Operations & customer success lead Work, Jobs in Danbury, Ess (with Salaries)

Customer Experience Optimisation Manager
AllClear Travel Insurance —Romford
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Serving
- Marketing
- Project management
- Employee discount
Quick apply
7d
Solar Sales Executive
Glow Green Ltd —Chelmsford
- £75,000 - £120,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
- Work from home
- Flexible schedule
Quick apply
14d
Operations Manager
Popeyes UK —Chelmsford
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
14d
Head of Operations
Siemens Healthineers —Sudbury
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
5d
Partnerships Manager
Bauer Media Outdoor —Chelmsford
- Hybrid work
- Driving
- Contracts
- Negotiation
- Annual leave
- Life insurance
Quick apply
5d
Performance Analyst
Marlborough Highways —Chelmsford
- £30,000 - £32,000 a year
- Microsoft Excel
- Management
- Maintenance
- Free parking
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
13d
Graduate Management Trainee - Chelmsford
Enterprise Mobility —Chelmsford
- Full-time
- Sales
- Customer service
- Bachelor's degree
Customer Service Manager
World Duty Free Group —Stansted
- Weekend availability
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Travel
- School
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Manager
First Fence —Canvey Island
- £42,000 - £47,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
14d
Operations Manager - Lefties Lakeside NEW OPENING
INDITEX —Grays
- Full-time
- Employee discount
Quick apply
PRINCIPAL LEAD - IT SERVICE PERFORMANCE & OPERATIONS
Laing O'Rourke —Dartford
- IT
- Leadership
14d
Team Leader
Gallagher —Chelmsford
- Mentoring
- Leadership
- Negotiation
- Employee stock purchase plan
- Life insurance
6d
Product Team Manager
Design 911 —Hutton
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
1d
Regional Service Centre Manager
Royal Terberg Group —Witham
- Up to £64,000 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
6d
Graduate Management Trainee - Colchester / Clacton / Braintree
Enterprise Mobility —Colchester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Team Lead, Software Support - 12 Months FTC
Henry Schein One —Gillingham
- Hybrid work
- Communication skills
- School
Operations Manager
Chillfrost Ltd —Barkingside
- £33,000 - £36,000 a year
- Full-time
- Management
- Sales
- Administrative experience
Quick apply
6d
Team Leader Customer Service
Hedin Automotive London Ltd —Dartford
- £35,525 a year
- Rotating shift
- CRM software
- Management
- Customer service
- Annual leave
- Employee assistance programme

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Customer Experience Optimisation Manager

AllClear Travel Insurance -
Romford

Quick apply

Job details

Full-time
£50,000 - £60,000 a year
7 days ago

Benefits

Company pension
Employee discount

Qualifications

Serving
Marketing
Tableau
Project management
Product management
Conversion optimisation
Scalability
Financial services
AI
Business
Google Analytics
Communication skills

Full job description

Description

Are you passionate about elevating customer experience and have a strong drive for innovation? The InsurEvo Group is seeking an experienced Customer Experience Optimisation Manager to own and lead customer experience (CX) initiatives and optimise the customer journeys delivering measurable commercial outcomes across our brands, including AllClear, InsureandGo, and JustCover.

Key Responsibilities

End-to-End Conversion Journey Optimisation: Own and optimise the end-to-end digital customer journey with direct accountability for conversion rate, revenue, and customer experience. Setting the vision and roadmap for continuous performance increase across all brands
Experimentation & CRO Strategy: Deliver a data-driven experimentation roadmap focused on increasing conversion, annual upsell, customer retention, and ancillary product performance across brands and markets
Data & Insight-Led Decision Making: Use analytics platforms, customer insights, user testing, session recordings tools, and performance data to identify key areas for improvement, generate actionable recommendations, with a focus on the changes most likely to improve the commercial metrics
Technical & Testing Implementation: Partner with software development, UX, pricing teams and customer operations to manage A/B testing, experimentation, tracking improvements, and scalable optimisation capabilities across digital platforms so that winning ideas reach production faster
Cross-Functional Collaboration: Work closely with teams in the UK and Gibraltar to deliver CX projects and a roadmap driven by data, personalisation, and experimentation
Performance Monitoring: Define and own CX indicators, report findings, and present prioritised recommendations to senior leadership team
Innovation & Continuous Improvement: Champion a culture of experimentation, continuous optimisation, and customer-centric innovation, leveraging emerging technologies, AI, and evolving digital trends to improve performance and scalability

Skills, Knowledge and Expertise

CX/CRO Experience: Demonstrated success in conversion rate optimisation (CRO), customer experience, or product management, ideally within insurance or financial services
Educational Background: A degree in Marketing, Business Administration, Product Management or related field is desirable but not essential. Relevant experience and a proven track record and equally valued
Analytical Proficiency: Skilled in tools like Google Analytics, Data Studio, Tableau, AB Tasty, VWO, Optimizely, or similar platforms with a knack for translating data into actionable insights
Tech & Design Insight: Strong understanding of front-end implementation, tagging, experimentation architecture, UX/UI principles, and personalisation capabilities
Project Management: Strong project management skills, adept at handling multiple CX initiatives in a dynamic environment
Collaborative Communicator: Excellent communication skills with the ability to interface across teams and levels, and articulate the rationale behind CX strategies
Experience with server-side testing and personalisation (Desirable)
Experience in fast-paced travel, insurance, or digital-first environments (Desirable)
Familiarity with AI and AI-driven optimisation and customer experience technologies (Desirable)

Benefits

We know our people are our greatest strength, so we make sure they feel valued and supported, and this is how:

Competitive salary of up to £60,000 per annum
Company-paid health cash plan
Company pension scheme
Holiday buy scheme
Staff discounts on travel insurance
Ongoing training and development
Clear career progression opportunities — we love promoting from within
A supportive, collaborative team culture where your voice matters

About AllClear Travel Insurance

At AllClear, we believe everyone deserves the freedom to explore the world—no matter their age, destination, or medical history. Since 2000, we’ve helped over 3.5 million people get the travel insurance they need to go further, worry-free. Whether it's a once-in-a-lifetime adventure or a quick city break, we’ve got it covered.

We’re proud to be one of the UK’s leading travel insurance specialists, with top-rated policies (hello, 5-star Defaqto and Which? Recommended) and a 4.9-star Trustpilot rating that speaks for itself.

But here’s the bit you really want to know…

We’re not your average insurance company. With five offices, 500+ amazing team members, and plenty of big ideas, we’re growing fast—and we want you to grow with us.

AllClear has been recognised as one of the top 10 insurance companies to work for, and it shows in how we treat our people. We offer:

Award-winning culture – Personal Lines Broker of the Year, Broker Innovation Awards, and more

Flexible working options – Because life happens

Competitive pay and benefits – Because you're worth it

Career development – We invest in your future

Inclusive, supportive teams – You’ll never go it alone

1-Star Best Companies Accreditation (2024) – Yep, we’re officially a great place to work

If you’re passionate, proactive, and ready to work somewhere that values what you bring to the table, then you’ll fit right in. We're big on integrity, innovation, and doing the right thing—for our customers and for each other.

Check out our current roles—we’d love to welcome you to the AllClear family.

Quick apply

Refine Your Search

operations & customer success lead jobs in danbury, ess

Customer Experience Optimisation Manager

Solar Sales Executive

Operations Manager

Head of Operations

Partnerships Manager

Performance Analyst

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Graduate Management Trainee - Chelmsford

Customer Service Manager

Centre Coordinator

Customer Experience Manager

Operations Manager - Lefties Lakeside NEW OPENING

PRINCIPAL LEAD - IT SERVICE PERFORMANCE & OPERATIONS

Team Leader

Product Team Manager

Regional Service Centre Manager

Graduate Management Trainee - Colchester / Clacton / Braintree

Team Lead, Software Support - 12 Months FTC

Operations Manager

Team Leader Customer Service

I want to receive the latest job alerts for operations & customer success lead in danbury, ess

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