Compensation manager Work, Jobs in Dartford, Ken (with Salaries)

Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Venue Operations Manager
Eden Group Operations Ltd —Greenwich
- From £35,000 a year
- Weekend availability
- Microsoft Office
- Master's degree
- Bachelor's degree
- Free parking
- Employee discount
Quick apply
4d
Integrations Manager
Levels Technologies —London
- £60,000 - £80,000 a year
- Full-time
- Travel
Quick apply
9d
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Business Development Manager
Precise Enterprise Ltd —London
- From £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick apply
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
1d
Recruiter
Voy —London
- Hybrid work
Quick apply
Recruiter UK
Vilgain s.r.o. —London
- Full-time
- Hybrid work
- Employee discount
Quick apply
Compensation & Regulatory Manager UK & EMEA, Director
Société Générale —London
- Analysis skills
- Communication skills
People Operations Lead
Granola —London
- Full-time
Senior Manager, Account Management
Vena Solutions —London
- £93,797 - £126,902 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
12d
Product Manager - OSS
Reflection —London
- Full-time
- Annual leave
Dynamic Resource Operations
Scarlet —London
- £65,000 - £80,000 a year
- Full-time
- IT
- Communication skills
8d
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
2d
Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
2d
Product Manager, Fintech
Wolt - English —London
- Restaurant
Quick apply
12d
Principal Product Manager
Gigaton —London
- £100,000 - £130,000 a year
- Full-time
- Hybrid work
- Travel
- AI
Quick apply
9d
Claims Manager
Ryan Specialty —London
- Full-time
- Remote
Brand Manager
PANGAIA —London
- Project management
- Organisational skills
- Communication skills
Quick apply
Area Manager UK
Vilgain s.r.o. —London
- Full-time
- Hybrid work
- Merchandising
- Travel
- Retail management
- Employee discount
Quick apply

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Client Resident Liaison Officer - Social Housing

Sureserve -
Dartford

Quick apply

Job details

£28,000 - £32,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
Construction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Dartford office.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

compensation manager jobs in dartford, ken

Client Resident Liaison Officer - Social Housing

Venue Operations Manager

Integrations Manager

Customer Success Manager

Business Development Manager

Service Delivery Manager (UK)

Recruiter

Recruiter UK

Compensation & Regulatory Manager UK & EMEA, Director

People Operations Lead

Senior Manager, Account Management

Product Manager - OSS

Dynamic Resource Operations

Enterprise Customer Experience Manager

Customer Experience Manager, Enterprise

Product Manager, Fintech

Principal Product Manager

Claims Manager

Brand Manager

Area Manager UK

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