It analyst Work, Jobs in Dalkeith, Mln (with Salaries)

IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
Service Desk Analyst
Qualifications Scotland —Dalkeith
- £28,921 - £31,211 a year
- Full-time
- Annual leave
8d
Systems Analyst
Locastec Digital Systems Ltd —Edinburgh
- £45,564 - £64,100 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
12h
IT Security Analyst
Briggs Marine Contractors Ltd —Burntisland
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
Quick apply
14d

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Data and Reporting Analyst
School Talent —Edinburgh
Membership of the ESMS Discount and Benefits Scheme, including a range of discounts at 130,000 retail and entertainment locations.
£34,023 - £37,690 a year
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4d
HR Data and Reporting Analyst
The Progeny Group Limited —Edinburgh
While the primary focus of the role is broader people analytics, the role also provides analytical support across reward activities, including Gender Pay Gap…
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IT Service Desk Analyst - Edinburgh

Anderson Strathern -
Edinburgh

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Job details

Qualifications

Driving Licence
iOS
Windows
Microsoft Office
Continuous improvement
Driving
iManage
IT support
IT
Communication skills

Full job description

We are seeking an experienced and proactive IT Service Desk Analyst to join our dynamic IT Department based in Edinburgh.

Home - Current vacancies - IT Service Desk Analyst – Edinburgh

Anderson Strathern is a modern, innovative law firm. We’re proud of our history but firmly focussed on an exciting future, one that embraces technology and smarter ways of working. We’re independent, and proudly so.

As Investors in People and Investors in Young People Gold award holders, we will provide you with comprehensive training and support.

In this role, you will serve as a key member of the team that acts as the first point of contact for all IT-related requests and incidents. You will provide 1st and 2nd line support across a wide range of systems and technologies, including laptops, printers, software applications, and mobile devices.

Although primarily based in our Edinburgh office, occasional travel to other offices may be required.

As a IT Service Desk Analyst, you will be expected to

Act as the first-line response for IT support requests and incidents.
Prioritise, and manage Service Desk calls to resolution.
Investigate and troubleshoot issues, escalating where necessary.
Communicate effectively with users to provide updates and support in non-technical language.
Create and manage user accounts across various systems.
Monitor and release quarantined emails via mail sweeping tools.
Support the setup and maintenance of remote working environments.
Develop and maintain clear and up-to-date Service Desk documentation.

Technologies and Tools Supported

Dell Laptops
Windows 11 Operating System
Microsoft 365 Suite
Two-Factor Authentication tools
BigHand Digital Dictation system
iManage Work10 (Document Management System)
iOS Mobile Devices

About you

A minimum of 12 months of IT Support or Service Desk experience, preferably in the Legal, Financial, or Professional Services sectors.
Strong working knowledge of Microsoft Windows OS and Microsoft Office applications.
Good understanding of audio/visual equipment and technologies.
Excellent problem-solving skills and a continuous improvement mindset.
Strong communication and interpersonal skills with the ability to explain technical concepts in layman’s terms.
A proactive approach to IT security and user support.
A flexible, team-oriented attitude and willingness to assist across a broad range of tasks.
A full UK driving licence is preferred but not essential.

What you will get in return

On-going career development and progression opportunities
Supportive and collaborative team culture and work environment
A competitive salary and benefits package

Anderson Strathern is an equal opportunities employer. Our policy is to recruit, develop, nurture and retain a diverse workforce following the guidelines of the Equality Act 2010.

Apply Now

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it analyst jobs in dalkeith, mln

IT Service Desk Analyst - Edinburgh

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