About the Role
Barchester Healthcare is undergoing an exciting period of digital transformation, with a significant investment in technology designed to enhance the quality of care we provide across our homes and hospitals. As a Digital Operational Trainer, you will play a pivotal role in ensuring our colleagues are confident, capable and competent in using a range of digital systems that support the delivery of outstanding care.
Working as part of the Digital Transformation Team, you will partner closely with Operational, Learning & Development and Implementation teams to deliver engaging training, support new system rollouts and help colleagues embrace new ways of working. This is a field-based role aligned to a specific division, with travel across your region and occasional national travel required.
What You'll Be Doing
Delivering Digital Systems Training
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Deliver engaging face-to-face, virtual and one-to-one training sessions across your region.
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Develop and maintain training schedules and calendars to support new implementations and ongoing system adoption.
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Ensure colleagues at all levels are confident and competent in using Barchester's digital systems.
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Monitor training completion and maintain accurate attendance and learning records.
Supporting New Starters
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Deliver digital systems training as part of the onboarding process.
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Ensure new starters have the correct system access and understand how to use digital tools effectively.
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Assess and sign off competency where required.
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Provide ongoing coaching, mentoring and support to new colleagues.
Driving Digital Adoption & Change
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Support the successful implementation of new digital systems across homes and hospitals.
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Work closely with operational teams, implementation leads and hypercare teams to maximise system adoption.
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Identify training needs and recommend the most effective learning solutions.
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Support change management initiatives to ensure smooth transitions to new technologies.
Quality & Continuous Improvement
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Maintain expertise across a range of digital systems and training methodologies.
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Attend train-the-trainer programmes and ongoing professional development activities.
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Support quality assurance activities and provide feedback to improve training delivery.
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Promote learning and development opportunities across the organisation.
About You
Essential
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Experience delivering digital systems training from implementation through to adoption.
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Excellent presentation, communication and facilitation skills.
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Minimum C&G 7300 qualification (or equivalent).
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Level 3 Diploma in Health & Social Care or experience within a social care environment.
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Full UK driving licence and willingness to travel, including occasional overnight stays.
