Senior customer support representative Work, Jobs in Derby, Dby (with Salaries)

Customer Support Representative
Vectare Limited —Loughborough
- £25,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Derby
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
2d
Area Sales Manager, UK
PROCEPT BioRobotics UK, Limited —Derby
- £101,400 a year
- Sales
- Bachelor's degree
- No degree
Quick apply
Network Operations Manager
National Grid Electricity Distribution —Castle Donington
- £95,000 a year
- Engineering
- Electrical Engineering
- Leadership
- Free parking
- Annual leave
Quick apply
1d
Senior Manager - Sales
Wesco —Lichfield
- Full-time
- Sales
- Engineering
- Bachelor's degree
12d
Head of IDNO Operations
E.ON Energy Solutions Ltd —Derby
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Leadership
3d
Senior Planner
Siemens —Derby
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Telesales Representative
Infrared Group —Chesterfield
- £255 - £1,000 a week
- Part-time
- CRM software
- Sales
- Customer service
- Flexible schedule
Quick apply
12d
Operations Manager
DSV —Swadlincote
- Full-time
- Management
- Warehouse experience
- IT
- Annual leave
- Employee discount
Bid Manager - Rail
Balfour Beatty —Derby
- Hybrid work
- Management
- IT
- Construction
- Annual leave
5d
Electrical Senior Site Representative
March —Burton-On-Trent
- £0.01 a year
- Management
- Microsoft Office
- Supervising experience
- Health & wellbeing programme
Quick apply
Warehouse Operations Manager
DSV —Swadlincote
- Full-time
- Management
- Warehouse experience
- IT
- Annual leave
- Employee discount
9d
Sales Manager
Smurfit Westrock —Leicester
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Sales Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Sales
- ERP systems
- Mentoring
Quick apply
Sales Development Representative (SDR) - Public Sector
MHR INTERNATIONAL UK LIMITED —Ruddington
- Sales
- Human resources
- Communication skills
- Employee discount
- Referral programme
Client Manager, The B-Hive
Boots —Nottingham
- Full-time
- Management
- Marketing
- Employee assistance programme
- Employee discount
10d
Technical Sales - Pumps & Power
GAP Group —Swadlincote
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
8d
Technical Solutions Manager
GAP Group —Swadlincote
- Full-time
- Sales
- Organisational skills
- Communication skills
Senior Project Manager
Gallifordtry —Leicester
- Full-time
- Employee assistance programme
- Employee discount
Operations Manager
Sonoco Limited RPC Chesterfield and Bradford —Chesterfield
- Oracle
- Microsoft Outlook
- Management
Quick apply

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senior customer support representative jobs near derby, dby

Customer Support Representative

Vectare Limited -
Loughborough

Quick apply

Job details

Full-time
£25,000 - £26,000 a year

Benefits

Annual leave
Company pension
Company events

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Communication skills
A Level

Full job description

Vectare is looking for a proactive, empathetic, and customer-focused individual to join our Customer Services Team based at our Loughborough Head Office. As a key member of the team, you’ll play a vital role in delivering an outstanding experience to parents and schools who rely on our school bus services.

This is a fast-paced, varied role that combines reactive and proactive communication, ensuring every customer receives timely, accurate, and friendly support via phone and email. You’ll be a central point of contact during live service hours, helping to manage real-time operational updates, resolve issues efficiently, and keep parents informed and reassured.

You’ll work closely with a collaborative and supportive team, managed by our Operations Lead, and contribute directly to the smooth running of our nationwide school transport network. Typical shifts are 07:00 – 15:00 and 11:00 – 19:00, providing cover during key school travel times.

Key responsibilities

Serve as the primary point of contact for parents and guardians utilising our school transportation services, offering professional support via phone and email.
Deliver real-time operational support during live school bus operations, ensuring clear and timely communication between parents, drivers, and schools.
Monitor service performance, respond to delays or disruptions, and keep customers proactively updated. Accurately record customer interactions, queries, and resolutions within Vectare’s internal systems.
Collaborate with colleagues across the Operations and Technology teams to resolve complex or recurring issues.
Identify opportunities to improve processes and enhance the overall customer experience.
Uphold Vectare’s high standards of professionalism, empathy, and attention to detail in every interaction.

Requirements

Experience & Skills

Previous experience in a customer service, operations, or transport support role is preferred.
Excellent written and verbal communication skills, with a confident, friendly, and professional manner.
Comfortable using technology, with the ability to learn new systems quickly.
Calm and organised under pressure, able to manage multiple priorities in a live operational environment.
A strong team player with solid problem-solving skills and a proactive, solutions-oriented approach.

Personal Attributes

Reliable, punctual, and flexible to work early and late shifts.
Empathetic and customer-centric, with a genuine desire to help others.
Trustworthy and able to handle confidential information with discretion.
Positive, adaptable, and eager to contribute to a growing, innovative company.

All qualified applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

About Vectare

Vectare is an award-winning transport consultancy and technology company, providing creative solutions to enhance the transport provision of educational establishments, corporate clients, and the public sector.

We’re a young company, founded in 2016, which means we’re innovative, agile, and a fun place to work. Our small team works to the highest standards, and we expect everyone to focus on delivering high-quality service and attention to detail. You’ll work closely with our Senior Management Team, and you’ll have much more access to and insight from these senior leaders than you would get in a larger business.

At Vectare, we strongly believe in valuing our staff, both as individuals and for the contributions they can make to all levels of the business. This means that we’ll treat you with respect, and we’ll expect you to extend that same respect to everybody you work with, at all levels of the business.

Feedback is an essential part of our culture, and as such, we need you to feel confident about sharing your opinions with senior management. This is crucial for our business growth.

We work closely with over 200+ independent schools around the United Kingdom, and we are seeking growth in both the domestic and International Markets.

Key information

Contract: Permanent
Hours: School term time: alternating between early (07:00–15:00) and late (11:00–19:00), non-term time: 09:00-17:00
Benefits: 25 days annual leave plus bank holidays, company pension scheme
Location: Loughborough Head Office - on-site
Start date: ASAP

Pay: £25,000.00-£26,000.00 per year

Benefits:

Company events

Work Location: In person

Quick apply

Refine Your Search

senior customer support representative jobs in derby, dby

Customer Support Representative

Operational Support Officer

Area Sales Manager, UK

Network Operations Manager

Senior Manager - Sales

Head of IDNO Operations

Senior Planner

Telesales Representative

Operations Manager

Bid Manager - Rail

Electrical Senior Site Representative

Warehouse Operations Manager

Sales Manager

Sales Manager

Sales Development Representative (SDR) - Public Sector

Client Manager, The B-Hive

Technical Sales - Pumps & Power

Technical Solutions Manager

Senior Project Manager

Operations Manager

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