Come and join us! Are you a qualified practitioner with experience of mental health urgent care and are interested in quality improvement and supporting staff. If so, the role of Duty Coordinator could be for you.
This role may be eligible for sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. However, sponsorship can only be provided where applicants meet the specific requirements, therefore, we recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa
The role of Duty Coordinator will be based within the 111(2) Service providing duty coordination to the Crisis urgent care teams across the Durham Tees Valley area. The role will be to offer clinical support and coordination of workload across the services, supporting and inducting staff in processes and practice within the service, offering clinical and management supervision to the team, develop close working relationships with key stakeholders such as NEAS, monitoring of the KPI's for the service and the implementation of quality assurance measures within the organisation Your role will be to support the staff within the team with complex calls and challenging, rapidly changing situations.
You will work as part of a team of people who have a passion for helping those in crisis, where no two days are the same. Professional registration within Mental health, social care or an Allied Professional registration with mental health experience is essential and experience within an urgent mental health care setting is desirable. Full training and induction in the role will be provided.
This is a job where you can truly make a positive impact in the crisis services, enabling improved access to mental health care for the people within the community. You will need to be resilient, to think on your feet and be quick to adapt to changing situations. You will be part of a supportive and encouraging team that is constantly learning and growing, and you will be given opportunities to develop new skills and take on new challenges.
01 June 2026
Agenda for change
Band 7
£49,387 to £56,515 a year per annum
Permanent
Full-time
346-DDA-033-26-B
West Park Hospital
Edward Pease Way
Darlington
DL2 2TS
United Kingdom
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
- Current professional registration with Nursing & Midwifery Council (RMNH/RNLD/RNC-CAMHS only), The Health and Care professionals' council - HCPC (OT/Paramedics) or Social Work England registration (Social worker)
- Post Grad Diploma willing to work towards and achieve within 2 years
- Recognised Practice Supervisor and or Practice Assessor, clinical educator or equivalent. Must be achieved within 6 months
- Leadership or management qualification
- Post-graduate qualification in a relevant area
- Minimum of 2 years clinical experience at band 6 (or equivalent of Band 6) or above working with people with mental ill health, Autism, or Learning Disability in a care environment.
- Understanding of relevant legislation (e.g. Mental Health Act, Mental Capacity Act).
- Clinical Risk Assessment and Management and its application in practice.
- Detailed understanding of Safeguarding and its application in practice.
- Demonstrable knowledge to post-graduate level of evidence-based practice in caring for patients in the designated field.
- Evidence of Continuing Professional Development
- Clinical Supervisor
- Experience of working in an Urgent care setting and have an understanding of acute mental illness
- Ability to problem solve and provide clinical leadership
- Current professional registration with Nursing & Midwifery Council (RMNH/RNLD/RNC-CAMHS only), The Health and Care professionals' council - HCPC (OT/Paramedics) or Social Work England registration (Social worker)
- Post Grad Diploma willing to work towards and achieve within 2 years
- Recognised Practice Supervisor and or Practice Assessor, clinical educator or equivalent. Must be achieved within 6 months
- Leadership or management qualification
- Post-graduate qualification in a relevant area
- Minimum of 2 years clinical experience at band 6 (or equivalent of Band 6) or above working with people with mental ill health, Autism, or Learning Disability in a care environment.
- Understanding of relevant legislation (e.g. Mental Health Act, Mental Capacity Act).
- Clinical Risk Assessment and Management and its application in practice.
- Detailed understanding of Safeguarding and its application in practice.
- Demonstrable knowledge to post-graduate level of evidence-based practice in caring for patients in the designated field.
- Evidence of Continuing Professional Development
- Clinical Supervisor
- Experience of working in an Urgent care setting and have an understanding of acute mental illness
- Ability to problem solve and provide clinical leadership
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Tees Esk and Wear Valleys NHS Foundation Trust
West Park Hospital
Edward Pease Way
Darlington
DL2 2TS
United Kingdom
https://www.tewv.nhs.uk/ (Opens in a new tab)
Tees Esk and Wear Valleys NHS Foundation Trust
West Park Hospital
Edward Pease Way
Darlington
DL2 2TS
United Kingdom
https://www.tewv.nhs.uk/ (Opens in a new tab)
