Service desk manager Work, Jobs in Derby, Dby (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
SAP Service Delivery Manager
JCB —Rocester
- Full-time
- Gym membership
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Project management
- Agile
- IT
- Employee assistance programme
- Employee discount
Quick apply
Hotel Systems Support Specialist
InterContinental Hotels Group —Burton-On-Trent
- Hospitality
- Oracle
- English
- Employee discount
Retail tech Support Analyst
Entain —Nottingham
- Full-time
- Microsoft Office
- Communication skills
1d
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills
IT Field Service Technician
Ingersoll Rand —Alfreton
- Microsoft Office
- IT
- Employee assistance programme
2d
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply

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IT Service Desk Manager
Express Solicitors —Manchester
Active social committee with generous departmental and firm-wide social budget. Private medical insurance available after 2 years’ service, annual flu jab and…
Up to £45,000 a year
3d
IT Service Desk Team Leader
Walsall Housing Group —Walsall
Identifying recurring issues and driving improvements through effective problem management. Overseeing Starter, Mover and Leaver activities to ensure colleagues…
£41,772 - £44,300 a year
2d

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service desk manager jobs near derby, dby

Senior Service Desk Engineer

Zenzero Solutions
Derby

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Job details

Permanent

Qualifications

English
Communication skills

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.

Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

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service desk manager jobs in derby, dby

Senior Service Desk Engineer

SAP Service Delivery Manager

IT Infrastructure Associate Project Manager

Hotel Systems Support Specialist

Retail tech Support Analyst

Second Line Analyst

IT Field Service Technician

Senior IT Infrastructure Engineer

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