Call center supervisor Work, Jobs in Dartford, Ken (with Salaries)

Out of Hours Contact Centre Team Leader
Stannah —Dartford
- Weekend availability
- Team management
- Free parking
- Annual leave
Quick apply
2d
Customer Service Supervisor
Perfect Reception —Gravesend
- From £12.87 an hour
- Part-time
- English
- Supervising experience
- Mentoring
Quick apply
Call Centre Sales Team Leader - Hair Transplant & Dental Clinic
Harley Street Clinic —London
- From £14 an hour
- Full-time
- CRM software
- English
- Supervising experience
- Store discount
- Employee discount
Quick apply
1d
Call Centre Team Leader
Expert Law —North Finchley
- £25,420 - £35,000 a year
- Full-time
- CRM software
- Analysis skills
- Computer skills
Quick apply
12d
Contact Centre Team Leader
Premium Credit Limited —London
- Monday to Friday
- Hybrid work
- Travel
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
Supervisor- Contact Centre
vServices —London
- Analysis skills
- Continuous improvement
- Team management
Applications Team Leader
PDL Finance Ltd —Loughton
- Full-time
- Customer service
- Computer skills
- In-person
- Annual leave
- Referral programme
Quick apply
5d
Repairer Support Team Leader
AutoProtect Group —Harlow
- £35,000 - £38,000 a year
- Full-time
- Microsoft Word
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply
Engineering Leader
Ema —London
- Full-time
- Remote
- AI
- Analytics
4d

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Out of Hours Contact Centre Agent
Sureserve —Dartford
You will answer inbound calls from our customers and engineers, providing customer excellence, and ensuring that our internal system is updated accordingly.
£14 - £15 an hour
Quick apply
Out of Hours Contact Centre Agent
Aaron Services —Dartford
You will answer inbound calls from our customers and engineers, providing customer excellence, and ensuring that our internal system is updated accordingly.
8d

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call center supervisor jobs near dartford, ken

Out of Hours Contact Centre Team Leader

Stannah -
Dartford

Quick apply

Job details

Full-time
2 days ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Complaint handling
Team management
NVQ
Customer interaction

Full job description

Company Description

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Job Description

Out of Hours Contact Centre Team Leader in Dartford at Stannah - Join Our Team!

Stannah have an exciting opportunity for a Contact Centre Team Leader to join the out of hours team based in Dartford. Candidates must live within a commutable distance of our Dartford Office.

As the Contact Centre Team Leader, you will work 30 hours per week outside of our core Monday to Friday operating hours, helping to provide business support 24 hours a day, 7 days a week. This will include: evening, night and weekend shifts. Bank holidays are shared between the team leaders on a rota basis.

This job will involve managing a small team that plays a crucial role in supporting our extensive network of Service Branches in delivering exceptional service to our valued customers outside of regular working hours. This involves resolving technical queries (or escalating to our service/repair engineers), sales enquiries and general administration tasks.

The Out of Hours service delivery is part of our National Service Branch Teams enabling 24 hour, 7 days a week support.

This is a great opportunity for a Contact Centre Team Leader with a proven track record in a similar business environment, where you have successfully managed a contact centre team supporting field teams and customers.

Your exceptional interpersonal skills and ability to adapt to various situations will be key in fostering positive relationships and driving team performance.

Out of Hours Contact Centre Team Leader Responsibilities:

Support the team to deliver a service professionally with pride.
Overall management of the team, monitoring attendance and performance. Carry our regular reviews, and identify areas for training and development
Maintain communication with customers and resolve complaints
Ensure activities are scheduled to ensure services are delivered effectively
Attend regular meetings

Please see the full job description here: OOH Team Leader Job Description

Qualifications

Out of Hours Contact Centre Team Leader Requirements:

Previous experience managing a team in a similar environment is essential
NVQ 3 in Management or equivalent is desirable
NVQ 3 in Customer Service or equivalent is desirable

Additional Information

If you have previous experience working as a Contact Centre Team Leader or Contact Centre Supervisor and are looking for a Contact Centre Team Leader job Dartford , please click the "apply now" button or contact us for further information.

Benefits Include:

Market Aligned Salary, paid on a monthly basis
Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
25 days holiday, plus bank holidays
Holiday scheme to buy extra days’ annual leave
Pension Scheme. Matched contribution/salary sacrifice
SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
Life Assurance Scheme
Long Service award scheme, with holiday benefit
Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
Employee Assistance Programme. A workplace initiative to support and enhance well-being
Enhanced maternity and paternity provision
Free parking

#LDS

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.

Quick apply

Refine Your Search

call center supervisor jobs in dartford, ken

Out of Hours Contact Centre Team Leader

Customer Service Supervisor

Call Centre Sales Team Leader - Hair Transplant & Dental Clinic

Call Centre Team Leader

Contact Centre Team Leader

Supervisor- Contact Centre

Applications Team Leader

Repairer Support Team Leader

Engineering Leader

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