This is an exciting time to join as we are embarking on an ambitious Digital, Data and Technology (DDT) Programme to enable the organisation to reach its ambitious goal of raising £120m by 2033.
This hands-on role will be responsible for ensuring that IT services are successfully delivered across the charity by maintaining and improving the IT environment including the management infrastructure, storage, network and systems across the organisation. Maximising value and mitigating risks trough the migration of on-premise infrastructure into the cloud. Ensuring a reliable, resilient, high performing and scalable IT environment is delivered. Working in collaboration with Cyber Security colleges to implement security best practice. In addition, this role will identify opportunities to ensure the technology, systems and tools used are fully integrated and embedded throughout the charity, with a view to maximising performance, optimising efficiency and creating a sustainable platform for future growth.
MAIN DUTIES & RESPONSIBILITIES:
Migration and maintenance of hybrid infrastructure
Migration of core organisational services form on premise infrastructure to cloud solution
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Management, administration, monitoring and maintenance of on premise virtual and physical hardware, software and service- s
Management, administration, monitoring and maintenance of Microsoft Azure cloud environmen- t
Manage day to day interactions with Managed Network MS- P
Management, administration, monitoring and maintenance of end user hardwar- e
Ensure Disaster Recovery and Business Continuity Plans are developed and teste- d
Systems Administration
Management, administration, monitoring and maintenance of ARUK’s cloud service
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Management, administration, monitoring and maintenance of Office 365 tenanc- y
Management, administration and monitoring of backup- s
Provide support and guidance through Line Management of Infrastructure Enginee- r
IT Projects
Working on projects of differing complexity, from initial requirement gathering, planning, implementation, rollout and testin
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Input into Operational and Strategic planning proces- s
Provide regular feedback on project progress to stakeholder- s
Assist Systems Administrator in their project work and complete any delegated task- s
Escalations
Complete comprehensive troubleshooting of escalated tickets from Service Des
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Document troubleshooting steps and progress and/or call closure details within the ticketing syste- m
Feedback to wider team on ticket trends or common issues occurring including potential security threat- s
Security
Collaboration with Cyber Security & Information Manager to design and implement approved security controls and service
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Ensure Infrastructure and systems are delivered in line with ARUK’s Cyber Security and Data policies and principles- .
Highlight all security risks Cyber Security & Information Manage- r
Technology Expertise
Strong experience across modern end-user and enterprise technologies, including:
Extensive Knowledge and proven experience in : Windows operating systems: Microsoft SQL server, Microsoft Office 365, Microsoft Server, Microsoft Entra, Microsoft Defender, Microsoft Intune, Microsoft SharePoint, Microsoft Azure, Azure Virtual Machines, Azure Networking (Virtual Network, Network, Security Group), Azure SQL, Azure Entra ID, Disaster Recovery, IT support principles, Active Directory, Mobile Device Management, Networks, System storage, IT documentatio
WHAT WE ARE LOOKING FOR:
Extensive experience in Service Management / Service Delivery, with a proven track record of driving performance and improving service outcomes
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Strong leadership capability, combining hands-on operational expertise with both short- and long-term strategic vision- .
Effective people manager, experienced in team leadership, line management, motivation, and coaching to develop high-performing teams- .
Skilled in workload planning and prioritisation, ensuring team delivery aligns with agreed targets and organisational objectives- .
Demonstrates excellent problem-solving ability, with a proactive and solution-focused mindset- .
Able to manage competing priorities and work to deadlines in fast-paced environments- .
Exceptional listening skills, open to feedback and adaptable, with a natural curiosity and commitment to continuous improvement- .
Proven ability to build strong relationships and inspire trust and confidence at all level- s
Highly effective communicator, able to influence, negotiate, and make informed decisions while building rapport across stakeholders- .
Skilled in translating complex technical concepts into clear, accessible language for diverse audiences- .
Strategic and analytical thinker, capable of seeing the bigger picture while setting clear direction and priorities- .
Maintains high levels of integrity, professionalism, and ethical standards in all aspects of work- .
Adaptable and curious, with a strong commitment to ongoing learning and organisational improvement- .
Leads by example with a hands-on approach, stepping in to support the team when needed- .
The closing date for applications is the 21st June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
