Senior quality assurance analyst Work, Jobs in Denham, Bkm (with Salaries)

Senior Administrator - Cisco TAC
HCLTech —London
- Mentoring
- Communication skills
7d
Head of IT
Carnall Farrar —London
- Full-time
- Remote
- Bachelor's degree
- SharePoint
- AI
- Work from home
- Employee assistance programme
Quick apply
Senior Analyst
kraken —Cyprus Station
- Full-time
- Remote
- Organisational skills
- Communication skills
- Time management
Senior Delivery Manager I
Sage —London
- £67,000 - £78,000 a year
- Hybrid work
- PMP
- Continuous improvement
- In-person
- Annual leave
7d
Service Desk Ops Manager
DXC Technology —London
- Continuous improvement
- Recruiting
- Training & development
HR Systems Analyst (6 Month FTC)
Senior plc Head Office —Rickmansworth
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Travel
- Work from home
- Employee assistance programme
Quick apply
Programme Management Analyst
L&Q —London
- From £57,094 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
1d
Quality Control Senior Analyst
Guy's and St Thomas' NHS Foundation Trust —London
- £47,951 - £56,863 a year
- Full-time
- Quality control
4d
PMO Lead- London
FDM Group —London
- Hybrid work
- SharePoint
- Agile
- Financial services
- Annual leave
Senior Data Governance Analyst
Markel International Services Ltd —London
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Flexible schedule
Quick apply
PMO Analyst
CFC —London
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
8d
Operational IT Analyst
Line Management Group Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Business Analyst - Supplier Data Cleansing
Vantage Point —London
- Hybrid work
- Analysis skills
- Communication skills
Senior Business Analyst
Tecknuovo —London
- Day shift
- Hybrid work
- Analysis skills
- Bachelor's degree
- Mentoring
Lead Business Analyst
Hammersmith & Fulham Council —Hammersmith
- £64,410 - £67,815 a year
- PMP
- Bachelor's degree
9d
Project Manager
HighPoint —Greenford
- Full-time
- Computer Science
- PMP
- Bachelor's degree
Cyber Security & Compliance Analyst
Shivom Consultancy Ltd —Brentford
- £36,000 a year
- Full-time
- Analysis skills
- No degree
- Scripting
Quick apply
10d
Statutory Data Returns Manager
Regent College London —London
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Machine learning
- Annual leave
- Employee assistance programme
3d
Senior QC Analyst
Nelsons —London
- Full-time
- Laboratory experience
- Supervising experience
- Quality control
- Employee discount
Quick apply
People Technology Transition Lead
Standard Life —London
- £100,000 - £125,000 a year
- Hybrid work
- Leadership
- Annual leave
11d

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Senior Administrator - Cisco TAC

HCLTech -
London

Apply Now

Job details

7 days ago

Qualifications

Backbone.js
Technical troubleshooting
ITIL Certification
Mentoring junior staff
Ticket management
Quality assurance
IT support
Mentoring
Customer support
Customer interaction
Root cause analysis
CompTIA Security+
Communication skills

Full job description

City Of London, England
Job Summary
The Sr. Administrator in Backbone TAC Services plays a crucial role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting, root cause analysis, and implementing effective solutions to complex issues, ensuring a positive customer experience while maintaining high standards of security and compliance.
Key Responsibilities
1. Provide Advanced Technical Support For Complex Incidents By Leveraging Backbone Tac Services To Perform Root Cause Analysis And Implement Effective Solutions To Resolve Technical And Security Issues.
2. Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies In All Support Activities.
3. Contribute To Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Uphold The Organization'S Security Posture.
5. Enhance Customer Satisfaction (Csat) By Ensuring First Call Resolution, Minimizing Rejected Resolutions And Re-Open Cases, And Proactively Mitigating Potential Security Threats.
Skill Requirements
1. Proficient In Backbone Tac Services With A Strong Understanding Of Technical Support Processes.
2. Solid Troubleshooting Skills And Experience In Root Cause Analysis For Complex Technical Issues.
3. Familiarity With Quality Assurance Standards And Regulatory Compliance In A Support Environment.
4. Excellent Communication And Coaching Skills To Train And Mentor Junior Analysts.
5. Ability To Collaborate Effectively With Various Support Teams To Ensure Operational Efficiency.

Other Requirements
1. Optional But Valuable Certifications: Itil Foundation, Comptia Security+, Or Equivalent
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Refine Your Search

senior quality assurance analyst jobs in denham, bkm

Senior Administrator - Cisco TAC

Head of IT

Senior Analyst

Senior Delivery Manager I

Service Desk Ops Manager

HR Systems Analyst (6 Month FTC)

Programme Management Analyst

Quality Control Senior Analyst

PMO Lead- London

Senior Data Governance Analyst

PMO Analyst

Operational IT Analyst

Business Analyst - Supplier Data Cleansing

Senior Business Analyst

Lead Business Analyst

Project Manager

Cyber Security & Compliance Analyst

Statutory Data Returns Manager

Senior QC Analyst

People Technology Transition Lead

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