Customer experience specialist Work, Jobs in Darlington, Dur (with Salaries)

Technical Support Specialist
CameraMatics —Darlington
- Full-time
- Hybrid work
- Computer Science
- Organisational skills
- In-person
Quick apply
3d
Data Analyst
Dawsongroup —Stockton-on-Tees
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
9d
Customer Services Assistant
North Star Housing Group —Stockton-on-Tees
- £27,043 - £28,666 a year
- Part-time
- Communication skills
3d
Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
9d
Technical Support Manager
CameraMatics —Darlington
- Full-time
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
Quick apply
3d
Customer Assistant
Lidl —Stockton-on-Tees
- £13.45 - £14.35 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
Production Support Assistant
Magnet —Darlington
- £13.09 an hour
- Rotating shift
- Microsoft Office
- Communication skills
- Time management
- Employee discount
Quick apply
Production Manager
Magnet —Darlington
- Monday to Friday
- Management
- Continuous improvement
- Employee discount
Quick apply
Trainee Customer Insight Advisor
believe housing —Bishop Auckland
- £32,135 - £33,534 a year
- Hybrid work
- Customer service
- Annual leave
Care Home Administrator
Barchester Healthcare —Darlington
- £28,725 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
Scan Assistant - PART TIME HOURS ONLY - WEEKENDS
Window to the Womb —Chester-le-Street
- £12.71 an hour
- Weekends only
- Sales
- Customer service
- Computer literacy
- Free parking
Quick apply
3d
Bailiff
HM Courts & Tribunal Service —Darlington
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
3d
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
9d
Sales Advisor
CMO SUPERSTORES LTD —Darlington
- £13.39 - £13.40 an hour
- Part-time
- Sales
- Computer literacy
- English
- Employee assistance programme
Quick apply
6d
Student Records Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- English
- Annual leave
- Employee assistance programme
6d
Trainee Transport Compliance Consultant
Logico NE Limited —Newton Aycliffe
- From £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
9d
Sales - Sales Advisor - UK
New Look —Newton Aycliffe
- £12.13 an hour
- Part-time
- Microsoft Word
8d
Deep cleaning specialist
Quartz Cleaning Ltd —Darlington
- £14 - £16 an hour
- Part-time
- Hospitality
- Customer service
- Cooking
Quick apply
9h
Customer Services Specialist
Nuby UK —Birtley
- £23,000 - £25,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Store discount
Quick apply
Conveyancing Assistant
Eventus Recruitment Group —Darlington
- £26,000 - £30,000 a year
- Call to connect
- Hybrid work
- Customer service
- Communication skills
- Work from home
- Employee assistance programme

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Technical Support Specialist

CameraMatics -
Darlington

Quick apply

Job details

Full-time
3 days ago

Qualifications

Computer Science
Technical support
IT support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Job Type: Full-time

Work authorisation:

United Kingdom (required)

Location:

Darlington DL1 1RW (preferred)

Work Location: Hybrid remote in Darlington DL1 1RW

Quick apply

Refine Your Search

customer experience specialist jobs in darlington, dur

Technical Support Specialist

Data Analyst

Customer Services Assistant

Technical Support Specialist (Hybrid)

Technical Support Manager

Customer Assistant

Production Support Assistant

Production Manager

Trainee Customer Insight Advisor

Care Home Administrator

Scan Assistant - PART TIME HOURS ONLY - WEEKENDS

Bailiff

Technical Support Manager (Hybrid)

Sales Advisor

Student Records Coordinator

Trainee Transport Compliance Consultant

Sales - Sales Advisor - UK

Deep cleaning specialist

Customer Services Specialist

Conveyancing Assistant

I want to receive the latest job alerts for customer experience specialist in darlington, dur

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