2nd line support Work, Jobs in darwen, lan (with Salaries)

MSP Helpdesk & Projects Engineer (2nd/3rd Line)
Use IT Computers Ltd —Blackburn
- £33,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Scripting
Quick apply
4d
IT Support Technician
Just Tech IT Ltd —Leigh
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
IT Support Technician
National Care Group —Accrington
- Up to £36,000 a year
- Hybrid work
- Azure
- Customer service
- Travel
- Paid training
- Referral programme
Quick apply
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
11d
IT Support Technician
Sports Tours International —Warrington
- £24,500 - £28,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Gym membership
Quick apply
5d
2nd Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Life insurance
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
4d
2nd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Communication skills
Quick apply
10d
3rd Line Infrastructure Engineer
VetPlus —Lytham
- Up to £40,000 a year
- Full-time
- ERP systems
- SQL
- Organisational skills
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
1d
Business Analyst (Manufacturing)
Safran —Burnley
- Full-time
- Microsoft Excel
- Data analysis skills
- Hotel
- Annual leave
- Employee assistance programme
Regional Field Engineer
OCU Group —Preston
- Full-time
- Microsoft Access
- Management
- Customer service
Quick apply
Field Engineer
OCU Group —Stockport
- Full-time
- Customer service
- Communication skills
Quick apply
Cloud Engineering Specialist- VMware
BT —Manchester
- Scripting
- Python
- Annual leave
1d
Hybrid BA-Project Delivery
Kaleida —Manchester
- SQL
- Analysis skills
- Travel
- Free parking
- Annual leave
Regional IT Field Engineer
OCU Group —Stockport
- Full-time
- Microsoft Access
- Management
- Customer service
Quick apply

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MSP Helpdesk & Projects Engineer (2nd/3rd Line)

Use IT Computers Ltd
Blackburn

Quick apply

Job details

Permanent | Full-time
£33,000 - £40,000 a year
4 days ago

Qualifications

Azure
Software deployment
Disaster recovery
Firewall
Analysis skills
Scripting
PowerShell
Active Directory

Full job description

About the Role

We are seeking a versatile and highly capable MSP Helpdesk & Projects Engineer to join our team. This role is a balanced blend of advanced technical execution and core service delivery. You will split your time between driving infrastructure project work and resolving escalated 2nd/3rd line technical issues.

Because we operate as a tight-knit team, you will also play an active part on the helpdesk during peak times, ensuring our clients receive rapid, high-quality support whenever they need it. This role is perfect for a senior engineer who enjoys the variety of hands-on project delivery but remains happy to pitch in on the service desk to support the wider team.

Key Responsibilities

Project Delivery: Assist with scoping, planning, and executing technical migrations, infrastructure additions, and system rollouts within allocated timeframes.
Escalation Support: Act as a senior point of escalation for complex 2nd and 3rd line infrastructure, networking, and cloud queries.
Helpdesk Operations: Provide daily support on the service desk during peak periods or high-volume days to ensure SLAs are met.
Systems Maintenance: Deploy, monitor, and maintain core client infrastructure, ensuring systems run securely and efficiently.
Documentation: Maintain accurate client records, ensuring network diagrams, asset configurations, and procedures are kept up to date.

Key Technical Requirements

Proven, hands-on experience across standard MSP environments is essential:

Identity & Cloud: Solid administration and deployment experience with Microsoft 365, Azure/Entra ID, and standard Active Directory setups.
RMM & PSA: Comfortable utilising centralised monitoring, ticketing, and automation tools.
Networking & Security: Practical knowledge of firewalls, routers, switches, and endpoint security (EDR/MDR) solutions.
Backup & Disaster Recovery: Experience managing and testing server-level backups and cloud-to-cloud backup solutions.
Scripting: Ability to use basic scripting (PowerShell) to automate routine tasks and deployments.

Candidate Profile

MSP Experience: Previous experience working within a fast-paced Managed Service Provider environment is highly valued.
Team Player: A flexible approach, happy to switch gears between deep project work and busy helpdesk queues.
Problem Solver: Strong analytical and troubleshooting skills with a methodical approach to resolving technical challenges.
Communication: Clear, professional communicator who can confidently support business clients and collaborate with senior management.

Commercial & Compliance Alignment

This role requires an organised approach to compliance and structured change management. You will help ensure our clients remain aligned with industry standard frameworks (such as ISO 27001 and Cyber Essentials) through reliable deployment practices and consistent documentation hygiene.

Pay: £33,000.00-£40,000.00 per year

Work Location: Hybrid remote in Blackburn BB1 4LA

Quick apply

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2nd line support jobs in darwen, lan

MSP Helpdesk & Projects Engineer (2nd/3rd Line)

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