Contact centre team leader Work, Jobs in Darlaston, Wmd (with Salaries)

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Control Room Operator
Wolverhampton Homes —Wolverhampton
- £32,475 - £34,995 a year
- Weekend availability
- Annual leave
8d
Senior Operations Manager -Motability Contact Centre
RAC —Walsall
- Continuous improvement
- Annual leave
- Flexible schedule
1d
ICS Clerical Team Leader
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
- Microsoft Access
- Microsoft Office
- Data entry
- Annual leave
12d
Admin Team Leader
Trifast —Walsall
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Executive Assistant
City of Wolverhampton Council —Wolverhampton
- £30,024 - £33,699 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
9d
Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Quick apply
14d
Property Operations Lead - Helpdesk Delivery (Team Leader)
Poundland —Walsall
- Team management
- Organisational skills
- Budgeting
- Free parking
- Employee discount
8d
Waking Night Team Leader - Children's Services
Courtyard Care —Walsall
- £14.80 an hour
- Night shift
- Communication skills
- Employee assistance programme
- Employee discount
Sales Advisor (Contact Centre)
CityEnds —Birmingham
- £13.95 - £14.50 an hour
- Full-time
- Hybrid work
- Sales
- Customer service
- Driving
- Employee discount
Quick apply
8h
Warehouse/ Logistics/ Manufacturing Tutor
Serco Plc —Uttoxeter
- £33,738 - £37,652 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Progression Job Coach
Serco Plc —West Bromwich
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Organisational skills
- Communication skills
- Employee assistance programme
4d
Customer Service Supervisor
Staffordshire County Council —Stafford
- £30,024 - £33,699 a year
- CRM software
- Supervising experience
- Mentoring
7d
Clinical Assessor
Capita Health Assessment Advisory Service —Birmingham
- £39,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Paid training
- Employee discount
Quick apply
Property Co-Orindator Team Leader
Fexco Property Services —Birmingham
- Full-time
- Management
- Organisational skills
- Leadership
Quick apply
Assistant Librarian
Serco Plc —Uttoxeter
- £26,510 a year
- Full-time
- Hybrid work
- Microsoft Office
- Case management
- Training & development
- Employee assistance programme
Vertical Sales Manager (Data Centres, Europe)
Atkore —West Bromwich
- Remote
- Sales
- Engineering
- Business development
- Free parking
- Annual leave
Quick apply
Senior Service Advisor
Lithia —Stourbridge
- Customer service
- Annual leave
- Employee discount
Tyre Solutions Lead
RAC —Walsall
- Continuous improvement
- Communication skills
Swimming Teacher
Birmingham Community Leisure Trust —Birmingham
- Up to £15.88 an hour
- Part-time
- Hybrid work
- Customer service
- Teaching
- Employee assistance programme
Facilities Manager
Bruntwood —Birmingham
- £35,000 - £45,000 a year
- Full-time
- Annual leave

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Control Room Operator

Wolverhampton Homes -
Wolverhampton

Apply Now

Job details

Permanent | Full-time
£32,475 - £34,995 a year
8 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
Remote video monitoring
CCTV monitoring
Customer support
Customer interaction

Full job description

Job Introduction

Control Room Operator

Salary: £32,475 - £34,995 (+ 10% Shift Allowance)

Hours: 37 hours per week

Shift Pattern: Rotational basis Monday to Sunday, including weekends and bank holidays

5:30am – 2:00pm
1:30pm – 10:00pm
9:30pm – 6:00am

Location: Stowlawn, Wolverhampton (Office-based)
Job Type: Permanent

Help keep Wolverhampton safe when it matters most

Are you calm under pressure, confident making decisions and passionate about helping people? We're looking for a Control Room Operator to join our 24/7 service, supporting customers and communities across the city. This is more than a customer service role. You'll monitor CCTV systems, respond to emergency and out-of-hours calls, support vulnerable customers through Telecare services, and coordinate responses to incidents as they happen. Working in a fast-paced environment, you'll need to think on your feet, make sound decisions and work closely with colleagues and partner agencies to help keep people safe.

What you’ll be doing:

As a Control Room Operator, you'll be at the heart of our city-wide response service, helping to ensure customers live in safe, secure and well-maintained communities.

Key responsibilities include:

Monitoring CCTV, door entry, Telecare and other control room systems
Responding to emergency, out-of-hours and customer service calls
Supporting vulnerable customers who require urgent assistance
Escalating incidents to internal teams and emergency services when required
Gathering and recording accurate information and evidence
Making informed decisions in a fast-paced environment
Working collaboratively with colleagues and partner organisations to resolve issues
Helping to maintain a high-quality service for customers across Wolverhampton

About you

We're looking for someone who remains calm under pressure and takes pride in delivering excellent service.

Do you have experience providing excellent customer service, particularly over the telephone?
Can you stay calm and make decisions when dealing with challenging or emergency situations?
Are you able to communicate confidently and effectively with a wide range of customers?
Can you demonstrate empathy and professionalism when supporting vulnerable people?
Do you have strong attention to detail and the ability to manage multiple priorities?
Are you a positive team player with a flexible, can-do attitude?

Previous experience in a control room, emergency response, housing, security, customer service or contact centre environment would be beneficial, but isn't essential.

Benefits of working with us

We offer a range of great benefits, including:

25 days annual leave plus bank holidays, increasing with service, with the option to buy extra leave each year.
Excellent pension scheme through the Local Government Pension Scheme (LGPS).
Real Living Wage employer, ensuring fair and competitive pay.
Green travel options, including National Express discounts and cycle‑to‑work scheme.
Learning and development support, including access to My Learning Hub and progression opportunities.

Our organisation

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you are just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company. We welcome applications from people of all backgrounds, identities, and experiences. If you are enthusiastic about this role, are customer-focused and solutions orientated, but don’t meet every point above, we still encourage you to apply.

Reports to: Customer Experience Team Leader

Closing date: Wednesday 5 August 2026

Interview date: Friday 14 August 2026

Contact for an informal discussion / more information:

Alex Taylor – email: [email protected]

Apply today

If you’re committed to delivering great customer‑focused services and want to help us maintain safe, high‑quality homes, we’d be delighted to receive your application.

Apply Now

Refine Your Search

contact centre team leader jobs in darlaston, wmd

Control Room Operator

Senior Operations Manager -Motability Contact Centre

ICS Clerical Team Leader

Admin Team Leader

Executive Assistant

Customer Service Manager

Property Operations Lead - Helpdesk Delivery (Team Leader)

Waking Night Team Leader - Children's Services

Sales Advisor (Contact Centre)

Warehouse/ Logistics/ Manufacturing Tutor

Progression Job Coach

Customer Service Supervisor

Clinical Assessor

Property Co-Orindator Team Leader

Assistant Librarian

Vertical Sales Manager (Data Centres, Europe)

Senior Service Advisor

Tyre Solutions Lead

Swimming Teacher

Facilities Manager

I want to receive the latest job alerts for contact centre team leader in darlaston, wmd

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