Technical support engineer Work, Jobs in Derby, Dby (with Salaries)

Technical Support Engineer
Cromwell —Derby
- Full-time
- Computer literacy
- Electrical experience
- Computer skills
- Annual leave
- Employee assistance programme
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Communication skills
- Employee assistance programme
9d
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
System Support Engineer
IPSUM —Ilkeston
- Full-time
- Maintenance
- Annual leave
Quick apply
Service Desk Engineer
Potter Clarkson —Nottingham
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
Quick apply
8d
Technical Support Engineer
Scolmore Group —Tamworth
- £31,000 - £36,000 a year
- Full-time
- Schematics
- Continuous improvement
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
11d
Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
FDS Installation Engineer
Cyncly —Ashby-De-La-Zouch
- Full-time
- Travel
Engineering Systems Support Engineer
JCB —Rocester
- Full-time
- Engineering
- Gym membership
Quick apply
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Customer service
- Computer literacy
- Travel
- Employee assistance programme
- Gym membership
Technical Support Engineer - Electronic Access Systems
Honeywell —Leicester
- Full-time
- Travel

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technical support engineer jobs near derby, dby

Technical Support Engineer

Cromwell -
Derby

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Technical troubleshooting
Driving Licence
Machinery breakdown fault-finding
Computer literacy
Breakdown recovery
Technical support
Electrical experience
Computer skills
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Mechanical knowledge

Full job description

As our new Technical Support Engineer, you'll play an important role in keeping our customers' operations running by repairing, maintaining and supporting Cromwell's industrial vending and inventory management solutions at customer sites across the UK. You'll diagnose faults, complete repairs and preventative maintenance, and work to achieve a high-quality, first-time resolution wherever possible.

Reporting to the Technical Support Manager, this is a hands-on, field-based role that combines technical problem-solving with customer service. You'll have the autonomy to manage your workload while being supported by an experienced technical team, with full training and shadowing provided to help you develop your knowledge of our solutions. If you're mechanically minded, enjoy solving problems and like the variety of working across different customer environments, we'd love to hear from you.

Some of your key responsibilities:

Diagnose faults, repair and maintain industrial vending and inventory management solutions at customer sites across the UK.
Deliver a high standard of technical support, working to resolve issues effectively and achieve first-time fixes wherever possible.
Manage your van stock to ensure you have the appropriate parts and equipment available to complete repairs.
Maintain accurate records of activity and customer interactions using Salesforce and relevant business systems.
Build positive relationships with customers while ensuring all work meets agreed quality and service standards.
Work safely at all times, complying with Cromwell and customer-site health and safety policies and procedures.

What do I need to be successful in this role?

A hands-on mechanical aptitude with strong technical and problem-solving skills; previous mechanical or electrical experience would be advantageous.
Excellent customer service and communication skills, with the confidence to work with a variety of customers and stakeholders.
The ability to work independently, use your initiative and make effective decisions while working in the field.
Good IT skills and confidence using Windows-based software and digital systems.
A quality and safety-focused approach, with strong organisation, prioritisation and attention to detail.
A full, clean UK driving licence and the flexibility to travel extensively, including regular overnight stays.

You'll need to be comfortable with the physical and practical nature of the role. Some flexibility around working hours will also be required, and there may be limited international travel. You may also be required to join an on-call rota supporting our commitment to providing 24/7 availability to customers.

What's in it for me?

A competitive salary alongside inclusion into our company bonus scheme.
Company van for your field-based responsibilities.
Enhanced employer pension contribution.
Our Private Medical Insurance offers eligible team members the ability to access a broad range of treatments quickly when they need it the most.
20 days annual leave entitlement plus Bank Holidays, with the opportunity to purchase additional annual leave.
Enhanced Maternity & Paternity pay to support you and your family during life's important moments.
A company-funded Healthcare Cash Plan, giving you access to everyday healthcare benefits.
Employee Assistance Programme (EAP), providing confidential support whenever you need it.
Full training and shadowing to help you develop your technical knowledge and succeed in the role.

Who are Cromwell?

No matter where you are in your career – or where you want to be – we're here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we're all individuals with unique backgrounds and personalities, but we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Cromwell has been established for over 50 years and is one of the UK's leading suppliers of industrial tools, maintenance, repair and operational products. We provide our customers with an unrivalled range of products and technical expertise, helping businesses across a wide range of industries operate safely, efficiently and effectively.

Diversity & Inclusion

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and our customers with respect. We value different perspectives, encourage innovation and create a workplace where everyone feels able to contribute, develop and succeed.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email [email protected]

Location

Derby

City Gate Business Park, 500 City Gate, Derby, UK, DE24 8WY

Location:

Derby
Working Hours per week:

38
Contract Type:

Permanent - Full Time

Meet the recruiter

Rob Brookes

[email protected]

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

Apply Now

Refine Your Search

technical support engineer jobs in derby, dby

Technical Support Engineer

Technical Support Engineer

Support Engineer 2nd Line

System Support Engineer

Service Desk Engineer

Technical Support Engineer

Systems Engineer

FDS Installation Engineer

Engineering Systems Support Engineer

Doors engineer, Technical support

Technical Support Engineer - Electronic Access Systems

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Some of your key responsibilities:

What do I need to be successful in this role?

What's in it for me?

Who are Cromwell?

Diversity & Inclusion

About Cromwell

Information for Recruitment Agencies

Meet the recruiter

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

Jobseeker tools

Employer Tools

Browse

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