Trading manager Work, Jobs in Deddington, Oxf (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
11d
Sports Card Specialist
Ace Grading —Banbury
- £34,500 - £37,500 a year
- Full-time
- In-person
Quick apply
E-Commerce Manager
pampeano —Kidlington
- £40,000 - £46,000 a year
- Full-time
- CRM software
- Analysis skills
- Bachelor's degree
- Employee discount
Quick apply
2d
Trading Team Manager
B&Q —Witney
- £30,000 - £33,000 a year
- Part-time
- Annual leave
- Employee assistance programme
Business Development Manager
Greenplant Limited —Oxford
- £30,000 - £60,000 a year
- Weekend availability
- CRM software
- Sales
- Business development
- Free parking
Quick apply
6d
Regional Estate Manager
OurCoop —Warwick
- Up to £50,000 a year
- Full-time
- Management
- Contracts
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
Senior Asset Manager
OurCoop —Warwick
- Up to £70,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
7d
Senior Enterprise Risk Manager
NFU Mutual —Stratford-upon-Avon
- £75,000 - £85,000 a year
- Full-time
- IT
- Financial services
- Banking
- Annual leave
- Employee discount
6d
Store Manager
JDSPORTS —Banbury
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
4d
Customer and Trading Manager - Convenience
Sainsbury's —Banbury
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
1d
Commercial Hospitality & Events Manager
Sodexo —Abingdon
- £45,000 a year
- Weekend availability
- Hospitality
- Communication skills
- School
- Free parking
Quick apply
1d
Business Manager (Store Manager) – Bicester Village Flagship
ELEMIS —Bicester
- Full-time
- Driving
- Leadership
- Employee discount
Quick apply
14d
Head of Finance
Cable & Splicing Limited (CASS) —Stratford-upon-Avon
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Supervising experience
- Travel
Quick apply
1d
Senior Contracts Officer
National Gas —Warwick
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- No degree
- Business
- Leadership
- Free parking
4d
General Manager
SSP —Oxford
- £35,000 a year
- Sales
- Leadership
- Employee discount
Quick apply
Catering Manager
St. Paul's Catholic School —Milton Keynes
- £43,472 a year
- Full-time
- IT
- In-person
- Leadership
Quick apply
6d
Data Engineering Manager
NFU Mutual —Stratford-upon-Avon
- Up to £65,000 a year
- Full-time
- Azure
- SQL
- AWS
- Annual leave
- Employee discount
14d
Project Coordinator
OJC IT LTD —Milton Keynes
- £140 - £175 a day
- Full-time
- Management
- Project management
- Software development
- Free parking
Quick apply
5d
Customer and Trading Manager - Small Supermarket
Sainsbury's —Banbury
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
1d
Visual Merchandiser Supervisor
LACOSTE —Bicester
- £15 - £16 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
5d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
11 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

trading manager jobs in deddington, oxf

Customer Experience Manager

Sports Card Specialist

E-Commerce Manager

Trading Team Manager

Business Development Manager

Regional Estate Manager

Senior Asset Manager

Senior Enterprise Risk Manager

Store Manager

Customer and Trading Manager - Convenience

Commercial Hospitality & Events Manager

Business Manager (Store Manager) – Bicester Village Flagship

Head of Finance

Senior Contracts Officer

General Manager

Catering Manager

Data Engineering Manager

Project Coordinator

Customer and Trading Manager - Small Supermarket

Visual Merchandiser Supervisor

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