client services Work, Jobs in darlaston ws10 (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Travel Consultant
Trailfinders —Birmingham
- £44,000 - £49,000 a year
- Sales
Copywriter
JE Consulting —Sutton Coldfield
- £27,000 a year
- Full-time
- Hybrid work
Quick apply
Partnership Support Officer
City of Wolverhampton Council —Wolverhampton
- £30,024 - £33,699 a year
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
14d
Client Onboarding Assistant
FBC Manby Bowdler —Wolverhampton
- Customer service
- Office experience
Trainee Occupational Health Technician - Sponsorship Available
D4 Medicals —Bilston
- From £12.21 an hour
- Full-time
- Anatomy knowledge
- No experience needed
- In-person
Quick apply
5d
Client Services Administrator
Simpson Recruitment Services —Sutton Coldfield
- £28,000 - £30,000 a year
- Customer service
- Microsoft Office
- Financial services
- Free parking
- Flexible schedule
7d
Executive Assistant
City of Wolverhampton Council —Wolverhampton
- £30,024 - £33,699 a year
- Full-time
- Hybrid work
- IT
- Communication skills
5d
Client Support Specialist
Barclays —Birmingham
- Monday to Friday
- Customer service
- Administrative experience
- Communication skills
5d
Bookings Coordinator
WORD360 Language Services —Birmingham
- £26,500 a year
- Communication skills
- Negotiation
- Annual leave
- Gym membership
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £28,000 a year
- Full-time
- In-person
- Communication skills
- Time management
Quick apply
1d
Parts Advisor - Abarth Fiat Jeep
Stoneacre —Willenhall
- £29,000 - £36,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Participation Officer
City of Wolverhampton Council —Wolverhampton
- £30,024 - £33,699 a year
- Weekend availability
- Hybrid work
- Analysis skills
10d
Income Collection Officer
Pinnacle Group —Birmingham
- £33,000 - £35,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Security Officer
ABM —West Bromwich
- £13 an hour
- Full-time
- Communication skills
Client Services Administrator - Participant Support
Starting Point Recruitment —Birmingham
- £25,000 a year
- Temporary
- Microsoft Outlook
- Customer service
- Data entry
12d
Field Interviewer - Wolverhampton
the National Centre for Social Research —Wolverhampton
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
Quick apply
Home Energy Advisor
M Group —Birmingham
- £31,373 a year
- CRM software
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
13d
Designated Safeguarding Lead & Attendance Officer
Shireland Collegiate Academy Trust —Wolverhampton
- £35,846 - £41,772 a year
- Full-time
- School
1d
Multi Services Assistant
Williams Lea —Birmingham
- £26,277.50 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

client services jobs in darlaston ws10

Customer Relationship Manager

Travel Consultant

Copywriter

Partnership Support Officer

Client Onboarding Assistant

Trainee Occupational Health Technician - Sponsorship Available

Client Services Administrator

Executive Assistant

Client Support Specialist

Bookings Coordinator

Transport Coordinator

Parts Advisor - Abarth Fiat Jeep

Participation Officer

Income Collection Officer

Security Officer

Client Services Administrator - Participant Support

Field Interviewer - Wolverhampton

Home Energy Advisor

Designated Safeguarding Lead & Attendance Officer

Multi Services Assistant

I want to receive the latest job alerts for client services in darlaston ws10

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