Service desk 1st line it Work, Jobs in Deeside, Fln (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Windows
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
1d
Service Desk 1st Line IT Analyst
Amey Ltd —Liverpool
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
Quick apply
1d
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Service Desk Analyst
NHS Midlands and Lancashire Commissioning Support Unit —Chester
- £28,392 - £31,157 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
7d
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Sick pay

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service desk 1st line it jobs near deeside, fln

First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

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Job details

£28,461.32 a year
1 day ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
Technical troubleshooting
TCP
Avaya
IT service management
LAN
Ticket management
Microsoft Exchange
Windows
Service restoration
Continuous improvement
Computer hardware
Technical writing
IP networking
Customer support
Customer interaction
Communication skills
Help desk
Mobile devices

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

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service desk 1st line it jobs in deeside, fln

First Line Technical Support

Service Desk 1st Line IT Analyst

Help-Desk support analyst (1st line)

Service Desk Analyst

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