support escalation engineer Work, Jobs in denham, bkm (with Salaries)

2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
AWS Support Engineer
IDOX plc —Woking
- Full-time
- Hybrid work
- DevOps
- AWS
- Travel
Quick apply
3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
6d
Data Centre Support Engineer
ONNEC Group —Slough
- £34,000 - £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
Support Engineer
Alianza, Inc. —London
- Full-time
- Customer service
- Mentoring
- Communication skills
Quick apply
On Site Support Engineer 24 month FTC
SmartestEnergy —London
- £32,000 - £39,000 a year
- Windows
- IT
- Linux
Quick apply
Administrator
Kore Systems Ltd —Middlesex
- £25,000 - £28,000 a year
- Organisational skills
- Communication skills
IT Support Engineer, EMEA
Okta —London
- £46,000 - £63,000 a year
- Weekend availability
- Google Suite
- Continuous improvement
- Driving
Quick apply
8d
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
Quick apply
12d
Operations Support
Simple Machines —London
- Full-time
- Hybrid work
Quick apply
Workspace field engineer (walking)
Canon —Uxbridge
- Up to £30,984 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
Staff Support Engineer
CircleCI —London
- £85,000 - £107,000 a year
- Remote
- Azure
- DevOps
- Master's degree
Quick apply
7d
IT Support Engineer - Tier 2
REL Field Marketing —London
- Up to £40,000 a year
- Full-time
- Azure
- Annual leave
- Employee discount
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
1st & 2nd Line Support Team Leader
Converge Technology Solutions —Hemel Hempstead
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Windows
1d
Head Of Voice Platform
Eckoh —Hemel Hempstead
- Full-time
- Hybrid work
- AWS
- Scripting
- AI
- Free parking
- Flexitime
Quick apply
13d
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Communication skills
Senior IT Support Engineer (12 Month Fixed Term Contract)
IQUW Group —London
- Full-time
- Microsoft Excel
- Azure
- Microsoft Office
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
1d

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support escalation engineer jobs near denham, bkm

2nd Line Technical Support Engineer

APCOA PARKING (UK) LTD -
Uxbridge

Quick apply

Job details

Up to £30,000 a year

Qualifications

Driving Licence
LAN
Windows
SharePoint
Communication skills
Active Directory

Full job description

The Role

2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available

Do you have experience in 2nd line support?
Do you have good communication skills?
Do you pride yourself on your problem solving skills?
Do you have a full UK driving license?

If you answered yes, then we may have the role for you!

An opportunity his arisen for a 2nd Line Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They will be responsible for problem resolution and project work. Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind.

As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and monitor IT systems including remote working solutions, and understand and resolve technical issues in a prompt and professional manner. This is a fast paced environment in which no two days are the same.

Responsibilities & Duties

Answer either first line support or end user software or hardware queries via email, phone or face to face
Work with first line support staff or end user to resolution or escalate to third line support as and when necessary
Work with the IT Management team and support team to ensure recurring technical issues are addressed
Update the ticketing system, ensuring notes, progress and required actions have been input promptly
Visit APCOA sites and 3rd Party sites to fix / resolve technical issues
Desktop / Laptop Hardware experience and liaise with APCOA remote sites assisting on Network / ADSL issues
Able to learn, comprehend and run 3rd Party tools / applications
Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites

Skills / Experience / Qualifications

Prior experience within second-line technical product or service focused support role
Ability to problem solve within a technical environment
Strong customer service approach and team player
Strong work ethic and ability to work in dynamic work environment
Understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11 & Server O/S
Understanding of Networking principles – LAN / WAN
Proactive and checking with 3rd parties for updates, and chasing where necessary

Ideally this role would suit an experienced 1st Line Engineer who is looking to take the next step in their career.

Does this sound like what you have been looking for? Click "apply" today and one of our team will be in touch soon!

Travelling to APCOA sites around the UK & Ireland may be required, so having your own transport and a Driving Licence is a essential. You must be able to work some Weekends (approx. 1 in 5) on a rota system in a pool of APCOA Engineers.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

Quick apply

Refine Your Search

support escalation engineer jobs in denham, bkm

2nd Line Technical Support Engineer

AWS Support Engineer

3rd Line Support Engineer

Data Centre Support Engineer

Support Engineer

On Site Support Engineer 24 month FTC

Administrator

IT Support Engineer, EMEA

3rd Line Support Engineer

Entry Level Support Engineer

Operations Support

Workspace field engineer (walking)

Staff Support Engineer

IT Support Engineer - Tier 2

Data Centre Technician , Data Centre Operations

1st & 2nd Line Support Team Leader

Head Of Voice Platform

NOC 3rd Line Technical Team Leader

Senior IT Support Engineer (12 Month Fixed Term Contract)

On-Site 1st/2nd Line Support Technician

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