMS

Project Coach BSEIW - FTC

Sales Operations Manager

Maintenance Manager

Store Manager

Manager of Dedicated Implementations - EMEA

Senior Account Director

Sporting Director

Quality Manager (Blackwood)

Health and Safety Manager

Store Leader

Fitness Coach

Regional Training Manager - Southwest - Maternity Cover

Football Academy Coach Lead

HEAD CHEF - DAFFODIL

I want to receive the latest job alerts for head coach in cwmbran, mon

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