1st line support engineer Work, Jobs in denham, bkm (with Salaries)

2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
1d
3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
6d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
2d
1st & 2nd Line Support Team Leader
Converge Technology Solutions —Hemel Hempstead
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Windows
1d
1st Line IT Support Engineer
Cardonet —London
- Monday to Friday
- Customer service
- SharePoint
- Communication skills
- Referral programme
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills
1st Line IT Support and Provisioning Engineer (TechBar)
Visionist Consulting —London
- Full-time
- Bar
- Windows
- Microsoft Office
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
IT Support Technician
OneTouchServices —Bagshot
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
17h
Onsite Helpdesk Engineer
KDDI Europe —London
- Up to £32,000 a year
- Full-time
- Azure
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
14d
1st Line IT Support and Provisioning Engineer (JML)
Visionist Consulting —London
- Full-time
- Presentation skills
1st Line Technician
Cyan Consultancy Ltd —London
- £30,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
On Site Support Engineer 24 month FTC
SmartestEnergy —London
- £32,000 - £39,000 a year
- Windows
- IT
- Linux
Quick apply
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- Azure
- English
- Scripting
13d
Technology Service Desk Engineer
Nuffield Health —Epsom
- Part-time
- Hybrid work
- Maintenance
- Analysis skills
- Bachelor's degree
- Employee discount
- Gym membership
IT Support Technician
Elevate Technology Group —London
- £28,000 - £32,000 a year
- Azure
- Microsoft Outlook
- SharePoint
2nd Line Service Desk Engineer
Total IT Technology Solutions Ltd —London
- £29,000 - £31,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Referral programme
Quick apply
23h
IT Support Engineer
GreatFind Recruitment —Surbiton
- £24,420 - £32,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Free parking
Quick apply
7d
IT Support Apprentice
QA Apprenticeships —London
- £22,000 - £25,000 a year
- Full-time
- Travel
- Employee assistance programme

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2nd Line Technical Support Engineer

APCOA PARKING (UK) LTD -
Uxbridge

Quick apply

Job details

Up to £30,000 a year

Qualifications

Driving Licence
LAN
Windows
SharePoint
Communication skills
Active Directory

Full job description

The Role

2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available

Do you have experience in 2nd line support?
Do you have good communication skills?
Do you pride yourself on your problem solving skills?
Do you have a full UK driving license?

If you answered yes, then we may have the role for you!

An opportunity his arisen for a 2nd Line Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They will be responsible for problem resolution and project work. Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind.

As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and monitor IT systems including remote working solutions, and understand and resolve technical issues in a prompt and professional manner. This is a fast paced environment in which no two days are the same.

Responsibilities & Duties

Answer either first line support or end user software or hardware queries via email, phone or face to face
Work with first line support staff or end user to resolution or escalate to third line support as and when necessary
Work with the IT Management team and support team to ensure recurring technical issues are addressed
Update the ticketing system, ensuring notes, progress and required actions have been input promptly
Visit APCOA sites and 3rd Party sites to fix / resolve technical issues
Desktop / Laptop Hardware experience and liaise with APCOA remote sites assisting on Network / ADSL issues
Able to learn, comprehend and run 3rd Party tools / applications
Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites

Skills / Experience / Qualifications

Prior experience within second-line technical product or service focused support role
Ability to problem solve within a technical environment
Strong customer service approach and team player
Strong work ethic and ability to work in dynamic work environment
Understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11 & Server O/S
Understanding of Networking principles – LAN / WAN
Proactive and checking with 3rd parties for updates, and chasing where necessary

Ideally this role would suit an experienced 1st Line Engineer who is looking to take the next step in their career.

Does this sound like what you have been looking for? Click "apply" today and one of our team will be in touch soon!

Travelling to APCOA sites around the UK & Ireland may be required, so having your own transport and a Driving Licence is a essential. You must be able to work some Weekends (approx. 1 in 5) on a rota system in a pool of APCOA Engineers.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

Quick apply

Refine Your Search

1st line support engineer jobs in denham, bkm

2nd Line Technical Support Engineer

On-Site 1st/2nd Line Support Technician

3rd Line Support Engineer

1st/2nd Line IT Support Engineer - Farnborough

1st & 2nd Line Support Team Leader

1st Line IT Support Engineer

Desktop Support Engineer

1st Line IT Support and Provisioning Engineer (TechBar)

Technical Support Center Engineer

IT Support Technician

Onsite Helpdesk Engineer

1st Line IT Support and Provisioning Engineer (JML)

1st Line Technician

On Site Support Engineer 24 month FTC

Infrastructure Support Engineer

Technology Service Desk Engineer

IT Support Technician

2nd Line Service Desk Engineer

IT Support Engineer

IT Support Apprentice

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