Job title: Patient Care Coordinator
Contract type: Full time
Contracted hours: 37.5 hours
Salary: £26,000
Working hours: Monday to Friday (based on a staff rota) with some weekend work required
Working hours Mon – Fri range between 9am – 7pm.
Working hours Sat – Sun range between 9am – 5pm
Location: Stockport
The Role
We are seeking an enthusiastic and proactive Patient Coordinator to support us.
With experience in the medical sector, you'll play a key role in delivering our vision and strategy, assisting with administrative tasks for the Clinic Manager and Clinicians, liaising with patients, managing patient phone calls, and planning meetings.
Reporting to the Customer Relations Manager, you'll also provide input and ideas for further developing our processes and services, enabling BioID to provide safe, effective care to our patients.
Who is BioID Health
BioID Health is a developing nationwide remote medical provider of Bioidentical Hormone Therapy. This evolving and innovative new field of medicine treats the symptoms of hormone deficiency by mimicking the effects of natural hormone production. Our clinician-led treatment pathway uses unique and tailor-made bioidentical hormones to treat symptoms of low or imbalanced hormones in both men and women.
BioID aims to provide a safe, effective, and exclusive bespoke service with consultation and prescription of bioidentical hormones by specialist clinicians. We are in a period of growth and development and are looking to recruit the best candidates to deliver our gold standard vision to our patients.
BioID offers full and comprehensive training to its employees, so a pre-existing knowledge of hormone replacement therapy is not mandatory.
Why Join Us
We are a rapidly growing organisation, expanding and introducing new services as we continue to evolve. This is an exciting time to join the business and play a meaningful role in shaping its development and future direction.
Our work supports individuals on their personal health and wellbeing journeys, and being part of a business that delivers positive, life-changing outcomes is genuinely rewarding. The sense of achievement in making a real difference is shared across the entire organisation.
As an expanding company, we offer opportunities for learning, career progression and professional development, alongside a supportive and collaborative working culture that values innovation, commitment and continuous improvement.
Key Responsibilities
- Provide excellent customer service by helping patients resolve their queries and issues.
- Handle administrative tasks for the manager(s) and clinicians and respond to patient emails.
- Organise and schedule patient consultations using various business software platforms.
- Manage and execute outbound calling campaigns to patients.
- Perform data entry tasks and maintain patient records and databases ensuring that all information is accurate and up to date at all times.
- Manage inbound patient telephone calls and respond to new patient enquiries.
- Assist in preparing and populating regularly scheduled internal reports.
- Liaise with clinicians to handle requests and queries from senior manager(s).
- Log feedback, comments, and complaints at a first-line level.
- Attend meetings/training session as/when required.
Skills/Qualities/Requirements
- Proven experience contributing to administrative operations and office support in the hospitality or medical sector (preferred)
- Initiative and enthusiasm with a solutions-oriented approach.
- Strong customer service skills.
- Knowledge of office management systems and procedures.
- Proficiency in MS Office (MS Word, MS Excel, MS PowerPoint).
- Excellent time management skills and the ability to prioritise work.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to multi-task.
- Optimistic team player.
- Empathetic and able to manage pressure and high work volumes.
- Self-motivated and capable of problem-solving.
Pay: £26,000.00 per year
Application question(s):
- Do you have proven experience contributing to administrative operations and office support in the hospitality or medical sector
- Are you confident working across dual screens and using various software platforms (with full training provided)
- This role is office based in our central Stockport office. Please only proceed if you're happy with an on-site location.
Experience:
- Customer service: 1 year (required)
- Hospitality: 1 year (preferred)
- Medical scheduling: 1 year (preferred)
- Microsoft Word: 2 years (required)
- Microsoft Excel: 2 years (required)
- Microsoft Powerpoint: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
