Are you ready to play a key role in supporting income collection and helping tenants sustain their homes? Do you have the drive and passion to deliver excellent customer service while working in a fast-paced, detail-focused environment?
Cornwall Housing is an organisation that puts resident feedback at the heart of everything we do and views every insight we receive about our services is an opportunity to learn, including when to comes to improving income management and supporting tenancy sustainment.
We’re looking for people with strong administrative, financial and customer service skills, and experience in income collection or housing related environments, to join the team.
About the role
You will provide vital front-line support to the Income Management Team, helping to maximise income collection while ensuring tenants receive the support, they need to sustain their tenancies. The role involves working closely with colleagues, customers and external partners while managing financial processes, maintaining accurate records and resolving income related queries.
In this role, you will:
· Support the delivery of a high-quality Income Management Service, including effective rent collection for HRA properties and garages, and the proactive management of low-level arrears working alongside the rent officers.
· Monitor accounts, investigate and resolve income related queries, and ensure accurate allocation of payments
· Work collaboratively with internal teams and external partners to provide support, make referrals and help sustain tenancies
· Support the delivery of an effective Income Management Service, including rent collection
· Monitor accounts, investigate and resolve income-related queries, and ensure accurate allocation of payments
· Work collaboratively with internal teams and external partners to provide support, make referrals and help sustain tenancies
Cornwall Housing is evolving to better meet the needs of the people and communities we serve. Our values of Collaboration, Honesty and Learning are central to this, helping us stay focused on doing the right things in the right way. These values guide how we work openly, take responsibility and keep improving the way we deliver our services. By bringing our teams closer to our customers and strengthening our local presence, we’re building a more responsive and supportive organisation.
If you want to make a real impact, work positively with others and help shape better outcomes for local people, this could be the perfect next step. Join us to create safe homes in strong communities for one and all!
About you
To be successful, you’ll be/have:
· Experience working in an income collection, finance or housing environment, with knowledge of rent processes, Housing Benefit and Universal Credit
· Strong attention to detail, analytical skills and the ability to manage and prioritise a varied workload
· Excellent communication, customer service and negotiation skills, with the ability to handle challenging situations with empathy and professionalism
To find out more about the role and requirements, please view the Role Profile (copy and paste this link into a new browser): https://www.cornwall.gov.uk/media/nqbeaxib/000317_incomemanagementofficer_rp.pdf
Our offer to you
Salary: £28,072.00
Working Hours: 37 hours per week
Contract Type: Permanent
Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR. This role requires you to typically work from the office at least 2 days per week.
What you’ll get from us in return is:
· A challenge like no other – Cornwall is unique and so are we!
· A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
· A senior management team who will listen and support you, and encourage your ideas and creative thinking
· Support in your continuous learning and development
· Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
· And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
It’s really easy to apply for our roles – create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.
The planned closing date for applications is 18/06/2026 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.
Interviews are planned for 23/06/2026. This will be an in-person interview at Chy Trevail, Bodmin, PL31 2FR. We are unable to provide interview expenses or relocation packages
We are a Disability Confident Committed employer and aim to interview disabled applicants who meet the essential requirements of the role. Where application numbers are high, we may invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible.
Contact us
If you’d like to have a discussion about the role, please feel free to contact us at [email protected] or 01872 324 329
Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!
Redeployees – Cornwall Housing, Cornwall Council and the Corserv Group are associated employers. We have reciprocal arrangements agreed for redeployment. If you are a Cornwall Housing, Cornwall Council or Corserv Group employee with redeployment status confirmed by HR (for example, confirmed at risk of redundancy or dismissal due to disability-related ill health), once you have applied please email us at [email protected] to let us know that you are applying as a redeployee.
Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/
INDCHL
Job Types: Permanent, Full-time
Pay: £28,072.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home
Application question(s):
- To be successful, you’ll have
- Experience working in an income collection, finance or housing environment, with knowledge of rent processes, Housing Benefit and Universal Credit.
- Strong attention to detail, analytical skills and the ability to manage and prioritise a varied workload.
- Excellent communication, customer service and negotiation skills, with the ability to handle challenging situations with empathy and professionalism.
Please explain how you meet the criteria above, using relevant examples, and demonstrate your interest in this role and Cornwall Housing. This will form part of the shortlisting process.”
Licence/Certification:
- way to commute regularly to Bodmin PL31 2FR (required)
- way to travel to Bodmin PL31 2FR for interview (required)
- GCSE Maths & English or NVQ3/equiv experience (required)
- competence in Word, Excel & Outlook (required)
- understanding of rent arrears legislation basics (required)
- knowledge of Housing Benefit and Universal Credit (required)
- understanding of Direct Debit processes (required)
Work Location: Hybrid remote in Bodmin PL31 2FR
