About MCS
MCS (Microgeneration Certification Scheme) is the UK’s national quality mark for small-scale renewable technology, such as solar panels and heat pumps. We’re here to set standards and provide protection, giving consumers confidence to invest in renewable technologies to heat and power their homes and small businesses. Working with industry, MCS defines, maintains, and improves quality, by setting standards for low-carbon energy technology products, contractors, and their installations.
Now is an exciting time to join MCS; especially as we have recently launched the redevelopment of the Scheme, which has a greater focus on consumer protections, quality workmanship, and dispute resolution. 2025 was a record-breaking year for the small-scale renewables industry in terms of installation volumes and we look forward to continuing our vital role in driving forward the UK's progress towards Net Zero.
Our People
As an MCS employee, you will have the ability to demonstrate, understand and apply our company values. These are embedded in all roles across the business, and are central to the way we operate and support one another at MCS:
- We are expert
- We are open and inclusive
- We are innovative
- We are understanding
- We are principled
- We are passionate
We are a strong and ambitious team of just over 100 and growing. People are at the heart of MCS and we empower each other, support each other, and work together to achieve our goals. From members of our team who are just starting their journey as an apprentice, to those who have worked in renewables for years, we have wide range of talents and expertise.
Why you’ll love working for MCS
Aside from the exciting and challenging role, the people, our culture, and our mission, we have some amazing benefits that make MCS a pretty awesome place to work. Here’s a few favourites among our team:
- Our Team: We are an energetic, sociable and talented bunch who are super passionate about what we do and we are determined to make a difference. We are friendly, supportive, collaborative and we learn from each other every day.
- Holiday: 25 days’ annual leave per annum (plus UK bank holidays) – increasing to 28 days with three years’ service, and to 30 days with five years' service.
- Social Events: Summer socials, Christmas party, regular events in the office, dress-down Fridays, and more.
- Wellbeing: All employees have access to an Employee Assistance Programme, optional access to Medicash – a healthcare plan with the highest level of cover. Access to Mental Health First Aider, up to 8 counselling sessions, helping to ensure that every team member feels supported.
- Office Treats: Weekly provision of free organic fruit, breads, spreads, breakfast items, tea, coffee and soft drinks when working from the office.
- Supportive HR Policies: Enhanced Maternity, Paternity leave, sick leave, and emergency paid leave, life assurance 5 x your salary.
- Grow with MCS: Access to and support with continuous professional development.
- Professional Membership: Funding for one annual professional membership aligned to your role or professional discipline.
- New Starters: New starter welcome lunch with Lisa, Managing Director.
- Company Pension: 8% company contribution.
- Working week: 37.5 hours Monday – Friday with flexible working options.
- Salary Sacrifice Schemes: Cycle to work, EV lease scheme and additional annual leave purchase - subject to individual eligibility criteria.
- Free Parking: when working from the office.
- EV charging facilities: when working from the office.
Digital Team
You’ll be joining a new and growing Digital function that is central to MCS’s transformation. The team is responsible for delivering and supporting the systems that underpin the operations of our certification schemes; from Microsoft Dynamics 365 CRM and the MCS Installations Database to our wider Azure and Power Platform environment.
We work across every part of the organisation, partnering with colleagues in Customer Experience, Scheme Management, Standards & Technical, and core shared services to ensure digital tools meet real business needs. As Scheme Owner our ethos is built on the delivery of continuous improvement and our role is to take forward ideas and requirements as a key part of the wider programmes and projects that MCS is committed to, making sure requirements are tested and validated, and subsequently embedded solutions in ways that staff can rely on every day.
The Digital team is all about execution and delivery. We focus on turning concepts into working solutions, driving innovation by supporting discovery, testing new functionality, and ensuring that changes are successfully adopted across the business. If you enjoy rolling up your sleeves and working closely with others to make digital systems deliver real impact, you’ll fit right in.
What we’re looking for in you
You’re naturally curious about how things work and how they could work better. You love bringing structure to ideas, asking the right questions, and turning complex challenges into clear, actionable outcomes.
You’re organised, collaborative, and confident working with both technical and non-technical teams. Above all, you care about making digital change meaningful - helping MCS improve quality, protect consumers, and support the UK’s transition to Net Zero.
You’ll thrive at MCS if you:
- Enjoy asking questions and translating answers into structure and action
- Think about user experience as much as system function
- Can explain things simply and bring people with you on the journey
- Take ownership and deliver with precision and attention to detail
- Are calm, organised, and comfortable managing multiple priorities
- Love collaborating with others to solve problems and make improvements
- Care about purpose - helping MCS drive quality, protect consumers, and support the UK’s transition to Net Zero
About the role
Are you ready to help shape how a purpose-driven organisation delivers digital change?
As Digital Business Analyst, you'll shape how digital change is defined and delivered across MCS, working at the intersection of internal operational systems and external-facing services used by installers, certification bodies, and consumers. You'll lead discovery activities to understand how different audiences interact with MCS, from internal users following defined processes, to external users whose experience depends on clarity, accessibility, and trust - you'll then translate those needs into clear, structured requirements that guide design and delivery.
You'll work at the heart of our digital transformation across Microsoft Dynamics 365 CRM, the Azure-based MCS Installations Database (MID), and the Microsoft Power Platform, collaborating with colleagues and delivery partners to turn ideas into prioritised, well-scoped backlogs. Your analysis will ensure every change aligns to measurable outcomes for our teams, installers, and consumers - supporting quality, efficiency, and consumer protection across the scheme.
This role is about clarity, structure, and impact. While others will lead testing and support, you'll set them up for success, ensuring requirements are unambiguous, traceable, and ready for handover to engineering, testing, and delivery colleagues for build and implementation.
Key responsibilities:
- Lead discovery across internal and external user groups, running workshops, interviews, and process reviews with operational teams, installers, certification bodies, and consumers to capture needs, pain points, and improvement opportunities.
- Map and document end-to-end user journeys for both internal and external audiences, ensuring that requirements reflect not only the operational process but also the experience of the people using the service.
- Work alongside design and delivery partners to ensure external-facing interfaces are accessible, intuitive, and inclusive, balancing operational requirements with user experience principles.
- Translate business and user needs into clear deliverables, user stories, acceptance criteria, process maps, journey maps, and functional specifications that guide both back-end configuration and front-end design.
- Collaborate with delivery partners to validate requirements, review proposed configurations, and ensure business goals are met.
- Maintain and refine the product backlog in collaboration with the Digital Applications Manager and wider Digital team, providing analysis, impact assessments, and delivery insight to support prioritisation.
- Maintain traceability and version control across all documentation, ensuring requirements and decisions are recorded and easily accessible.
- Support design discussions and change governance, ensuring scope, dependencies, and risks are clearly articulated and managed.
- Assess the impact of proposed changes, identifying risks, dependencies, and mitigations to reduce adverse effects on users and operations.
- Communicate analysis outcomes and recommendations in clear, accessible language to both technical and non-technical audiences.
- Champion business analysis standards and continuous improvement across the Digital team, capturing lessons learned and refining discovery and documentation approaches over time.
- Work closely with technical colleagues to ensure requirements are clear, testable, and ready for implementation and operational support.
Person specification
Essential - E
Desirable - D
Knowledge
- Experience in business analysis, requirements elicitation, and process documentation (E)
- Experience working on both internal back-office systems and external-facing digital services, with an understanding of how requirements differ between the two (E)
- Understanding of Agile ways of working (epics, user stories, acceptance criteria, iterative delivery) (E)
- Knowledge of the Microsoft Power Platform (Power Apps, Power Automate, Power BI) (D)
- Awareness of data protection, GDPR, governance, and good practice in system or process change (D)
- Familiarity with user experience principles, accessibility standards, and service design approaches (D)
Skills
- Ability to map user journeys and translate user needs into clear, structured requirements that account for varied audiences and use cases (E)
- Strong analytical thinking and problem-solving with excellent attention to detail (E)
- Confident facilitator, able to run workshops and stakeholder interviews effectively (E)
- Ability to document requirements, process maps, and acceptance criteria with clarity and structure (E)
- Excellent written and verbal communication, capable of explaining complex topics to non-technical audiences (E)
- Strong stakeholder management, able to build relationships, manage expectations, and bring diverse audiences along on the journey (E)
- Comfortable using collaboration and requirements tools (D)
- Strong organisation and time management; able to handle multiple workstreams and deadlines (E)
Behaviours
- Curious about people as well as process, comfortable spending time understanding how different users experience a system, not just how it is meant to work (E)
- Completion-focused with a structured, “get things done” mindset (E)
- Collaborative and approachable, builds strong relationships across teams and with partners (E)
- Calm and professional when facilitating discussions, negotiating preferred solutions or resolving ambiguity (E)
- Adaptable with a continuous improvement mindset (E)
- Purpose-driven, enthusiastic about digital transformation in support of MCS’s mission, vision and purpose (E)
Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box, but if you can do most of what we’re looking for, and this role excites you, go ahead and apply. You may be just the right candidate for this or other roles!
To apply, please send a CV and covering letter telling us about a piece of work you've delivered that involved both internal users and an external-facing audience.
Email: [email protected]
The closing date is Wednesday 2nd September , 9.00am
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Successful applicants will be invited to a face-to-face interview on Monday 7th September.
Job Types: Full-time, Permanent
Pay: £43,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay
Work Location: In person
