Operational manager Work, Jobs in Dalkeith, Mln (with Salaries)

Head of Guest Relations / Reception Manager
Carberry Tower Mansion House and Estate —Musselburgh
- From £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
249729 (KMc) Project Officer
NHS Scotland —Edinburgh
- £34,544 - £43,039 a year
7d
Club Room Manager
David Lloyd Clubs —Bonnyrigg
- Employee discount
1d
Plant / Operations Manager
Weber Packaging Solutions —Tranent
- £40,000 - £50,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Continuous improvement
- Sick pay
Quick apply
7d
249910 (KMc) Senior Capital Programme Manager
NHS Scotland —Lothian
- £76,888 - £82,251 a year
7d
Facilities Manager (Soft)
Michael Page —Edinburgh
- £60,000 - £65,000 a year
- Contracts
- Communication skills
- Time management
12d
Operations Support Manager
CitySprint —Edinburgh
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
1d
249222 (PP)Flow Coordinator
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
- Nursing
13d
General Manager
Another World Edinburgh —Edinburgh
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Management
- IT
Quick apply
8d
Head of Operations
Had-Fab —Tranent
- ERP systems
- Leadership
2h
Trainee Operations Manager
Open Alliances Group Ltd —Edinburgh
- £29,000 - £34,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Airport Manager - Scotland
British Airways —Edinburgh
- Full-time
- Bachelor's degree
- Communication skills
8d
Compliance and Performance Coordinator
Equans —Edinburgh
- From £40,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Soft Service Manager
ABM UK —Edinburgh
- £46,000 a year
- Full-time
- Contracts
- Communication skills
- Employee discount
Quick apply
Guest Experience Manager
Gleneagles —Edinburgh
- £42,305 a year
- Full-time
- Hotel
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Deputy Manager
Iceland —Edinburgh
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
1d
General Manager of Passenger Assistance
OCS Group —Edinburgh
- Monday to Friday
- Remote
- Leadership
- Communication skills
Quick apply
Duty Manager
ABM UK —Edinburgh
- £39,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Employee discount
Quick apply
Store Manager
Safestore —Edinburgh
- £30,000 a year
- Full-time
- Sales
- Customer service
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Operations Manager
David Lloyd Clubs —Edinburgh
- Employee discount
9d

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Head of Guest Relations / Reception Manager

Carberry Tower Mansion House and Estate -
Musselburgh

Quick apply

Job details

Permanent | Full-time
From £30,000 a year

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Hospitality
Management
Operations management
Multilingual
Customer service
Front desk
Guest services
Phone etiquette
Leadership
Communication skills
Hotel experience

Full job description

Job Overview

We are seeking a professional, guest-focused, and highly organised Head of Guest Relations / Reception Manager to lead the front-of-house operation at Carberry Tower. This role is responsible for delivering an exceptional guest experience from arrival to departure while managing and developing a reception and guest services team of 6 staff members.

The successful candidate will be passionate about hospitality, thrive in a luxury venue environment, and possess strong leadership, communication, and operational management skills. This position plays a key role in ensuring seamless day-to-day front desk operations, maintaining high service standards, and creating memorable experiences for hotel, wedding, conference, and event guests.

Key ResponsibilitiesGuest Experience & Service Excellence

Deliver outstanding customer service and ensure every guest receives a warm, professional, and personalised experience.
Handle VIP arrivals, special requests, guest feedback, and complaint resolution promptly and effectively.
Maintain exceptional front-of-house presentation and service standards at all times.
Ensure smooth guest check-in and check-out procedures while maximising guest satisfaction.
Build strong relationships with repeat guests, corporate clients, wedding parties, and event organisers.

Team Leadership & Management

Lead, motivate, and supervise a team of 6 reception and guest relations staff.
Manage staff rotas, holiday planning, shift allocation, and daily task delegation.
Conduct onboarding, training, coaching, and performance reviews to maintain high team performance.
Foster a positive, professional, and collaborative working environment.
Support recruitment and retention of front office team members.

Operations & Administration

Oversee daily reception operations, reservations support, and front office administration.
Ensure accurate handling of bookings, billing, cash management, and reporting procedures.
Monitor occupancy levels, guest requests, and operational priorities to ensure smooth service delivery.
Coordinate closely with housekeeping, events, food & beverage, and maintenance teams.
Maintain compliance with health & safety procedures, company policies, and GDPR standards.

Sales & Revenue Support

Upsell rooms, packages, and hotel services where appropriate.
Assist with group bookings, weddings, conferences, and event guest coordination.
Support management with reporting, forecasting, and service improvement initiatives.

Requirements

Previous experience in a Reception Manager, Front Office Manager, or Guest Relations leadership role within hospitality.
Strong leadership experience managing and developing teams.
Excellent communication and interpersonal skills.
Ability to remain calm and professional in a fast-paced environment.
Strong organisational and problem-solving abilities.
Experience using hotel booking or PMS systems preferred.
Flexible approach to working hours, including evenings and weekends when required.
High standards of professionalism, presentation, and attention to detail.

Desirable

Experience within a luxury hotel, wedding venue, or events-focused property.
Knowledge of hospitality revenue management and guest satisfaction systems.
First aid or hospitality-related qualifications beneficial.

What We Offer

Competitive salary
Career progression opportunities
Staff discounts and benefits
Supportive management team
Opportunity to work within a prestigious hospitality venue
Training and development opportunities

Ideal Candidate

You will be a confident and approachable hospitality professional who leads by example and takes pride in delivering exceptional guest experiences. You will have the ability to inspire your team, manage operations efficiently, and ensure every visitor to Carberry Tower receives first-class service.

Pay: From £30,000.00 per year

Benefits:

Free parking
On-site parking

Ability to commute/relocate:

Musselburgh EH21 8PY: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

What PMS systems have you previously used ?

Experience:

Reception: 3 years (preferred)
Management: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

operational manager jobs in dalkeith, mln

Head of Guest Relations / Reception Manager

249729 (KMc) Project Officer

Club Room Manager

Plant / Operations Manager

249910 (KMc) Senior Capital Programme Manager

Facilities Manager (Soft)

Operations Support Manager

249222 (PP)Flow Coordinator

General Manager

Head of Operations

Trainee Operations Manager

Airport Manager - Scotland

Compliance and Performance Coordinator

Soft Service Manager

Guest Experience Manager

Deputy Manager

General Manager of Passenger Assistance

Duty Manager

Store Manager

Operations Manager

I want to receive the latest job alerts for operational manager in dalkeith, mln

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