Customer experience representative Work, Jobs in Denham, Bkm (with Salaries)

Deskside Analyst
Hachette UK —London
- Up to £32,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
5d
Motor Sales Representative - Full Time
Motor2Go LTD —Uxbridge
- £2,000 a month
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
Sales Representative
Skye Promotions —Uxbridge
- Full-time
- Sales
- No experience needed
- In-person
- Flexible schedule
Quick apply
2d
Customer Experience Representative
WOLF UK LIMITED —Watford
- £27,720 - £29,650 a year
- Full-time
- Hospitality
- Customer service
- No experience needed
Quick apply
4d
Customer Service Representative
The Directory Guys —Uxbridge
- £26,500 - £28,000 a year
- Full-time
- Customer service
- English
- Travel
Quick apply
4d
Business Development Representative
SFS Marketing Ltd —Staines-upon-Thames
- £500 - £700 a week
- Full-time
- Sales
- Customer service
- No experience needed
- Flexible schedule
Quick apply
5d
Events Sales Representative
Aura —London
- £28,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Customer Experience Representative
Europa —Luton
- From £27,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
2d
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Customer Service Representative
Mouser Electronics —High Wycombe
- £26,100 - £29,200 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave
Customer Support Representative
Stream —London
- £28,000 - £31,000 a year
- Overtime
- Hybrid work
- Financial services
- Annual leave
Quick apply
Customer Services Representative
Stanley Black & Decker —Maidenhead
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Employee discount
Entry Level Sales Executive
Vertex Sales Group LTD —Canary Wharf
- £25,000 - £26,000 a year
- Part-time
- CRM software
- Sales
- Salesforce
Quick apply
Junior Sales Advisor
Vertex Sales Group LTD —Canary Wharf
- £25,000 - £26,000 a year
- Part-time
- Sales
- Customer service
- English
Quick apply
Customer Care Coordinator
Public Library of Science —London
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Business Development Representative
Salesforce —London
- Full-time
- Sales
- Salesforce
- English
- Employee discount
- Life insurance
9d
Business Development Representative (Part-time)
Online Lubricants Ltd —Waltham Abbey
- From £15,000 a year
- Part-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
5d
Sales Representative
BWR Global —Iver
- Full-time
- Hospitality
- Sales
- Customer service
- Flexible schedule
- Referral programme
Quick apply
3d
PM Operations Assistant/Customer Service
DELIVERED UK LTD —High Wycombe
- £12.71 - £12.81 an hour
- Overtime
- Customer service
- Driving
- In-person
- Free parking
Quick apply
3d
Telemarketer
Clean Linen Services —Slough
- £28,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
4d

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Deskside Analyst

Hachette UK -
London

Apply Now

Job details

Permanent | Full-time
Up to £32,500 a year
5 days ago

Benefits

Private dental insurance
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

TCP
Azure
Microsoft Outlook
SCCM
Customer service
Software deployment
iOS
Technical support
Continuous improvement
DNS
SharePoint
Mac OS
IT
Application support
TCP/IP
Communication skills
Active Directory
Intune
VPN

Full job description

Division

Hachette UK

Department

Location

Carmelite House, 50 Victoria Embankment, London, United Kingdom, EC4Y 0DZ

Salary

Up to £32,500 dependent on experience (+bonus +benefits)

Contact type

Full Time Permanent

Publishing division

Hachette UK

Closing date

Tuesday, 4th August 2026

Who we are and what we do

About Hachette UK

Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

We're made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.

Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools.

Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.

It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries.

What you'll be doing

Diagnosing and resolving technical issues relating to desktop environments, end-user devices, enterprise applications and core IT services.
Acting as a point of escalation for more complex issues from first-line support where appropriate.
Escalating unresolved incidents to senior technical teams or third-line support with clear troubleshooting information and supporting evidence.
Supporting users with technical issues in a professional and customer-focused manner, providing clear communication and regular updates throughout the incident lifecycle.
Working collaboratively with wider IT teams to support issue resolution, operational activities and service improvements.
Creating and maintaining accurate documentation within the service management system, including troubleshooting steps and resolutions.
Contributing to knowledge sharing and supporting the creation or maintenance of knowledge base articles where appropriate.
Supporting problem investigation activities by identifying recurring issues and escalating trends or service concerns to senior team members.
Contributing to continuous improvement initiatives to enhance service quality, user experience and operational efficiency.

Who we are looking for

We are looking for two Desk Analysts, one with an iOS background and another with a Windows background.

The successful candidate will demonstrate:

Experience providing 2nd line technical support within an SLA-driven environment.
Experience supporting Windows laptops and Apple Mac devices, including hardware troubleshooting, device setup and user support.
Experience supporting Microsoft 365 technologies including Outlook, Teams, OneDrive and SharePoint.
Experience supporting Apple technologies and macOS features, including user account support, software installation and device configuration.
Experience supporting Active Directory, Azure Active Directory (Entra ID), password resets and user access management processes.
Experience supporting endpoint management and device deployment technologies such as Intune, SCCM, JAMF or equivalent management platforms.
Understanding of networking fundamentals including TCP/IP, DNS, VPN connectivity and Wi-Fi troubleshooting.
Experience supporting enterprise applications, software installations and desktop configurations within a corporate environment.
Understanding of IT service management processes including incident, request and problem management.
Ability to troubleshoot and resolve technical issues independently and escalate more complex incidents where appropriate.
Experience supporting remote working technologies, MFA and endpoint security tools.
Ability to prioritise workload effectively and manage multiple incidents within agreed SLA targets.
Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical users.
Ability to work collaboratively with colleagues, wider IT teams and third-party support providers where required.

Personal Attributes/Skills

Technical troubleshooting and incident resolution
Customer service and stakeholder communication
Incident and service request management
Problem solving and analytical thinking
Collaboration and teamwork
Documentation and knowledge sharing
Prioritisation and workload management
Continuous service improvement
Attention to detail

What we offer

Our staff are our greatest asset, and our benefits reflect this:

28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
Private medical insurance
Dental insurance
Generous pension schemes
Rent deposit loans
2 community days per year
Summer hours (finishing at 1pm on Fridays during the summer months)
Retail discounts through Hachette rewards
Cycle to Work scheme
Eye care vouchers
Wide-ranging training library
Development programmes (including mentoring)
Up to 70% off book purchases
A charity bookshelf
An active range of staff-led employee networks that are voluntary, including AgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeing, Women in Tech and religious networks
Season ticket loans
And much more!

The role will be based at our London office 5 days per week.

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

We want everyone to have the opportunity to perform at their best during our recruitment process. If you need any adjustments, you can let us know at the ‘Reasonable Adjustments’ section of your application. We’ll make sure you’re supported throughout the process.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org

Apply Now

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customer experience representative jobs in denham, bkm