Quality manager Work, Jobs in Cwmbran (with Salaries)

Enablement & Quality Manager
Nextbase —Caerphilly
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
21h
Quality Manager (Blackwood)
Vernacare International Ltd —Blackwood
- Full-time
- Management
- Engineering
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Quality Assurance Lead
Monmouthshire County Council —Usk
- £46,142 - £50,269 a year
- Continuous improvement
- Mentoring
- School
7d
Quality Engineer Lead
Safran —Cwmbran
- Full-time
- Continuous improvement
- Employee assistance programme
Special Processes Quality Assurance Lead
Safran —Cwmbran
- Full-time
- Engineering
- Travel
- Employee assistance programme
Senior Customer Compliance Manager
Hodge Bank —Cardiff
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Team management
- Store discount
- Health & wellbeing programme
Quick apply
17h
Production Test & Manufacturing Quality Manager
General Dynamics Land Systems UK —Pentrebach
- £50,560 - £55,000 a year
- Full-time
- Travel
- Communication skills
Quality Assurance Lead -Adult Services
Newport City Council —Newport
- £30,000 - £46,142 a year
- Full-time
- Leadership
- Communication skills
- Analytics
Radiology Quality and Safety Manager
Velindre Cancer Centre —Cardiff
- £50,129 - £57,365 a year
- Full-time
- Project management
- University
- Continuous improvement
12d
Production Manager
Foodlab Wales —Pontyclun
- Full-time
- Continuous improvement
- Quality control
- In-person
Quick apply
6d
Senior Project Manager
Holtec —Almondsbury
- £90,000 - £105,000 a year
- PMP
- Engineering
- Data analysis skills
- Annual leave
- Life insurance
Quick apply
Project Quality Manager
SGS —Bristol
- Full-time
- Microsoft Excel
Assistant Manager, Privacy, Quality Risk and Security Services
Deloitte —Cardiff
- Hybrid work
- Research
- Analysis skills
- Continuous improvement
13d
Quality Improvement Lead
Cytiva —Cardiff
- Full-time
- Engineering
- No degree
Project Quality Manager
ALTEN —Bristol
- Full-time
- Management
- Military
- Engineering
- Employee assistance programme
- Life insurance
Quick apply
5d
Project Manager
Mitel —Caldicot
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quality Manager - Unclass HVAC - QAC10030
Altrad —Bristol
- Management
- Engineering
- No degree
Quick apply
Contract Manager - National Energy Projects
Knights Brown —Bridgend
Strategic Lead Inclusion Quality & Practice
Bristol City Council —Bristol
- £68,653 - £76,046 a year
- Full-time
- Hybrid work
- Experience working with children
- Leadership
- Communication skills
- Annual leave
6d
T2, Manager, Third-Party Risk Management, Quality Risk & Security, Enabling Functions – 12 Month Secondment/FTC
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
12d

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Enablement & Quality Manager

Nextbase -
Caerphilly

Quick apply

Job details

Permanent | Full-time
£30,000 - £34,000 a year
21 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Defect resolution root cause analysis
Coaching
Complaint handling
Technical support
Performance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Staff training
Professional development mentoring
Customer interaction
Training & development
Content strategy
Root cause analysis
Learning and development experience
Communication skills
Internal quality assurance

Full job description

As Enablement & Quality Excellence Manager, you will lead colleague development, maintain consistently high service quality, and ensure effective complaint recovery. You will play a key role in delivering a world-class customer experience while preserving global consistency across all markets.

Key Responsibilities

Design, deliver, and continuously improve training and learning & development programmes (including onboarding and ongoing technical/soft skills training).
Own the internal knowledge base: create, curate, and optimise content to ensure global consistency and support both ambassadors and self-service.
Lead quality assurance processes, including ticket/chat audits, scorecards, calibration sessions, and coaching, maintaining uniform standards worldwide.
Oversee complaint management: ensure timely resolution, root-cause analysis, and effective customer recovery in line with our world-class customer experience commitments.
Own the global online review strategy: drive review requests after positive interactions, respond thoughtfully to reviews, and implement initiatives to improve ratings on all platforms.
Drive colleague engagement, wellbeing initiatives, recognition programmes, and internal feedback to support retention and morale.
Conduct regular one-to-ones, performance reviews, and career development conversations with direct reports, with a focus on quality and skill growth.
Collaborate with the other excellence managers to turn insights into training and process improvements that uphold global consistency.

Skills and Experience

5+ years in customer or technical support roles, with at least 2 years focused on training, knowledge management, or quality assurance.
Proven experience in complaint handling and driving quality improvements.
Experience managing or influencing online reviews and customer feedback programmes desirable.
Strong coaching and people-management skills; prior line-management experience essential.
Excellent written and verbal communication, with the ability to create clear, colleague-friendly content.
Data-driven approach with experience measuring training and quality outcomes.
Commitment to delivering a world-class customer experience and maintaining global consistency.

Beneifts

Salary Sacrifice Schemes
Family Private Medical Insurance (Medical History Disregarded) and Medicash Health Cash Plan
Employee Assistance Program
Life Assurance
Company Pension
Charity Days
25 Days Annual Leave, Plus Bank Holidays
Birthday Leave

Pay: £30,000.00-£34,000.00 per year

Work Location: Hybrid remote in Caerphilly

Quick apply

Refine Your Search

quality manager jobs in cwmbran

Enablement & Quality Manager

Quality Manager (Blackwood)

Quality Assurance Lead

Quality Engineer Lead

Special Processes Quality Assurance Lead

Senior Customer Compliance Manager

Production Test & Manufacturing Quality Manager

Quality Assurance Lead -Adult Services

Radiology Quality and Safety Manager

Production Manager

Senior Project Manager

Project Quality Manager

Assistant Manager, Privacy, Quality Risk and Security Services

Quality Improvement Lead

Project Quality Manager

Project Manager

Quality Manager - Unclass HVAC - QAC10030

Contract Manager - National Energy Projects

Strategic Lead Inclusion Quality & Practice

T2, Manager, Third-Party Risk Management, Quality Risk & Security, Enabling Functions – 12 Month Secondment/FTC

I want to receive the latest job alerts for quality manager in cwmbran

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