For further information on working hours, please go to NHS jobs. Applications will only be accepted via NHS Jobs.
Job summary
Are you able to develop a strong professional relationship with an established team?
Are you organised, proactive and able to maintain staff morale and productivity?
Are you open to new ideas and can support a team through change?
Can you motivate and help to drive a team forward to achieve performance targets?
Do you have experience of customer service and administration, and are looking to take the next step and further challenge?
If this describes you to a tee, we would really like to hear from you regarding an exciting opportunity to join our dynamic team at Cosham Park House as a Senior Receptionist. Supported by the on site Surgery Team Leader, you will play a key role in providing an efficient, safe and responsive service.
Main duties of the job
This role would offer the successful candidate the opportunity to develop their supervisory and leadership skills whilst being supported by the site Surgery Team Lead and Surgery Team Manager.
The successful applicant must possess excellent communication skills and have some experience of supervising colleagues. Whilst experience of primary care is not essential, it will be advantageous.
Please make sure you read the Vacancy Pack and Job Description on NHS jobs for further important information with regard to working hours, and to assist in writing your application. There may need to be a certain amount of flexibility in this role to be able to cover.
About us
Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ). We are our own Primary Care Network (PCN).
We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Dietitian, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians. The Practice is well established, financially secure and successful.
Job responsibilities
Assist with the smooth day-to-day running of the site and work within the Reception Team. The post holder will work closely with (and under the direction of) the Surgery Team Leader to provide a first class reception service and actively implement the continual improvement of standards across a wide range of activities.
Key Accountabilities and Responsibilities:
Senior Duties:
- Support the Surgery Team Leader (STL) in the day to day running of the site, ensuring appropriate senior cover during periods of leave and sickness absence.
- Be a positive ambassador for change to the reception team.
- Be aware of monthly reporting duties and ensure deadlines are met in STLs absence.
- On-site support and mentorship for new staff.
- Take the lead in areas of practice administration
- Ensure all reception and administration duties are completed to the highest standards
- Ensuring site compliance with Practice and Statutory obligations including (but not limited to) fire, security and health and safety measures
- Support and provide resilience for Surgery Team Leader on site as and when required
Qualifications
Essential
- Good Standard of English and Maths
Desirable
- NVQ in Customer Service or equivalent
Skills
Essential
- Ability to work under pressure
- Ability to prioritise
- Excellent interpersonal skills and telephone manner
- Attention to detail
- Able to motivate others
- Appropriate use of initiative
Desirable
- Quality improvement
- Stock management
Experience
Essential
- At least 2 years' experience in a customer facing role
- Demonstrable Team Lead or Supervisory experience
Desirable
- Previous experience in a healthcare setting
- Oversight / management of change in a work environment
Knowledge
Essential
- Customer service principles
- Information Governance / GDPR
Desirable
- Knowledge of clinical systems
- Knowledge of local healthcare initiatives e.g. Pharmacy First
Previous applicants need not apply. This role closes on 07 July 2026, but we may close it early if we have sufficient applications.
Pay: £13.69 per hour
Work Location: In person
