Test lead Work, Jobs in Danbury (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
12d
Technical Author
CARECO UK LTD —Braintree
- £30,000 - £32,000 a year
- Full-time
- Product management
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
VacancyTitle: Head of Delivery - Major Projects
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- £120,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
6d
Probation Service Officer - Housing Support Service - HMP Peterborough and HMP Chelmsford
HM Prison & Probation Service —Chelmsford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
2d
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Junior Quality Assurance Engineer - 6 Month FTC
The Delta Group —Bishop's Stortford
- Temporary
- Hybrid work
- Communication skills
Quick apply
Cyber Security Governance Manager (Part Time)
Kyndi Limited —Chatham
- £45,000 - £60,000 a year
- Part-time
- Hybrid work
- English
- Leadership
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Aviation Security Screener
UPS —Chelmsford
- £13 an hour
- Part-time
- Communication skills
- Employee discount
Health & Social Care Tutor
TCHC Group —Basildon
- £25,000 - £32,000 a year
- Maths
- Education
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Gas Inspector – Large Businesses (ACS Qualified)
Capita —Colchester
- £52,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Travel
- Employee discount
Social Media and Content Creator
Microtill Limited —Chelmsford
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Social media management
- Writing skills
- Organisational skills
- Free parking
Quick apply
9d
Data Scientist - ML Ops
Transport for London —Pier
- £72,000 - £85,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- AI
- Annual leave
- Employee discount
15h
Student Services Manager
Avanti Schools Trust —Bishop's Stortford
- £24,932 - £31,532 a year
- Full-time
- Administrative experience
- Organisational skills
- School
1d
Information and Performance Analyst
Essex Partnership University NHS Foundation Trust —Wickford
- £39,959 - £48,117 a year
- Full-time
- Relocation assistance
- Employee discount
2d
Head of Safety - Mission Systems
Leonardo UK Ltd —Basildon
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Flexible schedule
- Referral programme
6d
Hire Manager / Sound & Lighting Engineer
WHITE’S SOUND AND LIGHTING GROUP —Grays
- From £26,000 a year
- Overtime
- Maintenance
- Organisational skills
- In-person
- Flexitime
Quick apply
Project Engineering Lead - Test Solutions
Leonardo UK Ltd —Basildon
- Full-time
- Hybrid work
- Engineering
- Communication skills
- Flexible schedule
- Referral programme
HR Administrator (Apprentice Lvl 3)
RDC —Braintree
- £15,600 a year
- Microsoft Outlook
- Administrative experience
- Data entry
- Annual leave
9d

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Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Shift management
Microsoft Office Suite
Complaint handling
Performance management
Compliance management
Staff training
Customer interaction
Training & development
Team motivation leadership

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

test lead jobs in danbury

Contact Centre Shift Manager (Part time)

Operational Support Officer

Technical Author

Regional Head of Housing Services

VacancyTitle: Head of Delivery - Major Projects

Probation Service Officer - Housing Support Service - HMP Peterborough and HMP Chelmsford

Contact Centre Shift Manager (Full time)

Junior Quality Assurance Engineer - 6 Month FTC

Cyber Security Governance Manager (Part Time)

Aviation Security Screener

Health & Social Care Tutor

Gas Inspector – Large Businesses (ACS Qualified)

Social Media and Content Creator

Data Scientist - ML Ops

Student Services Manager

Information and Performance Analyst

Head of Safety - Mission Systems

Hire Manager / Sound & Lighting Engineer

Project Engineering Lead - Test Solutions

HR Administrator (Apprentice Lvl 3)

I want to receive the latest job alerts for test lead in danbury

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