At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a community that cares about you!
More about your role
As a Client Liaison Officer, you will play a vital role in supporting customers before, during and after improvement works are carried out in their homes. You will be the key link between customers, site teams and wider stakeholders, ensuring that communication is clear, timely and supportive throughout every stage of the project.
You will manage customer relationships across investment programmes, keeping residents informed about schedules, updates and any changes to planned works. You'll handle queries, feedback and complaints with professionalism, ensuring issues are resolved quickly and fairly while maintaining a positive customer experience.
Working closely with delivery teams, you will identify and escalate access issues, customer vulnerabilities and any risks to project delivery. You will also maintain accurate records of all interactions, contribute to performance reporting, and support the continuous improvement of services through customer feedback and satisfaction surveys.
In addition, you will support community engagement activities such as local meetings and events, helping to build trust and strong relationships within the communities we serve.
Essential Criteria
- Proven experience in a Customer or Resident Liaison role within construction or social housing
- Good understanding of construction activities and how they impact customers
- Strong communication skills, both written and verbal, with the ability to engage a range of stakeholders
- Experience of handling complaints and resolving issues in a fair and timely manner
- Full UK driving licence
More about you
As our Client Liaison Officer you will be responsible for delivering a high-quality customer experience throughout investment programmes. You are customer-focused, proactive and confident in managing relationships with a wide range of people.
You will enjoy working both independently and as part of a team, balancing multiple priorities while staying organised and detail-focused. With a calm and professional approach, you will handle challenging situations with empathy and fairness, always striving to find the best outcome for customers.
You're someone who takes pride in making a positive impact in local communities and is motivated by improving customer satisfaction and service delivery. Strong IT skills and the ability to manage data and communications effectively will also support your success in this role.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary with regular annual review
- Pension with matched contributions up to 7%
- Bonus scheme for colleagues at 2%
- 35 days holiday (including bank holiday) with option to buy or sell days
- Healthcare cashback plan for everyday medical costs - up to £500 savings per year
- Access to wellbeing support such as counselling and flu jabs
- Private GP and health support services available
- Access to a rewards platform with retail and lifestyle discounts
- Savings on groceries, travel, shopping and home products
- Ongoing training and development opportunities
- Access to professional qualifications and career progression
- Internal development programmes and learning support
- Recognition schemes such as Star Awards and Colleagues Awards
- Strong focus on inclusion, wellbeing and colleague engagement
- Free membership to Places Gyms
