Subject matter expert Work, Jobs in Darrington, Wyk (with Salaries)

Customer Service Specialist
Sherwin-Williams —Sheffield
- £27,895 - £34,044 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
Communications & Marketing Officer - Hybrid
Brainkind —York
- Up to £31,500 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Domain Expert - Responsible AI, Ethics & Assurance
Methods Business and Digital Technology —Sheffield
- £80,000 - £120,000 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Mentoring
- Employee assistance programme
Quick apply
Bid & Policy Writer
Progressive Care Limited —Rotherham
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
6d
Senior Technology Governance, Risk & Compliance (GRC) Specialist
Yorkshire Water —Bradford
- £51,563 - £64,474 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Leadership
- Annual leave
- Flexible schedule
10d
Level 3 Support Analyst - AI Specialist
Anaplan —York
- Azure
- Engineering
- English
Quick apply
Customer Experience Advisor
Novuna —Leeds
- £26,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Communication skills
4d
Implementation Consultant - Pensions Development
Civica —Leeds
- Remote
- Microsoft Word
- Microsoft Excel
- Azure
- Annual leave
- Referral programme
Quick apply
BIM and Product Data Coordinator
Genuit Group —Doncaster
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Construction experience
- Free parking
- Employee discount
Claims Adjuster - Multinational
QBE —Leeds
- Full-time
- Remote
- Microsoft Word
- Microsoft Office
- Analysis skills
Employee Wellbeing Partner
Klöckner Pentaplast —Featherstone
- Part-time
- Travel
- Communication skills
- Employee assistance programme
Head of Health and Safety
Yorkshire Ambulance Service NHS Trust —Wakefield
- £66,582 - £77,368 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
4d
Training & People Officer
CRS Ltd —Leeds
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Lead Clinician
Outcomes First Group —Wakefield
- £50,000 - £60,000 a year
- Monday to Friday
- Doctoral degree
- Psychology
- Leadership
3d
Assets Coordinator
Tait —Pontefract
- Full-time
- Microsoft Word
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Domain Expert - Data Governance, Stewardship & Information Management
Methods Business and Digital Technology —Sheffield
- £80,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- AWS
- Employee assistance programme
Quick apply
CYP Resource Programme Lead
Change Grow Live —South Yorkshire
- £45,583.51 - £50,128.89 a year
- Remote
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
1d
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Tankersley
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
Academy Lead - AI, Emerging Skills, Tech, Data & Online
ASDA —Leeds
- Full-time
- In-person
- AI
- Store discount
- Annual leave
3d
Complex Product Support Associate
Tes Global —Sheffield
- £26,091 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply

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Customer Service Specialist

Sherwin-Williams -
Sheffield

Apply Now

Job details

Full-time
£27,895 - £34,044 a year

Benefits

Annual leave
Company pension
Work from home

Qualifications

Microsoft Powerpoint
Microsoft Word
Sage
Microsoft Excel
Oracle
Microsoft Outlook
Customer service
Microsoft Office
IT

Full job description

Provides a variety of customer service, support to internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships.

The Customer Service Specialist may perform similar duties as the Customer Service Representative; however, it is distinguished by typically handling more complex customers or product lines, being able to handle both domestic and export orders, and being able to solve more difficult customer issues.

This role offers hybrid working with a pattern of 3 days in office per week, with team standard days as Monday, Tuesday and Thursday in the office, Wednesday and Friday with the options to work from home. Working hours 8.30am to 4.30pm - Monday to Thursday, with a slightly earlier finish on a Friday at 3.30pm.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Places customers sales orders in a timely fashion and before order cut-off, and receives and handles complex customer needs via incoming mail, telephone, and/or electronic contact, entering and adjusting orders and resolving questions and complaints within span of control.
Can handle all levels of complexity in orders (including export paperwork and certifications).
Can onboard new CS agents, training, system access setup, coaching on the job, identify re-training points, and has a pro-active mindset supporting the team overall with positive reinforcement, also in difficult situations.
Contributes actively alongside Senior CS Specialists, as a Subject Matter Expert in projects such as SalesForce, New Product introductions, Export, Client on-boarding, warehouse setups, IT enhancements, etc.
Can participate in key meetings upon request and responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant.
Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
Develops and reviews correspondence and documentation regarding interaction with customers, builds customer relationships, and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.
Performs other duties as assigned.

2-3 years of progressive customer service experience
- High school graduate or equivalent education and experience
Providing customer service
Resolving customer problems and concerns
Developing correspondence and communication
Working with other departments and divisions
Applying department policies and procedures to difficult situations
PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required
Communicating with co-workers to provide and receive direction
Export experience, knowledge of Incoterms and export documentation

What we can offer you....

The established salary range for this position is GBR 27,895 - 34,044 gross annual
Company pension scheme
Continued salary during sickness & 25 days annual leave
Work-life balance
Career development opportunities
Ongoing training and support

Pay transparency

The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer.

Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.

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Refine Your Search

subject matter expert jobs in darrington, wyk

Customer Service Specialist

Communications & Marketing Officer - Hybrid

Domain Expert - Responsible AI, Ethics & Assurance

Bid & Policy Writer

Senior Technology Governance, Risk & Compliance (GRC) Specialist

Level 3 Support Analyst - AI Specialist

Customer Experience Advisor

Implementation Consultant - Pensions Development

BIM and Product Data Coordinator

Claims Adjuster - Multinational

Employee Wellbeing Partner

Head of Health and Safety

Training & People Officer

Lead Clinician

Assets Coordinator

Domain Expert - Data Governance, Stewardship & Information Management

CYP Resource Programme Lead

Applied AI Engineer – Prompting & Evaluation

Academy Lead - AI, Emerging Skills, Tech, Data & Online

Complex Product Support Associate

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