Head of Work, Jobs in Deeside (with Salaries)

Claims Handler
Premier Guarantee —Birkenhead
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Regional Manager
Liverpool John Moores University —Liverpool
- £47,389 - £58,225 a year
- Weekend availability
- University
- School
- Annual leave
Crematorium Assistant
Memoria Ltd —Mold
- £14,900 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee assistance programme
- Life insurance
Quick apply
Head of Owner Success
Sykes Holiday Cottages —Chester
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
Quick apply
14d
Estate Agent Selling Luxury Homes
Fine & Country —Tarporley
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Head of Health & Safety
Hickory's Smokehouse —Chester
- Up to £65,000 a year
- Full-time
- Continuous improvement
- Food service
- Leadership
- Health & wellbeing programme
- Employee discount
Quick apply
Leisure Team Leader
Village Hotels - St Davids - Leisure / Spa —Ewloe
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Team Member
KFC Queensferry - Station Road —Deeside
- Up to £12.71 an hour
- Part-time
- Restaurant
- Employee discount
Head of Retail Media
Iceland —Deeside
- Full-time
- Negotiation
- Store discount
- Employee discount
Premium Property Estate Agent
Fine & Country —Chester
- £8,000 - £120,000 a year
- Remote
Assistant Service Manager
Countess of Chester Hospital NHS Foundation Trust —Chester
- £32,073 - £39,043 a year
- Full-time
- Leadership
7d
Block Director / Head of Block
Legacie Management & Lettings —Liverpool
- £75,000 - £100,000 a year
- Full-time
- In-person
- Phone etiquette
- Leadership
Quick apply
13d
Sociotherapist
Mersey Care NHS Foundation Trust —Liverpool
- £39,959 - £48,117 a year
- Full-time
- IT
6d
Service Manager
Care and Repair North East Wales —Deeside
- £40,000 a year
- Full-time
- Management
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
3d
Team Leader
KFC Queensferry - Station Road —Deeside
- Full-time
- Restaurant
- Employee discount
1d
Assistant Manager
Admiral Slots —Ellesmere Port
- £28,875 a year
- 8 hour shift
- Customer service
- Annual leave
Quick apply
Store Cleaner
Aldi —Flintshire
- £13.12 an hour
Client Development Manager
Sykes Holiday Cottages —Chester
- Up to £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Contracts
Quick apply
Head of Kit Operations
Liverpool Football Club —Liverpool
- Analysis skills
- Supervising experience
- Travel
- Employee assistance programme
- Employee discount
3d
Deputy Manager
Hickory's Smokehouse —Wrexham
- £36,000 - £41,000 a year
- Full-time
- Restaurant
- School
- Health & wellbeing programme
- Employee discount
Quick apply
2d

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Claims Handler

Premier Guarantee -
Birkenhead

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Underwriting
Customer service
Microsoft Office
Analysis skills
Communication skills
Certificate in Insurance

Full job description

Location Birkenhead, United Kingdom Job type Full-Time Work mode Hybrid Job level Professional Job ID 13090 Company Premier Guarantee Employment type Regular Area of expertise Claims & Underwriting

Location: Birkenhead Head Office

Division: Operations

Reporting to: Claims Team Leader

As a Claims Handler, you will play a key role within the Claims team, managing new and existing Structural Warranty claims within delegated authority. You will act as a trusted point of contact for policyholders, ensuring claims are handled fairly, efficiently and in line with FCA regulations, internal procedures and service standards.

This role offers the opportunity to manage your own caseload while collaborating closely with Claims Team Leaders, the Head of Claims and wider stakeholders to deliver positive and timely customer outcomes.

Your Job

Manage a caseload of new and existing Structural Warranty claims, within delegated authority levels.
Act as the main point of contact for policyholders throughout the lifecycle of a claim.
Handle inbound calls and correspondence, providing clear guidance on the claims process and delivering an excellent customer experience.
Gather, review and accurately record all relevant information and documentation required to assess claims.
Assess claims fairly and consistently to ensure appropriate coverage decisions are made.
Proactively manage claims of small to medium value and complexity, ensuring valid claims are settled fairly and promptly.
Set and maintain appropriate claim reserves throughout the lifecycle of each claim.
Handle claim declinatures and appeals in line with policy terms and regulatory requirements.
Work closely with insurers, solicitors, technical surveyors and internal teams to progress claims efficiently.
Collaborate with the Recoveries Team to identify potential recovery and/or mitigation opportunities.
Ensure customers are treated fairly at all times, including those who may be vulnerable.
Adhere to legal requirements, FCA regulations, industry standards and internal quality frameworks.
Contribute to the review and continuous improvement of claims processes.
Undertake any other duties as reasonably required.

Your Profile

Experience handling insurance claims and delivering a high standard of customer service.
Working knowledge of FCA regulations and an understanding of their application within claims handling.
A customer‑focused mindset, with a strong commitment to fair and consistent outcomes.
Strong investigation, problem‑solving and analytical skills.
Ability to manage a varied caseload, prioritise effectively and meet deadlines.
Confident decision‑maker, able to assess coverage and progress claims independently within delegated authority.
Calm and resilient, able to work effectively under pressure and handle challenging situations.
Excellent written and verbal communication skills, with the ability to engage professionally with customers, colleagues and external stakeholders.
Well organised and detail‑focused, with the ability to maintain accurate and well‑structured claim files.
A collaborative team player who works well with others.
Familiarity with insurance claims systems and processes; experience within construction, property or latent defects claims is an advantage.
Confident using IT systems, including Microsoft Office applications.
To have, or be working towards, insurance‑related qualifications such as CII.

About us

HSB (UK and Ireland) is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering‑based risk management activities in the UK and Ireland.

HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL), together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL), and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty.

Collectively, HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk‑focused inspection services and assessments to its customers.

Please see our website for more information.

Diversity, Equity & Inclusion

At HSB, Diversity, Equity and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing DEI is at the core of who we are. We recognise diversity can be multi‑dimensional, intersectional and complex, and we aim to build a diverse workforce that reflects a wide range of backgrounds, identities, experiences and perspectives.

We are committed to creating an equitable and inclusive work environment where everyone feels valued, respected and supported to succeed.

All candidates may request a reasonable adjustment at any stage of the recruitment process by speaking with their Talent Acquisition contact.

Benefits

25 days’ annual leave plus bank holidays and well‑being days
Up to 13% pension contribution
Eligibility for an annual bonus
Private medical cover
Life assurance
Wellbeing and development scheme, including EAP
Study and continuing professional development support
Hybrid working

Your Benefits

With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.

Competitive Salary

We provide fair and competitive compensation that reflects your performance and commitment.

Company performance-based Incentives

In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.

Recognition and Special Rewards

We recognise outstanding individual contributions through a variety of targeted rewards and incentives.

Retirement Planning

We support your long-term financial wellbeing with retirement solutions aligned with local regulations.

Inclusive Workplace Culture

We foster a respectful, inclusive, and values-driven environment.

Learning & Development

We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.

Work-Life-Balance

Supporting your ability to balance family, leisure, and your career.

Health & Wellbeing

We support your physical and mental health through a range of programs and activities in each location.

Apply Now

Refine Your Search

head of jobs in deeside

Claims Handler

Regional Manager

Crematorium Assistant

Head of Owner Success

Estate Agent Selling Luxury Homes

Head of Health & Safety

Leisure Team Leader

Team Member

Head of Retail Media

Premium Property Estate Agent

Assistant Service Manager

Block Director / Head of Block

Sociotherapist

Service Manager

Team Leader

Assistant Manager

Store Cleaner

Client Development Manager

Head of Kit Operations

Deputy Manager

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