The Company:
At Involvement, our people are at the heart of everything we do. As a colleague-owned business, every employee has a genuine stake in our success through our Employee Ownership Trust.
Our incredible team are united by a shared purpose and a set of core values; this creates what we call our Purpose & Values-led Performance Culture. This enables individuals to improve the way we do things, be empowered to make decisions, develop new skills, and most importantly, have fun.
This is an exciting time to join our Company as we progress against ambitious growth plans. As an Investors in People Platinum-accredited employer, we are committed to creating an exceptional environment where our people can thrive. This commitment has recently been recognised through our wins for the Best Culture Award 2025 at the Investors in People Awards, reinforcing our reputation as a truly people-centred Company.
To support our continued success, we’re looking for individuals who want to make the most of the opportunities we offer, enjoy being part of a high-performing team, take ownership, and strive to be the best in their area of expertise.
Join a business where your contribution truly matters.
About the Role
We are pleased to announce an exciting opportunity for the position of Logistics Coordinator.
As a Logistics Coordinator, you will play a key role in ensuring the smooth and efficient coordination of our day-to-day logistics operations. You will be responsible for organising deliveries, liaising with customers, suppliers and transport providers, and ensuring goods are moved accurately and on time. This is a fast-paced role that requires excellent organisation, communication and problem-solving skills, with the opportunity to make a real impact on the efficiency and success of our operations.
Key Responsibilities
- Coordinate inbound and outbound deliveries, shipments, and collections.
- Liaise with customers, suppliers, hauliers, couriers, and internal teams to arrange transportation.
- Plan and monitor delivery schedules to ensure goods arrive on time.
- Acting quickly resolving customer order queries, errors, amendments and additions to outbound sales orders.
- Process orders and update internal systems with shipment and delivery information.
- Assisting our warehouse and data team with stock management ensuring our system reflects physical warehouse stock holding.
- Investigate delivery discrepancies, damages, and customer queries, escalating issues when necessary.
- Work closely with warehouse, purchasing, sales, and operations teams to coordinate requirements.
- Identify opportunities to improve logistics processes, efficiency, and service levels.
- Provide regular updates and reports on deliveries including PODs, outstanding shipments, and logistics performance.
- Prepare and organise daily driver manifests, ensuring all delivery and collection details are accurate, complete, and clearly communicated to drivers.
- Coordinate and pre-book delivery slots with customers, ensuring drivers have all relevant paperwork and delivery information including any special delivery instructions to support efficient operations and minimise delays
- Supporting Sales Return processes for customer collections, syncing warehouse operations with our planning team and Quality department.
Skills & Experience
- Previous experience in logistics, transport, supply chain, distribution, or a similar coordination role.
- Strong organisational and time-management skills.
- Excellent attention to detail and accuracy.
- Confident communication and relationship-building skills.
- Ability to manage multiple tasks and prioritise effectively.
- Strong problem-solving and decision-making abilities.
- Good IT skills, including Microsoft Office and experience using ERP, warehouse, or logistics systems.
- Ability to work effectively under pressure and meet deadlines.
- A proactive approach with a strong focus on customer service.
Desirable
- Experience working with transport providers, freight forwarders, or courier companies.
- Knowledge of UK transport and logistics processes.
- Experience with stock or warehouse management systems.
- Understanding of import/export documentation and procedures.
- Relevant logistics or supply chain qualifications.
Benefits
- Quarterly socials
- Summer celebrations – partners, and families’ welcome
- 25 days annual leave, plus 8 bank holidays
- Employee Assistance Programme / Cash claim back / Private GP service
- Annual health checks
- Pension – 5% company contribution
- Life insurance
- Performance and Goal based bonus structure
- Ongoing development to improve business and personal performance
- Reward and Recognition scheme
- Special Birthday gifts
- Length of service awards
- We’re a colleague-owned business that encourages autonomy and ownership.
Pay: £30,000.00-£32,000.00 per year
Experience:
- Logistics: 3 years (preferred)
- import/export : 2 years (preferred)
- Microsoft Office: 2 years (preferred)
Work Location: In person
