Customer experience director Work, Jobs in Davyhulme, Gtm (with Salaries)

Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
14d
Reception Team Leader
Play Factore —Urmston
- Up to £14.24 an hour
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
12d
Executive Assistant (Chief Digital Officer)
Lloyds Banking Group —Manchester
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
- Communication skills
1d
Chief of Staff to NED
Together —Cheadle
- Full-time
- Travel
- Organisational skills
- Communication skills
Quick apply
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
Head of Land & Partnerships
Your Housing Group —Warrington
- £80,000 - £85,000 a year
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Trainer for Residential Childcare
Halliwell Homes —Eccles
- £28,810 - £35,212 a year
- Full-time
- Up to 50% travel
- Project management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
6d
Venue Operations & Business Development Manager
KERB Events —Manchester
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Business development
- Employee assistance programme
Quick apply
12d
Part Time Operations Executive
Fastrack VIP —Wythenshawe
- £13.50 an hour
- Part-time
- Computer literacy
- English
- Data entry
- Free parking
- Sick pay
Quick apply
6d
Contracts Manager - United Utilities Better Rivers (AMP8)
The Casey Group Ltd —Manchester
- £70,000 - £80,000 a year
- Full-time
- Civil engineering
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
Quick apply
14d
Library Assistant
Tameside Council —Tameside
- £7,334 - £7,692 a month
- Call to connect
- Computer literacy
- English
- Windows
3d
Business Support Coordinator
Browns Case Management —Wigan
- £25,000 - £27,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Travel
Quick apply
SEND Reform Project Manager - Fixed Term 2 Years
Warrington Borough Council —Warrington
- £53,460 - £56,748 a year
- Full-time
- English
- Project management
- Experience working with children
Business Development Manager (BDM) - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Salford
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Operations Executive
Fastrack VIP —Wythenshawe
- £27,000 a year
- Full-time
- Computer literacy
- English
- Data entry
- Free parking
- Sick pay
Quick apply
6d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £58,555 - £63,482 a year
- Full-time
- Communication skills
- Sick pay
10d
Senior National Account Manager
Extons Foods —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Employee assistance programme
Quick apply
Area Sales Manager - Stormwater & Drainage
Vodaland UK Ltd —Salford
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Business development
- Bachelor's degree
Quick apply
5d

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customer experience director jobs near davyhulme, gtm

Customer Experience Director

Stellify
Manchester

Quick apply

Job details

Full-time
£110,000 a year
14 days ago

Qualifications

Operations management
Change management
Team management
Operational strategy development
Change leadership

Full job description

Customer Experience Director

Greater Manchester (office based, full time) · Senior leadership package, C£110,000 + Benefits

Lead the customer function for a large multi-brand retailer, at the point where the whole operation is being rebuilt around the customer and run as a commercial contributor rather than a cost to manage.

Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds. This is a transformation post. The contact centre is moving off an outsourced model, new technology is coming in, and the function is being redesigned from the ground up. It suits a customer leader who wants the room to build, not a narrow slice of an operation that already runs itself.

What you'll own

The design of the customer operating model, and the commercial case for what the function becomes and where it sits
The move of the contact centre from an outsourced model, one of the largest and most complex decisions in the role
The technology agenda: choosing what comes in, and getting the business to adopt it and use the data properly
Service design across the moments that carry the most weight in retail, including returns, refunds, peak trading and the balance of automated and human channels
Retention and the commercial numbers behind loyalty and repeat purchase, and the plan to move them
Building and coaching the team, setting clear measures and lifting capability across managers and agents

You'll sit on the senior leadership team with direct access to the CEO, work closely with Trading, Operations, Marketing and Technology, and be trusted to make the calls that decide what this function becomes.

Our ideal applicant

A customer leader who has owned a customer function end to end in a high-volume, multi-channel retail or consumer business
Has led real transformation of a customer operating model, ideally including a move from outsourced delivery to in-house
Has brought in technology and knows the difference between buying it and getting a business to use it
Runs the function commercially, with retention and cost numbers you can talk to
Comfortable with the pace and complexity of retail, and drawn to building something rather than maintaining it

The package

Competitive senior leadership package, C:110,000 full details shared on application
Full time, office based in Greater Manchester

Quick apply

Refine Your Search

customer experience director jobs in davyhulme, gtm

Customer Experience Director

Reception Team Leader

Executive Assistant (Chief Digital Officer)

Chief of Staff to NED

Director of Customer Experience

Head of Land & Partnerships

Head of Corporate Operations

Trainer for Residential Childcare

Operations Manager

Venue Operations & Business Development Manager

Part Time Operations Executive

Contracts Manager - United Utilities Better Rivers (AMP8)

Library Assistant

Business Support Coordinator

SEND Reform Project Manager - Fixed Term 2 Years

Business Development Manager (BDM) - Circa 41k Package- 53k OTE Uncapped

Operations Executive

Jigsaw Homes Group Limited

Senior National Account Manager

Area Sales Manager - Stormwater & Drainage

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