Technology management occupations Work, Jobs in Deeping St James, Lin (with Salaries)

MSP Service Desk Manager
RedBrick IT Solutions Limited —Bourne
- £40,000 - £45,000 a year
- Full-time
- Azure
- Management
- Customer service
- Free parking
Quick apply
4d
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco —Peterborough
- Full-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco UK —Peterborough
- Part-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Technology Delivery Manager
Compare the Market —Peterborough
- Hybrid work
- Management
- DevOps
- Software development
Quick apply
Customer IT Support Manager
HBP Group —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Mentoring
- Leadership
Quick apply
Digital Services Manager
Huntingdonshire District Council —Huntingdon
- £58,842 a year
- Full-time
- Hybrid work
- Flexitime
3d
Programme Manager
Indra Group UK & Ireland —Market Deeping
- Full-time
- Hybrid work
- PMP
- Engineering
- Analysis skills
- Free parking
- Annual leave
Quick apply
Project Manager
Taylor Rose —Peterborough
- PMP
- Salesforce
- Project management
Product Specialist
Bakkavor —Spalding
- Hybrid work
- Software development
- Agile
- IT
- Employee discount
- Life insurance
17h
Programme Manager - Enterprise Services
Compare the Market —Peterborough
- Hybrid work
- Oracle
- Agile
Quick apply
7d
Data Delivery Manager
Compare the Market —Peterborough
- Hybrid work
- Agile
- AI
Quick apply
Project Manager
BENDER UK LIMITED —Saint Ives
- Full-time
- CRM software
- Salesforce
- IT
7d
Senior Manager - Product Operations (12 month FTC)
Compare the Market —Peterborough
- Analysis skills
- Driving
- Product management
Quick apply
SAP Supply Chain Specialist
Bakkavor —Spalding
- Computer Science
- Master's degree
- Bachelor's degree
- Employee discount
- Life insurance
23h
Senior Programme Manager
RS Group —Corby
- Remote
- Management
- Project management
- Agile
ERP Modernisation Programme Director
RS Group —Corby
- Remote
- PMP
- Project management
- Travel
- Annual leave
- Employee assistance programme
Strategic Applications Development Manager
Xaar —Huntingdon
- Hybrid work
- Business development
- Presentation skills
- Product management
Integration Engineering Manager
RS Group —Corby
- Remote
- Salesforce
- Software development
- Leadership

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MSP Service Desk Manager

RedBrick IT Solutions Limited
Bourne

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
4 days ago

Benefits

Free parking
Casual dress
Additional leave
Company pension
Company events
On-site parking

Qualifications

ITIL Certification
Azure
Management
Customer service
ITIL
Organisational skills
IT
Cybersecurity
Leadership
Communication skills

Full job description

Join RedBrick IT Solutions

At RedBrick IT Solutions, we’re passionate about delivering exceptional IT support and outstanding customer service. As our business continues to grow, we’re looking for an experienced Service Desk Manager to lead our support team, drive service excellence, and help shape the future of our operations.

This is an exciting opportunity for someone who enjoys leading people, improving processes and making a genuine difference. You’ll be responsible for the day-to-day management of our Service Desk, ensuring our clients receive an outstanding support experience while developing and motivating a talented team of engineers.

You’ll work closely with the Directors and play a key role in continually improving how we deliver our managed IT services.

The Role

As Service Desk Manager, you’ll have overall responsibility for the performance of our Service Desk.

You’ll lead the support team, ensure service levels are achieved, manage escalations, improve operational efficiency and help create an environment where both our customers and employees thrive.

This is a hands-on leadership role that combines people management, customer service, operational excellence and continual improvement.

Key Responsibilities

Team Leadership

· Lead, mentor and inspire a team of Service Desk Engineers.

· Conduct regular one-to-one meetings, performance reviews and development planning.

· Create a positive, supportive and accountable team culture.

· Coach engineers to continually improve both their technical and customer service skills.

· Identify training needs and support career progression.

Service Delivery

· Take ownership of Service Desk performance, ensuring SLA targets are consistently achieved.

· Monitor ticket queues and workloads to maximise efficiency and customer satisfaction.

· Act as the senior escalation point for complex technical or customer issues.

· Ensure incidents are managed professionally with clear communication throughout.

· Continually review and improve Service Desk processes and procedures.

Customer Experience

· Build strong relationships with our clients and become a trusted point of contact.

· Ensure every customer receives a professional, friendly and proactive service.

· Monitor customer feedback and identify opportunities for improvement.

· Turn service challenges into opportunities to strengthen long-term client relationships.

Operational Improvement

· Produce and review Service Desk performance reports.

· Analyse trends and recommend improvements to increase efficiency and service quality.

· Work alongside the leadership team to implement new systems, processes and best practices.

· Help develop the Service Desk as the business continues to grow.

About You

We’re looking for someone who enjoys leading people just as much as solving problems.

You’ll be an experienced Service Desk Manager, Team Leader or Senior Engineer ready to step into a management role, ideally within a Managed Service Provider (MSP).

Essential Skills & Experience

· Previous experience managing or leading an IT Service Desk.

· Experience working within a Managed Service Provider (MSP).

· Strong understanding of ITIL service management principles.

· Excellent leadership and people management skills.

· Ability to motivate, coach and develop technical teams.

· Excellent communication and customer relationship skills.

· Experience managing escalations and major incidents.

· Strong organisational skills with the ability to prioritise multiple workloads.

· A proactive approach to continual service improvement.

Desirable

· Microsoft 365 and Azure knowledge.

· Experience with PSA and RMM platforms.

· Knowledge of Cyber Security best practices.

· ITIL Foundation qualification.

What We Offer

· Salary of £40,000 - £45,000, depending on experience.

· Company pension.

· Ongoing training and professional development.

· Opportunities for career progression.

· A supportive, friendly working environment.

· The opportunity to genuinely influence how our Service Desk operates.

· Free on-site parking.

· Regular team events.

Why Join RedBrick?

At RedBrick, we believe that great customer service starts with a great team. We invest in our people, encourage new ideas and empower our managers to make decisions that improve both the customer experience and the working environment.

If you’re passionate about leadership, customer service and delivering exceptional IT support, we’d love to hear from you.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technology management occupations jobs in deeping st james, lin

MSP Service Desk Manager

Operational Technology / Project Management Professionals (OT/SCADA PLC)

Operational Technology / Project Management Professionals (OT/SCADA PLC)

Technology Delivery Manager

Customer IT Support Manager

Digital Services Manager

Programme Manager

Project Manager

Product Specialist

Programme Manager - Enterprise Services

Data Delivery Manager

Project Manager

Senior Manager - Product Operations (12 month FTC)

SAP Supply Chain Specialist

Senior Programme Manager

ERP Modernisation Programme Director

Strategic Applications Development Manager

Integration Engineering Manager

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