Head of customer service Work, Jobs in Derby, Dby (with Salaries)

Ambition Derby Hub Community Navigator Lead
Intuitive Thinking Skills Ltd —Derby
- £33,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
14d
Fraud Investigator
Capital One UK —Nottingham
- Full-time
- In-person
- Work from home
MARKETING OPERATIONS MANAGER
Pentagon Motor Group —Derby
- Up to £50,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Head of Occupational Health & Wellbeing
East Midlands Railway —Derby
- £75,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
5d
Senior Internal Communications Business Partner
East Midlands Railway —Derby
- £40,000 a year
- Hybrid work
- English
- Microsoft Office
- Employee discount
- Flexible schedule
4d
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Customer service
- Business development
- Leadership
- Free parking
- Employee discount
Quick apply
Customer Service Advisor - Energy (Leicester)
Octopus Energy Group —Leicester
- From £26,300 a year
- Full-time
Quick apply
9h
Assistant Manager
Formula One AutoCentres —Derby
- £32,000 - £35,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
5d
Label Operations Manager
NEXT —Leicester
- £50,000 - £90,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Free parking
- Employee discount
5d
Group Category Manager
Mortgage Advice Bureau —Derby
- Up to £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Negotiation
- Annual leave
- Employee discount
Quick apply
3d
Head Of Sales
First Fence —Swadlincote
- Monday to Friday
- CRM software
- Management
- Sales
- Annual leave
- Employee discount
Quick apply
5d
Projects Administration
Rehlko —Heanor
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Employee assistance programme
- Employee discount
General Manager
Pentagon Motor Group —Burton-On-Trent
- Leadership
- Communication skills
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Head of Business Operations - FA Learning
The Football Association —St George's Park
- Full-time
- Hybrid work
- English
- Project management
- Communication skills
- Annual leave
11d
Administration Assistant
Flint Bishop —Derby
- Full-time
- Data analysis skills
- Analysis skills
- Communication skills
- Free parking
- Employee discount
Quick apply
Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Hybrid work
Service Centre and Retail Manager
Equip Outdoor Technologies UK —Alfreton
- Full-time
- Hybrid work
- Sales
- Continuous improvement
- Leadership
- Free parking
- Employee discount
Quick apply
16h
Buyer
NEXT —Leicester
- £50,000 - £96,000 a year
- Full-time
- Free parking
- Employee discount
Head of Engineering
Deep Sea Electronics Ltd —Sutton-In-Ashfield
- £75,460.17 - £125,746.05 a year
- Hybrid work
- Project management
- Product management
- Travel
- Free parking
- Flexitime
Quick apply

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Ambition Derby Hub Community Navigator Lead

Intuitive Thinking Skills Ltd
Derby

Quick apply

Job details

Full-time
£33,000 - £35,000 a year

Benefits

Company pension
Company events
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Microsoft Excel
Numeracy
Project management
Organisational skills

Full job description

Job Description:

Job Description – Ambition Derby Service

Role: Ambition Derby Service Manager

Reporting to: Operations Manager

Accountable To: Head of Operations

Location: Ambition Derby Hub

Background

Intuitive Thinking Skills place a high value on the life experiences of individuals, regardless of their backgrounds. As such, all roles within the organisation are primarily focussed on fostering these experiences, supporting employees to thrive in whatever sector they are working in.

This emphasis on the skills of our workforce is primary to all other activities, as without a relevantly skilled, empowered and highly motivated workforce we will fail to support the needs and aspirations of our learners.

Job Purpose:

The Service Manager will take overall leadership and responsibility for our Ambition Derby Service, ensuring effective delivery and achievement of all the required outputs and outcomes including the management of the staff team. The development and enhancement of external relationships including with partners and other stakeholders is a core function in ensuring the retention of the contract and the identification of service improvements, new funding and new business opportunities.

The Service Managerwill play a key role in managing an integrated approach to the core functions of:

· Working with Cranstoun, other partners and Commissioners to adapt and improve services

· Managing and developing a team of Community Navigators and the Hub Administrator

· Managing KPI’S and Reporting

· Ensuring compliance with OFQUAL stipulations

· Understanding the marketplace

· Mapping locally available provision through existing directories and their own research

· Developing partnerships with existing provision providers, including developing referral pathways, support packages with appropriate processes

· Maintaining positive and pro-active relationships with partner organisations

· Establish a Derby frontline services steering group

· Identifying gaps in provisions

· Co-producing fluid service model to meet local needs

· Developing suitable methods, processes and mechanisms to fill the gaps in provision

· Integrating within Tier 3 Drug and Alcohol services to manage and maintain suitable referral numbers to the service.

· Involvement with innovation and development of the programme in response to changes in local provision, new trends, key issues, technological advancements

· Ensuring company compliance to national safeguarding standards.

· Production of information and marketing resources

· Co-ordinating and scheduling key meetings

· Working with Designated Safeguarding lead with Safeguarding matters

KEY DUTIES AND RESPONSIBILITIES

· To take the lead in the implementation and delivery of the new Ambition Derby Service

· To manage all aspects of performance and outcome, including the production of statistics, reports and analyses relating to contracts, highlighting any areas of under or over performance on activities and achievements

· Maintaining levels of Ambassador Individuals for the service to function and meet obligations to partners

· To ensure that routine and cyclical tasks are completed by assigned people

· To support the development and collation of the service evidence base through implementation of data collection structures, data collation, presentation, analysis and reporting of information.

· To liaise with partner agencies and others in building and maintaining effective relationships that support business growth and the collation of contract, performance and outcome information.

· To promote and support the mission, vision and values of the company at all times, providing a quality service and treating all those with whom they come into contact in a courteous and respectful manner.

· To be aware of and compliant with all company policies and procedures.

· Any other duties appropriate to the role as tasked by the board.

PERSON SPECIFICATION

Essential Criteria

· Experience of working within a multidisciplinary, multi-agency environment including the public, voluntary and private sector providers and commissioners.

· Demonstrate the ability to develop and maintain working relationships with a wide range of stakeholders including representatives of commissioners, purchasers, partner agencies and customers.

· Demonstrate project management skills and experience.

· Excellent organisational and interpersonal skills.

· Well-developed literacy and numeracy skills and a clear understanding of transactional analysis.

· Highly proficient in the use of software packages such as MS Dynamics, Microsoft Excel, PowerPoint and Word to interpret data and create presentations and/or reports of the highest standard.

· Hold a current driving licence and/or have access to a form of transport which will permit the applicant to meet the post requirements in full.

Desirable Criteria

· Knowledge of, and experience in delivering provision through excellent engagement methods, especially within a difficult to engage customer cohort.

· Ambitious and willing to be flexible regarding working times and locations.

· Able to develop staff and create and maintain positive team environments.

Personal Qualities

· Developing self-awareness

· Managing Yourself

· Continuing Personal Development

· Acting with Integrity

Working with Others

· Developing networks

· Working and leading within Teams

Managing Services

· Planning

· Managing resources

Targets and Outcomes

· Delivery of key output and outcome targets, ie commencements, completions, measurable cessation of negative behaviours, positive life changes ie job starts, volunteer placements etc.

Work Location: In person

Pay: £33,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in derby, dby

Ambition Derby Hub Community Navigator Lead

Head of Service Delivery

Fraud Investigator

MARKETING OPERATIONS MANAGER

Head of Occupational Health & Wellbeing

Senior Internal Communications Business Partner

Head of Client Engagement - Debt Recovery

Customer Service Advisor - Energy (Leicester)

Assistant Manager

Label Operations Manager

Group Category Manager

Head Of Sales

Projects Administration

General Manager

Head of Business Operations - FA Learning

Administration Assistant

Complaints Insight Specialist

Service Centre and Retail Manager

Buyer

Head of Engineering

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