Mickleover Surgery is a small GP Practice with approximately 6,500 patients, and we are looking to recruit an enthusiastic, hard-working individual with attention to detail, as a part-time administrator to come and join our friendly team. The ideal candidate will be experienced in administrative work in a GP Practice or other healthcare setting.
The position is for 20 hours a week, and we can be flexible as to how these hours can be worked ie over 4 or 5 days.
At Mickleover Surgery we aim to provide high quality patient care in a culture which prioritises learning, innovation and team-based working in a safe environment where staff feel valued, empowered and supported, in order to improve patient outcomes.
Main Duties of the job
The main duties of the role are to provide administrative support to the practice team.
- Reviewing medical records and producing an accurate summary of the patient’s medical history using the clinical system (SystmOne)
- Document processing, coding & inputting clinical data accurately and in line with practice. protocols.
- Assisting with processing referrals in the absence of the practice secretary, using the electronic referral system (ERS)
- Assisting with the registration of new patients and deducting patients from the practice patient list
- Carrying out clerical and administrative related tasks as delegated by the clinical team and operations manager
Any other reasonable duties that may be required from time to time
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality & Diversity:
The post holder will support the equality, diversity and rights of patients, carers and colleagues to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming towards the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
Quality:
The post holder will strive to maintain quality within the practice and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
- Work effectively with individuals in other agencies to meet the needs of patients.
- Effectively manage own time, workload and resources.
Communication:
The post holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise people’s needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
KNOWLEDGE SKILLS & EXPERIENCE:
- Educated to at least GCSE Grade C/Level 5 or above in English and Maths.
- Understanding, acceptance and adherence to a strict code of confidentiality.
- Previous experience of working in a GP Practice or other healthcare setting in an administration role
- Previous experience of "SystmOne", or similar clinical system
- Computer literacy. Good working knowledge of Microsoft Office applications.
- Excellent face-to-face communication skills.
- Excellent telephone manner.
- Good organisational skills.
- Ability to handle information received both written and verbally and to disseminate details accurately.
- Ability to file and retrieve hard copy documents and electronic data accurately and in a timely manner.
- Understanding of Health and Safety in the workplace.
- Ability to work within a team environment.
Job Types: Part-time, Permanent
Part-time hours: 20 per week
Pay: £12.75 per hour
Benefits:
- Company pension
- On-site parking
Work Location: In person
