Customer care manager Work, Jobs in Daventry, Nth (with Salaries)

Bookshop Manager
Suddenly on Sheaf Street Ltd —Daventry
- £35,000 a year
- Full-time
- Management
- Sales
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
1d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Rugby
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Contracts and Relationships Manager
National Gas —Warwick
- £53,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
7d
Head of Operational Excellence & Support
Simply Business —Northampton
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Gym membership
7d
Admin Manager
Berkley Care Group —Warwick
- £35,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
Territory Sales Manager – Advanced Wound Care & Medical Consumables
Global Health and Safety Ltd —Milton Keynes
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Driving
- Travel
Quick apply
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Crick
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
7d
Operational People Manager
Financial Ombudsman Service —Coventry
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
3d
Customer Experience Manager
Sainsbury's —Warwick
- £32,700 a year
- Management
- Leadership
- Employee discount
14d
Estates Maintenance Manager
Citizen Housing Group —Coventry
- £56,385 a year
- Full-time
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Sick pay
Quick apply
Operations Manager
Restaurant Associates —Croughton
- £60,000 a year
- Hospitality
- Management
- Leadership
- Free parking
- Employee discount
Commercial Manager
Virgin Active —Northampton
- Up to £32,240 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Employee discount
14d
Store Manager
Specsavers —Daventry
- From £35,000 a year
- Full-time
- Management
- Retail management
- Annual leave
21h
Retail Showroom Manager
TILE MOUNTAIN LTD —Coventry
- £34,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Employee discount
- Referral programme
Quick apply
9d
Branch Manager
Screwfix —Milton Keynes
- Up to £36,300 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
Showroom Assistant Manager
TILE MOUNTAIN LTD —Coventry
- £30,000 a year
- Weekend availability
- Management
- Customer service
- In-person
- Employee discount
- Referral programme
Quick apply
9d

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Bookshop Manager

Suddenly on Sheaf Street Ltd
Daventry

Quick apply

Job details

Permanent | Full-time
£35,000 a year
4 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Private medical insurance
Employee discount
Gym membership

Qualifications

Management
Sales
Customer service
Merchandising
Organisational skills
Communication skills

Full job description

About Us

Suddenly on Sheaf Street is an award-winning established independent bookshop at the heart of Daventry. We are passionate about books, exceptional customer service and creating a welcoming space where readers of all ages can discover their next great read.

We are looking for an enthusiastic, commercially minded and experienced Bookshop Manager to lead our team. This is an exciting opportunity for someone with a genuine love of books and independent retail to shape the continued success of a thriving community bookshop.

The Role

You will be working 37.5 hours per week across 7 days as defined in the staff rota.

As Bookshop Manager, you will be responsible for the day-to-day running of the shop, leading and motivating the team while delivering an outstanding customer experience. You will combine strong commercial awareness with a passion for books, ensuring the shop remains an inspiring destination for customers while achieving sales and profitability targets.

You will take ownership of stock management, merchandising, events, team development and operational excellence, helping to strengthen the bookshop's reputation within the local community. You will work closely with our sister company Suddenly Publishing Ltd, an ambitious indie publishing company, launching more than 20 books in the next 12 months. You will help deliver book launches for books published under the shared Suddenly name.

Key Responsibilities

Lead, motivate and develop the bookshop team to deliver exceptional customer service.
Manage the day-to-day operation of the shop, ensuring high standards are maintained at all times.
Create attractive and engaging book displays that inspire customers and maximise sales.
Manage stock levels, ordering and inventory control to ensure a varied and well-presented range of books, crafts and gifts.
Analyse sales performance and implement initiatives to drive revenue and profitability.
Prepare staff rotas, manage performance and support the recruitment, training and development of colleagues.
Build strong relationships with customers by providing knowledgeable recommendations and creating a welcoming atmosphere.
Plan and deliver author events, book launches, children's activities, workshops and other community events that increase customer engagement and footfall.
Oversee cash handling, reporting and administrative duties accurately and efficiently.
Ensure compliance with health and safety requirements and maintain a clean, safe and attractive retail environment.

About You

We're looking for someone who has:

At least three years' management experience within a bookshop.
A proven track record of leading and developing successful teams.
Excellent customer service skills with a passion for creating memorable shopping experiences.
Strong commercial awareness and experience of driving sales and achieving targets.
Excellent organisational skills with the ability to prioritise effectively in a busy retail environment.
Experience of stock control, merchandising and retail administration.
Confidence using retail EPOS and stock management systems.
Excellent communication and interpersonal skills.
A genuine enthusiasm for books and reading. Knowledge of current publishing trends and genres would be an advantage.

Why Join Us?

This is an opportunity to lead one of Northamptonshire's best-loved independent bookshops. You'll play a key role in shaping the future of the business, developing a talented team and creating memorable experiences for our customers and community.

If you're passionate about books, enjoy leading people and want to make a real difference within an independent business, we'd love to hear from you.

Salary commensurate with experience

Workplace pension

25 days annual leave plus an extra day on or in the month of your birthday

Private medical insurance

Gym membership contribution

Cycle to work scheme

Staff discount

Pay: £35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Gym membership
Health & wellbeing programme
Private medical insurance

Experience:

Bookshop Management: 3 years (required)

Work Location: In person

Quick apply

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