We are looking for a confident, values-driven leader with experience of leading in social housing environment. You will bring a strong track record of performance management, a passion for delivering excellent customer service and the ability to build effective relationships with residents, colleagues and external partners. You will be comfortable working with data and using it to drive improvement, as well as managing complex situations with sound judgement and professionalism. A housing qualification at Level 4 or above is desirable, or a willingness to work towards one.
As Community Housing Team Leader, you will take responsibility for the day-to-day delivery of our Community Housing Service, ensuring residents receive a consistent, responsive and high-quality experience throughout their tenancy. You will lead a dedicated team delivering housing services, driving performance, embedding strong operational practices and ensuring that everything we do is centred around the needs of our residents.
You will oversee a broad and varied service, including tenancy and neighbourhood management, anti-social behaviour and community safety, lettings and empty homes, income collection and tenancy sustainment. Working closely with colleagues and partners, you will ensure services run efficiently while continuously identifying opportunities to improve. You will use data, insight and resident feedback to inform decision-making, helping to modernise services and deliver innovative solutions that enhance the resident experience.
If you are passionate about making a difference, leading people and delivering high-quality housing services, this is an opportunity to play a meaningful role in an organisation with purpose, ambition and a proud history. We would love to hear from you.
Further details and the full role description are available on our website www.railwayha.co.uk
To apply for this exciting opportunity, please send your CV and a cover letter setting out why you’re the perfect candidate to [email protected] by 5pm on 5 July 2026.
If you’d like to have a chat about this opportunity, please email [email protected] and one of our colleagues will be delighted to chat to you.
We’re also hosting a live webinar at 6pm on Wednesday 1 July 2026 and you can join us to hear more about this exciting opportunity. The QR code to register for the webinar is included in the pack on our website.
Pay: £44,095.00 per year
Application question(s):
- Do you have experience of working within the social housing sector?
- Do you have experience of leading and managing a team?
Work Location: Hybrid remote in Darlington DL2 2GL
