Scala cinema
General Manager
About Scala Cinema
Scala Cinema is an independent single-screen cinema in the heart of Derbyshire, bringing the best of mainstream film, National Theatre Live screenings, and carefully selected indie and arthouse programming to our community. We’re passionate about film, great customer experiences, and being a genuine cultural hub for the area.
As we continue to grow, we’re looking for a talented and motivated General Manager to lead our team and ensure the cinema runs smoothly, efficiently, and in a way that our audiences love.
The Role
As General Manager, you will be responsible for the day-to-day operations of Scala Cinema. You’ll lead and inspire our front-of-house team, maintain the highest standards of customer service, and create an environment where both staff and guests thrive.
This is a hands-on leadership role, you’ll be visible on the floor, setting the tone for the team and the venue. You’ll work closely with ownership to implement operational improvements and uphold the cinema’s values and standards.
Key Responsibilities- Staff & Team Management
- Recruit, onboard, and train front-of-house staff, including ushers, box office, and concessions teams
- Create and manage staff rotas to ensure appropriate cover across all sessions and events
- Conduct regular performance reviews and provide ongoing coaching and feedback
- Foster a positive, inclusive, and motivated team culture
- Handle HR matters including absence management, disciplinary procedures, and staff welfare
Front-of-House Operations
- Oversee all front-of-house functions including ticketing, concessions, and customer welcome
- Ensure the cinema is presented to the highest standard at all times — clean, well-maintained, and welcoming
- Manage opening and closing procedures
- Act as the main point of contact for customer feedback and complaints, resolving issues swiftly and professionally
- Ensure compliance with health and safety regulations, licensing requirements, and data protection obligations
- Coordinate with projectionists and technical staff to ensure smooth screening operations
Events & Programming Support
- Support scheduling and operational planning for National Theatre Live screenings and special events
- Liaise with distributors and event organisers as required
- Help develop initiatives to grow audience attendance and build community engagement
What We’re Looking For- Essential
- Proven experience in a management or supervisory role in a customer-facing environment (cinema, theatre, hospitality, or leisure)
- Strong leadership skills with a track record of managing and motivating teams
- Excellent interpersonal and communication skills
- A customer-first mindset with high standards for service and presentation
- Ability to remain calm and decisive under pressure
- Good organisational skills and attention to detail
- Flexible availability, including evenings and weekends
Desirable
- Previous cinema or arts venue experience
- Familiarity with ticketing or venue management systems
- Experience managing licensed premises
- Full UK driving licence (preferred, the role may occasionally require travel between sites or suppliers)
- A genuine love of film and enthusiasm for independent cinema
What We Offer
- Salary of £14,560–£36,400 per annum, depending on experience
- Full-time, 20–50 hours per week
- A unique and rewarding role at the heart of a much-loved local venue
- The opportunity to shape the culture and direction of an independent cinema
- Complimentary cinema tickets
- A supportive and passionate working environment
How to Apply
To apply, please submit your CV and a brief cover letter telling us why you’re the right person to lead Scala Cinema.
We’re an equal opportunities employer and welcome applications from all backgrounds.
Pay: £14,560.00-£36,400.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Store discount
Work Location: In person
