IT Specialist (Site Services)
??Bodmin, UK ¦ ?? Full-time On-site
What you’ll be doing
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Deliver on-site 2nd line IT support across multiple business areas
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Act as a key contact for technical issues and incident resolution
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Support production, engineering and office teams
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Manage tickets (incidents, requests, change & problem records)
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Drive service improvements and proactive maintenance
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Support projects and business change initiatives
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Monitor system performance and recommend improvements
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Manage upgrades, patches and system maintenance
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Liaise with third-party vendors and suppliers
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Keep systems, documentation and CMDB up to date
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Ensure compliance with ITIL processes and SLAs
Your tech exposure
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Factory & production environments
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Mobile devices and end-user support
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Printing & AV equipment
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Network cabling & VoIP telephony
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Broadband solutions (including remote sites)
What you’ll bring
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3+ years’ experience in a 2nd line / site-based IT role
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Strong hands-on technical support experience
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Experience supporting manufacturing or production environments
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Good understanding of ITIL (Incident, Change & Problem Management)
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Strong stakeholder management across operational teams
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Proactive mindset with a focus on service improvement
Pilgrim’s Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.
Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.
Across Pilgrim’s Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim’s Europe team are based in our Pilgrim’s UK, Moy Park, Pilgrim’s Food Masters and Pilgrim’s Shared Services businesses.
