Emergency management Work, Jobs in Derby, Dby (with Salaries)

Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
11d
Learning Coordinator
Blue Mountain Homes Ltd —Ilkeston
- £25,000 a year
- Full-time
- IT
- In-person
- School
Quick apply
12d
Operations Manager
The Regent Health Club & Spa —Long Eaton
- £30,000 a year
- Weekend availability
- First Aid Certification
- In-person
- Leadership
- Gym membership
Quick apply
2d
[6798] Control Room Operator
National Highways —Nottingham
- £36,262.50 - £37,762.50 a year
- Typing
- Communication skills
12d
Senior Occupational Health Advisor
Optima Health —Derby
- Up to £47,000 a year
- Part-time
- Paid training
- Annual leave
Site Manager
CBRE —Derby
- Full-time
- Management
Marketing Manager
Emergency Group —Swadlincote
- £27,941.69 - £56,408.03 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Quick apply
Women and Families Domestic Abuse Support worker
Nottingham Central Womens Aid —Nottingham
- £26,729 a year
- Part-time
- Working with children
- Bachelor's degree
- Bereavement leave
- Sick pay
Quick apply
4d
Resuscitation Scheme Leader
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £39,959 - £48,117 a year
- Full-time
8d
Security Escort
JLL —Derby
- Full-time
- Communication skills
3d
PM Mobile Cleaner
Clean Slate UK Ltd —Derby
- £14.28 an hour
- Part-time
- In-person
Quick apply
1d
Security Escort
NAB-Jones Lang LaSalle Services —Derby
- Full-time
- In-person
- Communication skills
Quick apply
3d
Operations Administrator
OCS Group —Nottingham
- Monday to Friday
- Microsoft Office
- Project management
- IT
Quick apply
HSEQ & Facilities Coordinator
CEVALogistics —Derby
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Procurement Support Officer
Derbyshire Constabulary —Ripley
- £28,914 - £39,276 a year
- Full-time
- Organisational skills
8d
Move on Resettlement Case Worker
Falcon Support Services —Loughborough
- £13.85 an hour
- Part-time
- Customer service
- Mentoring
- Organisational skills
Quick apply
Area Sales Manager, UK
PROCEPT BioRobotics UK, Limited —Derby
- £101,400 a year
- Sales
- Bachelor's degree
- No degree
Quick apply
Housekeeping Supervisor
Study Inn —Nottingham
- £13.10 an hour
- Weekend availability
- Hospitality
- Management
- Hotel
- Free parking
- Annual leave
Quick apply
Effluent Treatment Plant Operator
Bernard Matthews Derby —Derby
- Weekend availability
- Heavy lifting
- Organisational skills
- IT
Quick apply
Hub Enablement Worker
Nottinghamshire County Council —Nottingham
- Full-time
- Care plans
- Communication skills
4d

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Head of Service Delivery

Link Integrated Security Solutions Limited
Mansfield

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year
11 days ago

Benefits

Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Driving Licence
Customer service
Data analysis skills
Microsoft Office
Project management
Driving
Leadership
Communication skills

Full job description

Service Delivery Manager

Location: Mansfield

Reporting To: Managing Director

Overview

We are seeking an experienced and progressive Service Delivery Manager to lead and develop our service operations within the Fire and Security sector. This is a key leadership role responsible for ensuring exceptional service delivery, customer satisfaction, operational performance, and team development.

The successful candidate will combine strong technical knowledge of fire and security systems with outstanding leadership, communication, and commercial skills. They will be passionate about delivering excellent customer outcomes, building high-performing teams, and driving continuous improvement through technology, data, and best practice.

Key Responsibilities:

Service Delivery & Operational Performance

Lead the day-to-day delivery of maintenance, reactive service, and small works activities.
Ensure service delivery meets contractual obligations, compliance requirements, and customer expectations.
Monitor and improve key performance indicators including SLA compliance, first-time fix rates, engineer utilisation, response times, and customer satisfaction.
Drive continuous improvement initiatives to enhance service quality, efficiency, and profitability.
Work closely with scheduling, technical support, and engineering teams to optimise service delivery performance.

Customer Relationship Management

Build and maintain strong relationships with key customers and stakeholders.
Act as an escalation point for significant customer issues, ensuring prompt and effective resolution.
Conduct regular service reviews with customers, presenting performance data and improvement plans.
Champion a customer-first culture throughout the organisation.
Identify opportunities to enhance customer experience and increase customer retention.

Leadership & Team Development

Lead, motivate, and develop a team of service engineers, supervisors, and support personnel.
Create a high-performance culture focused on accountability, collaboration, and continuous learning.
Coach and mentor team members to support professional development and career progression.
Promote employee engagement, wellbeing, and retention.
Foster strong communication and teamwork across all operational departments.

Commercial Management

Understand and manage service delivery costs, margins, and operational efficiencies.
Support the identification and delivery of upselling and contract growth opportunities.
Work collaboratively with sales and account management teams to maximise customer value.
Ensure resources are effectively deployed to achieve operational and financial objectives.
Contribute to budgeting, forecasting, and business planning activities.

Technical Leadership

Provide technical leadership and guidance on fire and security systems, including but not limited to:
Fire Detection and Alarm Systems
CCTV Systems
Access Control Systems
Intruder Alarm Systems
Emergency Voice Communication Systems
Electronic Article Surveillance (EAS) Systems
Support complex fault diagnosis and problem resolution.
Ensure technical compliance with relevant industry standards and regulations.
Promote the adoption of new technologies, digital platforms, and innovative service solutions.

Skills & ExperienceEssential

Proven experience in a Service Delivery Manager, Service Manager, Operations Manager, or similar leadership role.
Strong technical background within the Fire and Security industry.
Excellent communication, presentation, and interpersonal skills.
Demonstrable experience leading, developing, and motivating service teams.
Strong customer service orientation with a genuine commitment to delivering outstanding customer experiences.
Commercial awareness with the ability to balance customer satisfaction and business objectives.
Experience managing service performance through KPI reporting and data analysis.
Strong problem-solving and decision-making skills.
Proficient with modern service management platforms and Microsoft Office applications.
Full UK driving licence.

Desirable

Experience with field service management systems such as Uptick or similar platforms.
Knowledge of SSAIB, BAFE, FIA, BS5839, BS5266, NSI, or other relevant industry standards.
Project management or leadership qualifications.
Experience managing national or multi-site customer accounts.

Personal Attributes

The successful candidate will be:

An exceptional communicator who builds trust and credibility at all levels.
A collaborative leader who inspires and develops high-performing teams.
Customer-focused and passionate about service excellence.
Commercially minded and results-driven.
Organised, resilient, and able to perform in a fast-paced environment.
Proactive, innovative, and committed to continuous improvement.
Comfortable using technology and data to drive better business outcomes.

What Success Looks Like

Within the first 12 months, the successful candidate will:

Improve service delivery performance against agreed KPIs.
Increase customer satisfaction and retention levels.
Enhance engineer engagement and team performance.
Deliver measurable operational efficiencies.
Strengthen service profitability while maintaining exceptional customer outcomes.
Contribute to the ongoing development of a modern, technology-enabled service organisation.

Package

Competitive salary
Company vehicle or car allowance
Pension scheme
Bonus opportunity
Ongoing professional development
Career progression opportunities

If you are a progressive service leader with strong technical expertise and a passion for delivering outstanding customer experiences, we would welcome your application.

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

emergency management jobs in derby, dby

Head of Service Delivery

Learning Coordinator

Operations Manager

[6798] Control Room Operator

Senior Occupational Health Advisor

Site Manager

Marketing Manager

Women and Families Domestic Abuse Support worker

Resuscitation Scheme Leader

Security Escort

PM Mobile Cleaner

Security Escort

Operations Administrator

HSEQ & Facilities Coordinator

Procurement Support Officer

Move on Resettlement Case Worker

Area Sales Manager, UK

Housekeeping Supervisor

Effluent Treatment Plant Operator

Hub Enablement Worker

I want to receive the latest job alerts for emergency management in derby, dby

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