Office manager part Work, Jobs in Darras Hall, Nbl (with Salaries)

Specialist Customer Support Consultant
Nationwide Building Society —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
Project Controller (2-Year Fixed-Term Contract)
Natural Power —Newcastle upon Tyne
- £25,000 - £35,000 a year
- Microsoft Powerpoint
- Microsoft Word
- ERP systems
- Annual leave
- Employee assistance programme
6d
National Operations Manager
UK Lift and Escalator —Gateshead
- £50,000 - £55,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
Quick apply
9d
Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
Metering Service Delivery Manager
Wave Utilities —Durham
- From £50,182 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Quick apply
8d
Assistant Research Project Manager
Newcastle University —Newcastle upon Tyne
- £32,080 a year
- Full-time
- University
- Travel
- Organisational skills
- Annual leave
- Employee discount
Office Manager - Part Time
Last Arrow Games —Gateshead
- £17.50 an hour
- Part-time
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
HR Manager & Admin
KT Flooring Ltd —Camperdown
- £19 - £22 an hour
- Part-time
- Human resources
- Recruiting
- Contracts
- Annual leave
Quick apply
4d
Property Manager
Pat Robson & Co —Newcastle upon Tyne
- Up to £34,000 a year
- Weekend availability
- Hybrid work
- Driving
- Accounting
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
11d
Junior Project Coordinator
Matthews International Corporation —Gateshead
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Personal Advisor - Leaving Care Service
Liverpool City Council —Parklands
- £32,046 - £36,581 a year
- Communication skills
- Employee assistance programme
13d
Document Controller
Transmission Engineering Services Limited —Hebburn
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Gym membership
- Sick pay
Quick apply
12d
Business Development Manager
Swanton Care and Community —Sunderland
- £50,000 - £55,000 a year
- Remote
- CRM software
- Microsoft Office
- Databases
- Annual leave
- Employee assistance programme
12d
Assistant Operation Manager
GLEAMING SPRING ENTER10MENT LTD —Gateshead
- £32,000 - £39,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- English
- Administrative experience
Quick apply
14d
VacancyTitle: Customer Team Manager - Billing Call Centre
Northumbrian Water/Essex & Suffolk Water —Durham
- £35,615 - £41,900 a year
- Full-time
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
6d
Customer Service Front Office
Northumbria Police —South Tyneside
- £28,689 - £29,859 a year
- Weekend availability
- Hybrid work
- Front desk
- Leadership
- Communication skills
- Employee discount
- Sick pay
12d
IT Project Manager
Winn Group —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Software development
- Flexible schedule
Quick apply
10d
Project Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Part-time
- Administrative experience
- University
- SharePoint
- Annual leave
- Employee assistance programme
5d
Graduate Project Manager (Energy) - Newcastle - 2027
Stantec —Newcastle upon Tyne
- Hybrid work
- Bachelor's degree
- Business
Account Director
BidvestNoonan —Newcastle upon Tyne
- £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Team management
Quick apply
6d

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Specialist Customer Support Consultant

Nationwide Building Society -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Full-time
From £26,500 a year

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Customer support
Customer interaction
Communication skills

Full job description

Location

Newcastle

Other Locations

London / Greater London
Northampton / Northamptonshire
Bournemouth / Dorset
Dunfermline / Fife Region
Sheffield
Wakefield / West Yorkshire
Belfast / Antrim
Birmingham
Swindon / Wiltshire
Cardiff
Chester
Glasgow / Glasgow City
Maidstone
Norwich / Norfolk
Worthing
Edinburgh
Leeds
Manchester

Salary

From £26,500

Contract

Permanent (Full Time )

Reference

3582

Closing Date

07 September 2026

Job description

Join our Specialist Customer Support Consultant team and make a meaningful difference to customers when they need us most. In this role, you'll support customers experiencing complex life events or circumstances that may impact their ability to manage their finances, using your judgement, problem-solving skills and customer-focused approach to identify the right solutions. Working across telephony and administrative channels, you'll collaborate with colleagues across the bank and external partner organisations to provide tailored support and deliver positive customer outcomes. This is an excellent opportunity to develop specialist expertise in a rewarding role where your knowledge and decisions can have a genuine impact on customers' lives.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow or Gosforth site approximately once a month. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a Specialist Customer Support Consultant within our Specialist Support Team, you will play a vital role in helping customers navigate complex life events and challenging circumstances. Using your expertise, judgement, and problem-solving skills, you will identify the most appropriate support solutions to ensure customers receive the help they need.

Managing inbound customer calls, you will take time to understand each customer's individual situation, asking insightful questions and actively listening to identify the right course of action. You will assess customer needs, make informed decisions, and coordinate specialist support where required, working closely with internal teams and external organisations.

This is a role where you can make a real difference. You will support customers through a wide range of circumstances, helping them access tailored solutions while delivering a positive and compassionate experience.

Working collaboratively with colleagues, solicitors, debt charities, and other external partners, you will ensure customers receive comprehensive and timely support. You'll also contribute to a culture of continuous improvement by sharing best practice and helping to develop specialist knowledge across the team.

About you

You will have:

Experience of working with vulnerable customers with empathy and compassion, showing resilience and emotional intelligence when handling difficult conversations
A proven track record of telephony experience, handling complex situations with a calm, professional manner, remaining customer-focused always
Examples of where you used active listening and strong communication skills to ensure the best outcome for a customer or client
Worked with other teams to support customers, evidencing good decision-making skills and problem solving to identify tailored solutions
Experience of working collaboratively with internal and external stakeholders

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!

Within a few hours you’ll receive a link to your unique candidate hub – here we’ll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments – all focussed around what’s important to us in a member facing role at Nationwide.

In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it’s like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

If successful in the role, your job title on internal systems will be Customer Support Associate.

Apply Now

Refine Your Search

office manager part jobs in darras hall, nbl

Specialist Customer Support Consultant

Project Controller (2-Year Fixed-Term Contract)

National Operations Manager

Customer Service Advisor

Metering Service Delivery Manager

Assistant Research Project Manager

Office Manager - Part Time

HR Manager & Admin

Property Manager

Junior Project Coordinator

Personal Advisor - Leaving Care Service

Document Controller

Business Development Manager

Assistant Operation Manager

VacancyTitle: Customer Team Manager - Billing Call Centre

Customer Service Front Office

IT Project Manager

Project Coordinator

Graduate Project Manager (Energy) - Newcastle - 2027

Account Director

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Job description

What you’ll be doing

About you

The extras you’ll get

Banking – but fairer, more rewarding, and for the good of society

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